Veteran Customer Service & Pharmacy Support Professional
Resume:
Sharon Watkins
Houston, TX *****
************@*****.***
Work Experience
Call Center Agent
ReconMR-Houston, TX
October 2024 to Present
Survey Interviewer
Caregiver
Loving Care PCH1-Houston, TX
December 2006 to August 2024
*Preparing Meals
*Shopping
*Cleaning
*Assisting Patients with Hygiene/ Dressing
Senior Pharmacy Technician
Walgreens Pharmacy-Houston, TX
January 1980 to September 2006
*Assigned as Team Leader for multiple branches domestically within U.S.
*Responsible for Training, Development and Staffing of employees at multiple b ranches.
*Verified and resolved accuracy of written prescriptions or refill requests.
*Prepared and processed Medical Insurance claim forms and records.
*Electronically computed charges for medication or equipment dispensed to patients * Maintained security and Inventory control of medications, chemicals or supplies * Maintained patient profile documentation, including lists of patient medication.
*Responsible for pricing and stocking non-prescribed products on shelves.
*Responsible for telephone and onsite responses to client inquiries or requests Education
Some College in Humanities
Houston Community College-Houston, TX
January 2016 to December 2017
Diploma in General Studies
Forest Brook High School
August 1978 to May 1982
Skills
• Customer service
• Computer skills
• English
• Organizational skills
• Intermediate
• Phone etiquette
• Retail Sales Customer Service Stocking Inventory Control Documentation Medical Insurance Pricing Pharmacy Staffing Customer Service Oriented Microsoft Office MS Office English (10+ years) Certifications and Licenses
Driver's License
Contact this candidate