Experienced Estimator and HR Professional with 20 Years
Resume:
CHERIE
COURTNEY
***************@*****.***
Denham Springs LA
Human Resources Management with 20 years' track record of providing exceptional customer service and negotiation techniques. Knowledge of multi-line phone systems, Microsoft Office and data entry. Honest, collaborative and an individual of integrity.
PROFESSIONAL SUMMARY
SKILLS
• Cost estimation
• Material takeoffs
• Estimate preparation
• Estimating software
• Project estimation and bidding
• Bid preparation
• Vendor relationships
• Change order management
• Construction
• Subcontractor coordination
• Mathematical problem-solving
• Preparing estimates
• Multitasking Abilities
• Problem-solving
• Written communication
• Excellent communication
• Organizational skills
• Attention to detail
• Team building
• Critical thinking
• Relationship building
• Project coordination
• Project management
• Client consultation
Customer relationship
management
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• Task prioritization
• Schedule coordination
• Data collection
• Vendor selection
• Decision-making
• Software expertise
• Interpersonal communication
• Active listening
• Teamwork
• Teamwork and collaboration
• Time management
Expert Collision - Estimator
Denham Springs • 10/2023 - 11/2025
Standard Financial of Louisiana, LLC - Collections Representative Baton Rouge, LA • 08/2018 - 07/2022
WORK EXPERIENCE
Developed accurate cost estimates for collision repair projects, ensuring profitability and competitiveness.
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Evaluated vehicle damage reports to identify required repairs and estimate associated costs.
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Collaborated with insurance adjusters to facilitate smooth claims processing and resolution.
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Reviewed and updated pricing structures based on industry standards and material costs.
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Led initiatives to improve customer satisfaction by ensuring timely delivery of accurate estimates.
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Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
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Prepared material orders to complete projects on time and within budget.
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Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
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Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
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Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
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Identified areas for cost saving to help increase profitability and lower client costs.
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Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
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Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
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• Negotiated to collect balance in full.
• Achieved performance goals on consistent basis.
• Resolved challenging situations with friendly but firm strategies.
• Problem-solving abilities
• Multitasking
• Construction safety
• Reliability
• Team collaboration
• Effective communication
• Adaptability and flexibility
• Teamwork skills
• Documentation skills
• Project scheduling
• Self motivation
• Product knowledge
• Interpersonal skills
• Operations management
• Goal setting
• Risk assessment
• Professionalism
• Time management abilities
• Adaptability
• Professional demeanor
• Problem-solving aptitude
• Market research
• Process improvement
Plaquemine High School
05/1987
High School Diploma
Maintained a high school diploma
from Plaquemine High School in May
of 1987.
EDUCATION
Brand Scaffolding Services - Recruiter
Hammond, LA • 2015 - 2018
Managed customer account inquiries and resolved payment issues efficiently.
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Analyzed delinquent accounts to identify trends and implement targeted collection strategies.
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Coordinated with legal teams to initiate collection actions when necessary, ensuring compliance with regulations.
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Monitored payment plans and followed up with clients to ensure adherence to agreements.
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• Processed payments and contracts on accounts.
Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
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Handled Number outbound and inbound calls daily with goal of collecting owed debt.
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Used skip tracing resources to locate debtors and updated information in company system.
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Reviewed collection reports to determine status of collections and amounts of outstanding balances.
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Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
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Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
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Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
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Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
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Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
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Maintained high volume of calls and met demands of busy and productive group.
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• Processed payments and applied to customer balances. Used probing techniques to determine debtors' reasons for delinquency.
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Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
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Worked with customer to create debt repayment plan based on current financial condition.
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Contacted customers to discuss past-due accounts and negotiated payment plans.
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Developed and implemented innovative recruitment strategies to attract top talent in scaffolding industry.
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Utilized applicant tracking systems to streamline recruitment processes and enhance candidate experience.
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Conducted thorough interviews and assessments to identify candidates' qualifications and cultural fit.
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Built strong relationships with external agencies to expand talent pool for specialized roles.
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Analyzed recruitment metrics to optimize sourcing channels and improve overall hiring efficiency.
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Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
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Conducted reference checks, background screening and other pre- employment checks to verify information on applicant's resume.
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Coordinated schedules to arrange management interviews with applicants.
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Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
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Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
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Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
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Studied job descriptions and qualifications to determine applicant requirements.
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Created engaging job postings that accurately reflected position requirements while showcasing company culture.
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Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
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Operated and maintained applicant tracking and candidate management systems.
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Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
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Increased candidate placements by developing and maintaining relationships with clients and candidates.
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Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
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Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
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Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
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Maintained compliance with federal and state employment laws during entire recruitment process.
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Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
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Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
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Increased candidate satisfaction with personalized communication throughout recruitment cycle.
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Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
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• Assisted with writing job postings and job descriptions for boards. Collaborated with managers to identify and address employee relations issues.
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Advocated for staff members, helping to identify and resolve conflicts.
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Improved office efficiency by effectively managing internal communications and correspondence.
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Conducted performance reviews and provided feedback to managers on employee performance.
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Developed and implemented onboarding and orientation programs for new employees.
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Completed human resource operational requirements by scheduling and assigning employees.
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Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
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Anderson Industrial Scaffolding - Human Resources Manager Baton Rouge, LA • 1998 - 04/2001
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
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Developed and implemented HR policies aligned with organizational goals.
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Led recruitment efforts, enhancing talent acquisition strategies to meet business needs.
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Streamlined performance management processes, improving employee engagement and retention rates.
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Facilitated training programs to support professional development and compliance initiatives.
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Managed employee relations issues, fostering a positive workplace culture and conflict resolution.
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Oversaw compensation and benefits administration, ensuring market competitiveness and equity.
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Collaborated with leadership on strategic workforce planning to optimize staffing levels.
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Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
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Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
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Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
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Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
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Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
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Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
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Organized and led staff orientation programs and training to promote collaboration.
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Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
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Motivated employees through special events, incentive programs, and constructive feedback.
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Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
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Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
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Processed employee claims involving performance issues and harassment.
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Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
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Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
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Monitored and handled employee claims involving performance- based and harassment incidents.
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Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
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Implemented performance reviews and motivational strategies to elevate HR team results.
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Anco Industries - Human Resources Assistant/ Recruiter Baton Rouge, LA • 1988 - 1998
• Motivated employees through special events and incentive programs. Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
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Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
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Enhanced employee retention by developing and implementing comprehensive onboarding programs.
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Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
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Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
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Improved organizational culture by initiating diversity and inclusion programs.
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Implemented performance management systems that provided clear metrics for employee evaluation and development.
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Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
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Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
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Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
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Devised hiring and recruitment policies for Number-employee company.
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Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
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Liaised between multiple business divisions to improve communications.
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Structured compensation and benefits according to market conditions and budget demands.
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• Advertised job opportunities on several platforms and job boards. Coordinated schedules to arrange management interviews with applicants.
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Developed recruiting strategies to identify qualified candidates and build network.
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• Developed and implemented plans to improve recruitment process. Emphasized job benefits and perks to applicants to improve organization's attractiveness.
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Developed and implemented recruitment strategies to attract top talent for various positions.
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Managed employee relations, addressing concerns and fostering a positive workplace culture.
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Conducted performance evaluations, providing constructive feedback to support employee development.
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Led initiatives to streamline HR processes, increasing efficiency in payroll and benefits administration.
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Collaborated with management on workforce planning to align staffing needs with business objectives.
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Designed and executed employee engagement surveys, analyzing results to inform organizational improvements.
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Ensured compliance with labor laws and regulations, mitigating risks associated with HR practices.
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Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
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Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
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Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
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Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
•
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
•
Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
•
Organized and led staff orientation programs and training to promote collaboration.
•
Motivated employees through special events, incentive programs, and constructive feedback.
•
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
•
Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
•
Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
•
Processed employee claims involving performance issues and harassment.
•
Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
•
Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
•
Monitored and handled employee claims involving performance- based and harassment incidents.
•
Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
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Implemented performance reviews and motivational strategies to elevate HR team results.
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Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
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Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
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Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
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Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
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Streamlined HR reporting processes, enabling more efficient analysis and decision-making with improved data management practices.
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Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
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Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
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Improved organizational culture by initiating diversity and inclusion programs.
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Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
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Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
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Devised hiring and recruitment policies for Number-employee company.
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Created and implemented forward-thinking initiatives to improve employee engagement.
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Liaised between multiple business divisions to improve communications.
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Reduced process gaps while supervising employees to achieve optimal productivity.
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Assisted in recruitment processes by screening resumes and coordinating interviews.
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Managed employee onboarding, ensuring compliance with company policies and procedures.
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Maintained accurate employee records using HRIS software to support data integrity.
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Responded to employee inquiries regarding benefits and company policies, providing timely support.
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Coordinated training sessions for staff, enhancing workforce skills and compliance awareness.
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Supported performance evaluation processes by collecting feedback and documenting outcomes.
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Contributed to the development of HR documentation, improving clarity and accessibility for staff.
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Facilitated communication between departments to streamline HR- related operations and enhance collaboration.
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Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
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Filed paperwork, sorted, and delivered mail and maintained office organization.
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Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
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• Answered and redirected incoming phone calls for office. Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
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Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
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• Organized new employee orientation schedules for new hires. Supported HR Manager in strategic planning sessions focused on organizational development and growth.
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Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
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Screened applicant resumes and coordinated both phone and in- person interviews.
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Created and completed personnel action forms for hires, terminations, title changes and terminations.
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Processed employee termination paperwork at direction of supervisory staff.
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Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
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Delivered friendly assistance with new hires throughout interviewing and hiring process.
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Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
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Coordinated employee training programs to promote professional development and skill enhancement.
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Facilitated open lines of communication between management and staff, fostering a positive work environment.
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Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
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Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
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Supported payroll processing, ensuring accurate and timely salary distribution.
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Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
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Facilitated diversity training programs, promoting inclusive workplace culture.
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Improved hiring quality by developing detailed job descriptions and selection criteria.
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Responded to employee inquiries regarding benefits and other HR topics.
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Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
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• Created job descriptions on boards for vacant jobs.
• Participated in recruitment and selection process for new hires. Compiled employee records from individual departments to maintain central files.
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Helped employees register for benefits programs using online portals.
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• Set up orientations and initial training for new employees.
• Participated in job fairs to recruit new talent. Collaborated with hiring managers to define job requirements and candidate profiles.
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Developed and maintained relationships with candidates throughout recruitment process.
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Facilitated onboarding processes for new hires, ensuring compliance with company policies.
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Conducted reference checks, background screening and other pre- employment checks to verify information on applicant's resume.
•
Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
•
Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
•
Studied job descriptions and qualifications to determine applicant requirements.
•
Created engaging job postings that accurately reflected position requirements while showcasing company culture.
•
Operated and maintained applicant tracking and candidate management systems.
•
Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
•
Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
•
Maintained compliance with federal and state employment laws during entire recruitment process.
•
Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
•
Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
•
Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
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Conducted market research to ensure competitive salary offers, attracting high-caliber candidates.
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Improved team collaboration by introducing regular strategy meetings, aligning efforts towards common goals.
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Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
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Developed diversity hiring initiatives, resulting in more inclusive workplace culture.
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Streamlined interview process for efficiency, reducing time-to-hire significantly.
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Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
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Leveraged social media platforms for employer branding, attracting wider pool of applicants.
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Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.
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Enhanced hiring quality by developing and implementing comprehensive recruitment strategies.
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Pre-screened resumes prior to sending to corporate hiring managers for consideration.
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• Assisted with writing job postings and job descriptions for boards. Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
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Collaborated with managers to identify and address employee relations issues.
•
Advocated for staff members, helping to identify and resolve conflicts.
•
Improved office efficiency by effectively managing internal communications and correspondence.
•
Conducted performance reviews and provided feedback to managers on employee performance.
•
Developed and implemented onboarding and orientation programs for new employees.
•
Completed human resource operational requirements by scheduling and assigning employees.
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Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
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Worked alongside global business leader to deploy new training strategies.
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Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
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Created and delivered HR training sessions to staff, managers and executives.
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Administered employee benefits programs and assisted with open enrollment.
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Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
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Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
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