Library Assistant with Information Management Expertise

Savino Mazzuocco

Records Management and Administrative Professional

Methodical and detail-oriented professional with nearly 20 years’ experience in administrative support, record keeping and database management. Proven expertise in processing large volumes of information, and providing excellent client service. Strong knowledge of file systems, cataloguing, records retention, archival processes, and industry standards such as FIPPA and privacy legislation. Team-focussed and skilled in high-volume, deadline-driven environments while respecting process. Willing to take on any physical tasks (moving boxes, etc) and open to any necessary training.

Key Skills:

Extremely organized

High degree of accuracy

Excels in high-volume workload and deadline-driven environments

Robust attention to detail

Keen ability to spot errors

Working with confidential records

Problem-solving, analytical skills

Proofreading and text editing

Software and Technology Skills:

Strong, accurate data entry (70 wpm/10,000 kph)

MS Office Suite (Word, Excel, Teams, Powerpoint)

Database management (Oracle, Excel, Access, OneDrive, SharePoint)

Scanning and general office equipment (Canon, Kofax, Adobe, CaptureOnTouch, TA Workspace)

Print production (binding, copying)

Microfilm/microfiche

Experience:

Intact Insurance – Administrative Support ll - Document Imaging (Aug 2022 – May 2026):

Prepping large quantities of incoming mail, mostly medical claims requests, for digitization

Scanning claims documents and sharing accordingly with multiple regional offices

Daily tracking, trouble shooting, error correction and uploading work using Teams & OneDrive

Assisting stakeholders with email queries regarding records

Maintaining consistent quality standards for imaged documentation

Meeting daily SLA (Service Level Agreement) targets

Arranging off-site storage via Iron Mountain per established retention schedules, and outgoing mail via ICS courier

Metrolinx – Vendor Outreach Admin (Dec 2021 – June 2022; contract)

Reaching out to vendors to verify and update vendor contact information

Preparing, organizing and maintaining vendor tracker listings in Excel database

Updating procurement and vendor records within Oracle EBS

McKesson Canada – Data Entry Clerk – Document Imaging (Jan-May 2021; contract)

Responsible for processing backlog of hard copy confidential medical records

Scanned and processed over 12,000 records in 5 months

Assisted with monitoring and expediting emails from company clinics

Consistently met daily service level targets

Experience (cont’d):

Ont. Ministry of Environment – Regulatory Reporting Clerk (Dec 2019-Feb 2020; contract)

Processing municipal water treatment reports using Oracle and Access databases

Part of a small team which completed nearly 80,000 records and cleared a backlog of over 2,000 emails in just 5 weeks

Receiving and sorting incoming daily mail, primarily hazardous waste manifests

Ipsos Canada - Digest Editor (Oct 2009 – Dec 2018)

Oversaw publication of Ipsos Digest subscription product (weekly news summaries for 6 different industries) including content curation, editing, proofreading, formatting and distribution

Managed Access database and tracked billing for over 500 subscribers

Maintained complete physical and digital Digest records over this period

BMO Capital Markets – Desktop Production Services (Oct 2007 – June 2008)

Printing, binding, copying, scanning and other duties associated with a high-volume print production department

Monitoring and responding to busy job queue with priority on fast turnarounds and accurate service

Maintaining and ordering desktop inventory, ensuring constant and sufficient supply of printing materials

Logging daily work into Access database

TD Securities – Administrative Support (July 2006 – June 2007)

Administrative and clerical support in a variety of roles

Photocopying, scanning, filing, collating reports, arranging couriers, ordering supplies, delivering mail within office and throughout downtown core by foot.

Printing and binding of corporate reports, marketing materials, etc

Occasional coverage of main admin desk

Peacebuilders International – Social Policy Researcher (May – Dec 2005)

Researched and wrote draft Policy & Procedure manual for the organization

Contributed to various funding applications

Provided research support for group’s main project

General office duties including record keeping, filing, proofreading, office upkeep

Education:

Seneca College (Sep 2021 – Aug 2022): Certificate - Records & Information Management

University of Toronto (Sep 2001 – May 2002): M.A. Criminology (also served as Research

Assistant)

Brock University (Sep 1996 – May 2000): B.A. Integrated Studies (graduated with Honours)

*******@*****.*** ● 647-***-**** ● Toronto, ON, M4S-1A9

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