Remote Customer Service Contact Specialist-Remote
Resume:
[Diana L Norman]
Relevant Experience
** ***** ** *********** ****** administration on Healthcare related applications, along with 8 years of management in 3 multi-specialty Academic Healthcare environments. Additional 5 years as Data Analyst under contract with various Clients; spending 4 years related to A/R and claims processing; 1 year in implement, comparing legacy and new systems; reporting issues to various members of the support team.
Key Skills
workflow analysis design, development and testing
training/teaching
system implementations
Interface analysis
Management
System daily processes
Revenue Cyle Account Management
Education
Prince George’s Community College, Largo, MD
Computer Science, 1976-1980
Professional Certifications
Professional Training
Work History
CITI Healthcare January 1/16/2018 – Present
Revenue Cycle Analyst-Consultant
Projects Description:
Baptist Health Medical Center, Various Locations
WELLSPAN Healthcare, PA
Tallahassee Memorial Healthcare. FL
MNA, LLC
Responsibilities include:
oPoint of Contact for Daily Processes
oReview Accounts per Clients Instructions
oFollow-up with insurance on Outstanding A/R
oCall insurances for status on Claims/Payments
oRequest Claim – UB and 1500
oPull Explanation of Benefits for insurance
oPull Medical Reports and All documents to support claim
oReview Insurance Websites for claim/payment status
oCommunicate with Client on various account issues
oWork Closely with Assistant VP, RCM Services - Healthcare Practice
oTransferred to implementation Team
Reviewed legacy system screens
Outline legacy field flow for each screen
Compare legacy field outline to new system field outline
Note all exceptions
Notify all team members on exception findings
Verify new system to ensure data transfer was successful
Technology Used:
Dell PC and docking station
GE Centricity Business
Epson Scanner
Epson 4550 series printer
Citrix
Star Billing System
iSuite Document System
Powerchart-Cerner Document System
Logitech phone headset
ATT desk phone
Celler Phone
CITI Healthcare July, 2016 – 12/4/2017
System Application Specialist Consultant
Project Description:
Wellspan Medical Group GE Support – EPIC Conversion
Responsibilities include:
Support GE Flowcast system during EPIC Conversion, includes:
oAdvance Web
oEWS
oBAR
oTES
oEnterprise Dictionaries
oPCS
oEDI 835 and 837
Remedy Support system Tickets
Technology Used:
Dell PC and docking station
GE Centricity Business on Unix – Cache platforms
GWU Medical Faculty Associates March, 2013 - Present
Senior Application System Analyst
Team (Business Office)
Project Description:
GE Centricity Business Support
Responsibilities include:
Support GE Centricity Business software and user
oAdvance Web
oEWS
oBAR
oTES
oEnterprise Dictionaries
oPCS
oEDI 835 and 837
oEDI 270/271
oPricing Module
oADT Interfaces
Technology Used:
Dell PC
GE Centricity Business on VMS – Cache platforms
Additional work history attached
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