IT Deployment & Support Technician Lead

Resume of Arturo “Art” Zarate

Professional Experience:

TEKsystems contracted to Kyndryl / TransAmerica

IT Deployment Technician 12/24 – Present

Wiped Dell laptops to Performed Windows 10 & 11 imaging for Dell Laptops from imaging build bench,

Provided hardware support, Hardware Inventory and kill switching Laptops for end of life management.

Wiped MACs like new then configured and Imaged MACs with new Sonoma and Sequoia OS from image building bench using a PXE server. Configured settings to allow Admins to log in to configure profile and establish the Global Protect certificate which allows end users cache credentials.

Configured devices for deployment to new and existing users as part of the refresh assignments.

Handled ticket queue for new hires and all workstation setups or ship peripherals to remote users.

Barrister Global Services & Self-Employed

IT Technical Support Specialist (Various Clients) 05/23 - 08/24

Performed Windows 8 and 10 imaging, Firmware updates, profile configuration and software installs for desktops, laptops, desktops and SP3s/SP4s for clients.

Install of software and hardware support for clients Home Depot and Kaiser,

Redfin LLC 11/22 – 11/23

IT Technician / Sales & Marketing Rep

Providing sales and marketing of computer hardware and phones to customers

Configured Blu laptops, Samsung tablets and Android/Samsung phones to customers profiles; Verify network connection for devices.

Inceed contracted to Coterra

IT Technical Support Specialist 10/21 – 07/22

●Perform Windows 7, 10 and 11 imaging, Firmware Updates, Profile configuration and software installs for desktops and laptops.

●Served as primary software and hardware support technician.

●Supported Office 365 2016 Applications

●Imaging wipe and install Windows 10 and 11 on Laptops/Dell desktops

●Configured Office 365 Profiles

●Personal and Data Migration to Share drive

●Bios Manipulation

●Active Directory to provide all security access and password reset. Access to secure folders.

Barrister Global Services & Self-Employed

IT Technical Support (Various Clients) 09/19 - 09/21

Perform Windows 8 and 10 imaging, Firmware updates, profile configuration and software installs for desktops, laptops, desktops and SP3s/SP4s for clients

●Install of software and hardware support for client Home Depot.

●Printer maintain and repair for client Gordon & Rees LLP

●Server maintenance and Hard Drive Swap. Ran Cat 6 cable server end device.

●Workstation install and office 365 configuration for client Sunrise at Pinhurst

Self-Employment 9/19– 12/20

Worked with real estate investing with investment partners, fix and flip, wholesale, and rentals. Worked as an independent contractor with Doordash which persisted of food deliveries.

TEKsystems contracted to Humanscale

IT Helpdesk Technician I/II 03/19 – 8/19

●Served as primary software and hardware support technician.

●Supported Office 365 2016 Applications

●Imaging wipe and install Windows 10 on Laptops/Dell desktops

●Configured Office 365 Profiles

●Personal and Data Migration to Share drive

●Active Directory to provide all security access and password reset. Access to secure folders.

Elite Insurance

IT Technical Support (Contract) 03/19– 02/20

●Served as primary software and hardware support.

●Supported Office 365 2013 Applications

TEKsystems contracted to Reed Group

IT Support Specialist 07/18– 3/19

● Served as primary support for Web-base applications Terminal Services, Leave Pro and AM

●Supported Office 365 2016 Applications

●Configure Cisco phones 7940, 7942, 8841 models

●Use Active Directory to give permissions Shared Folders and also for password reset

TEKsystems contracted to Ardent Mills Corporate

IT Operations and Technical Specialist 2/17- 7/18

Provide technical support for end users and Mill sites for desktop, laptop and Surface Pros 3 and 4 with Windows 7, 8 and 10. Perform Windows 8 and 10 imaging, Firmware updates, profile configuration and software installs for desktops, laptops and SP3s/SP4s for end users at Mill sites in the states and local end users. Perform printers configuration and installation on desktops for machines. Work with Active Directory, workstations, servers, installs of DHCP and DNS, networking, invoice systems and Citrix environment.

Comcast Cable Corporation 5/14 - 5/15

Data Center Engineer

Provide on-site support including the receiving, inspecting, tracking, installation, configuration, documentation, and support and troubleshooting of technology equipment using Remedy, IPCenter and Aperture database. Assisted with Project coordination. Worked server builds and configuration, network equipment, network design, storage systems, and cabling servers and switches within the data center environment and network environment management.

CH2MHILL 2 /12 5/14

IT Support & Operations Technician Specialist

My position is entails working with the end-user for IT support as well as operational roles involved with provisioning and supporting local users and office IT infrastructure Windows 7 and Windows 13 applications, Windows 8, Active Directory,

Education:

Barnes Business College – AA Computer Technology

University of Denver / DU – Cybersecurity

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