Senior Banking Operations Leader with 34+ Years Experience

Jacqueline Lanell ( Jackie”) Thigpen

**** ****** **** **

Bay Springs, Mississippi 39422

601-***-**** • ****@*************.***

Professional Summary

Experienced banking and financial services professional with more than 34 years of leadership and customer service experience in the banking industry. Licensed Annuity Sales Representative with 11 years of experience specializing in annuities and life insurance products. Skilled in branch operations, staff supervision, policy implementation, customer relations, and strategic planning. Proven ability to build strong client relationships, lead teams effectively, and deliver exceptional service while supporting organizational goals and community engagement. Core Skills

• Customer Service Excellence

• Staff Supervision & Management

• Banking Operations

• Financial Management

• Business Analysis

• Strategic Planning

• Business Development

• Policy & Procedure Implementation

• Team Leadership

• Decision Making & Judgment

• Internal & External Communications

• Relationship Building

• Branch Operations Management

Professional Experience

Cadence Bank — Bay Springs, Mississippi

Assistant Vice President

January 1988 – November 2022

• Supervised daily branch operations and managed a team of four employees.

• Delivered exceptional customer service by assessing client needs and recommending appropriate banking, annuity, and insurance products.

• Developed strong relationships within the community to identify business opportunities and promote branch growth.

• Provided administrative, operational, planning, and policy support to branch staff.

• Assigned and monitored work responsibilities to ensure efficiency and productivity.

• Assisted in implementing departmental policies and procedures to maintain operational excellence.

• Supported organizational goals through effective leadership, communication, and staff development.

West Jasper School District — Mississippi

Substitute Teacher

January 2025 – May 2026

• Assisted classroom teachers by maintaining a productive and positive learning environment.

• Supported students with instructional activities and classroom management. Education

Bachelor of Science in Management — 2011

University of Phoenix — Phoenix, Arizona

Associate of Arts in Business — 2009

University of Phoenix — Phoenix, Arizona

Banking and Finance Technology — 2000

Pearl River Community College — Hattiesburg, Mississippi Intensive Business Vocational Certificate — 1985

Jones College — Ellisville, Mississippi

High School Diploma — 1974

West Jasper School District — Bay Springs, Mississippi Certifications

• Licensed Annuity Sales Representative

• ABA General Banking Diploma — 2015

Accomplishments & Community Involvement

• Supervised and led a branch team of four employees.

• Served on several community and organizational boards.

• Active member of Zeta Phi Beta Sorority, Incorporated — Nu Pi Zeta Chapter.

• Retired banking professional with extensive leadership and customer service experience.

• Substitute Teacher experience supporting local education initiatives.

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