ICT Project Manager - Strategic IT & Quality Leadership
Resume:
CURRICULUM VITAE
MUNEER ANDREWS
E-mail: ******.*******@*****.***
EXECUTIVE SUMMARY
Over 27 years of proven experience in strategic, tactical, and operational management across business, ICT Infrastructure and Systems landscapes. A significant component of activities involved comprehensive and critical analysis comprising issue identification, problem statement definition, information/data gathering, scenario deep dives, collaborative solution crafting, KPI definition/mapping, transformational roadmap definition, and prioritized implementation with sustainable organizational change management.
ROLES FULFILLED:
-Senior (Group) ICT Manager
-Senior Management Consultant & Related Business Analyst
-Project & Program Manager
-ICT Strategist
-Enterprise Architect
-Business Process Manager
-Senior Business Relationship Manager
-Quality Manager
-Senior Network Analyst
-Network Manager
-Team Leader
Experience and skillset indicate readiness for roles with increased complexity and responsibilities.
SUMMARY OF ACTIVITIES AND OUTCOMES PRODUCED:
-ICT landscape analysis and reviews followed by strategy formulation, and enablement of defined roadmap.
-Business Process & Quality Management (ISO 9001/20000/27001) analysis and remedial/optimization projects across Systems Integration (SAP & Non-SAP) operations in conformance to relevant Key Performance Metrics/Indicators
-Leading large multi-disciplinary teams in matrix reporting structures and facilitating complex issue/incident/problem analysis and resolution towards sustained contract and service level adherence.
-Operational Excellence in Sales, Project & Service Delivery Management
-Proactive and sustained risk analysis and management through sustained reduction, avoidance, and mitigation
-Compliance with the required governance, regulation and best practices resulting in repeat unqualified audits and timeous recertification.
-Information Technology Operations Management across Transport & Freight Logistics, Energy Utility, Manufacturing, Engineering, and Public Administration businesses.
SOFT SKILLS
Speak engagingly and confidently in areas of expertise. Present comfortably at C-level. Strong people management skills. I am good at conflict resolution. Effective at building strong business relationships. Results orientated, always putting the customer first. Work in fast-paced, deadline-driven environments. Effective communication and leadership skills. Loyal. Renowned in the industry and with clients for excellent work ethic.
CERTIFICATIONS
-Lean Six Sigma Green Belt (In Progress)
-Lean Six Sigma White Belt
-COBIT Foundation
-Fox ITSM
-ITIL Foundation
-ITIL Strategy – Attendance
-ITIL Design – Attendance
-TOGAF Level I & II - Attendance
QUALIFICATIONS
-IT Diploma @ University of Johannesburg – (Formerly Rand Afrikaans University) - 1998
-MBA Candidate Henley Business School - Deferred
SPECIAL RECOGNITION
-Innovator of the Year
-Living the Company Values
-Winner Shareholder Impact Project – GIBS Leadership Development Program
SHAREHOLDER ROLES
-Participating Member of Employee Empowerment Trust
LEADERSHIP DEVELOPMENT
-Leadership Development Program (GIBS)
-Magenta Infusion Leadership Program (GIBS)
-Employee Empowerment Trust Leadership Program (GIBS)
PROFESSIONAL SKILLS DEVELOPMENT
-Outward Mindset Leadership & Design Thinking
-Advanced Management Consulting
-LifePi Personality Coaching (Personal Mastery)
-Business Performance Improvement
-International Consulting & Business Skills
-Ethics in Business
-Change Management
-Innovation & Competitive Strategies
-Advanced Project Management
FURTHER TECHNICAL TRAINING
-Cisco LAN Switching
-Advanced Cisco Router Configurations
-Intro to Cisco Router Configurations
-Intro to TCP/IP
-Intro to SNA
-Rexx and CLISTs
-Netview & NPM Customisation
-Using Netview & NPM
-VTAM + TCP / IP Sysplex Considerations
-MVS TCP / IP Implementation
-Advanced Peer to Peer Networking
-SNA Trace Analysis
-SNA Troubleshooting Basics
-VTAM / NCP Implementation
-SNA Subarea Routing
-Intro to Satellite Comms
-Intro to Basic Robot (LSM) Operations
-Supervisory Skills
-Data Communications
-Operations, Technical
-Operating Fundamental Concepts
-Concepts of Data Processing
TRAINING IN PROGRESS / PLANNED (FORMAL & INFORMAL)
-Certified Information Systems Security Professional
-Certified Information Systems Auditor
-Certified Information Systems Manager
-Lean Six Sigma Black Belt
-Certified Business Relationship Manager
-Enterprise Architect
-ITIL Expert
-COBIT Practitioner
-Project Management Professional
-SCRUM/Agile Master
-Cloud Computing
-Artificial Intelligence
WORK EXPERIENCE
Company
Ndabase Printing Solutions
Project Description
Management of ICT for Industrial Printing, Procurement, Warehousing and Distribution
Role on Project
Senior ICT Manager, Group-Wide oversight and accountability of ICT strategy and operations across four offices in four provinces, i.e., Gauteng, Kwa-Zulu Natal, Eastern Cape, and Mpumalanga.
Project Duration (in months)
15 Months
Primary Stakeholders
CEO, Group Executive, CFO, GM Operations & Technical, GM Governance & Reporting, GM Finance, Group HR Executive, GM Production (Estimation, Sales, Print, SHEQ)
Artifacts Produced
Establish Departmental Governance & Operating Model, Build Team & Formalize Competence, Deployed & Sustained Best Practice Methodologies (Quality Management, Sales, Project Management, Software Development, Service Management, Risk Management, and Standardized Reporting)
Modeling Tools Used
Microsoft Visio
Methodologies
PM Bok (Project Management Body of knowledge – Waterfall & Agile), Service Management (ITIL V3, COBIT 4, ISO 2000), Information Security Standards according to ISO 27001, Quality Management System according to ISO 9001
Tasks/ responsibility on the project/role
Core:
Stakeholder Management, Organizational Alignment, Leadership Alignment, Communication, Team Effectiveness, Strategy Development, Design & Establish Governance Framework & Operating Model, Operational/Delivery Excellence & Improvement, People Management, Budgeting, Planning, Pre-Sales & Sales Support, PMO/SDM Quality Oversight, Risk Champion, Compliance Management, Organizational Change Management.
Detailed Tasks & Activities:
Formulate ICT Strategy in support of the business vision and imperatives.
Design, implement and maintain a detailed ICT Enterprise Architecture model by reviewing the current environment for compliance with good practices.
Establish and maintain the data privacy and information security management strategy and system of the ICT environment.
Design and maintain ICT Disaster Recovery and Business Continuity Plan to reduce the adverse impact of downtime on the business and to ensure that mission-critical applications are functional in case of disaster.
ICT Risk Management: Across the entire ICT landscape.
Design and develop company ICT /governance Policies and SOPs for each branch functionality.
Design and deploy hardware specifications for productivity tools appropriate to seniority and functionality.
Manage ICT facilities (hosting, networking, and surveillance infrastructure, i.e., server rooms, server software, switches, cabling, routers, firewalls, UPS, generators, cameras, and ICT systems and databases), ensuring optimization through effective and diligent management of relevant third-party vendors.
Business Development including the design of a standard business ICT Support Model (Comprehensive- networking, ICT Support, Supply of ICT Equipment, Cyber Security, and Risk Management: Sales Rep to sell to SMMEs in GP/ MP/ EC/ KZN).
Project & Program Management across ICT initiatives including.
Math, Science & Technology (MST) Smart Schools’ migrations (7)
Coding & Robotics deployment to schools (60)
Virtual Reality Laboratory deployment to schools (161)
Company
MultiChoice
Project Description
BRM (Business Relationship Management) Strategy Formulation
Role on Project
Senior Manager, BRM & Process Improvement (Short-term Contract)
Project Duration (in months)
6 Months
Primary Stakeholders
Head of BRM, Chief Technology Officer, Group Chief Information Officer, BRM Team Members, Operations Steering Committee
Artifacts Produced
BRM Strategy Document, Operating Model, Engagement Model, Standardized Reports (Power BI), Optimized Service Management processes (Incident, Problem, Change Management)
Modeling Tools Used
Not Applicable
Methodologies
ITIL, COBIT, BRMP, Waterfall
Tasks/ responsibility on the project
Stakeholder Management, Organizational Alignment, Leadership Alignment, Communication, Team Effectiveness, Strategy Development, Design & Establish Governance Framework, Define Transformation Roadmap
Company
T-Systems
Project Description
Manager, Process & Quality Excellence, Systems Integration (SI)
Role on Project
Manager, Process & Quality Excellence Lead & Oversight
Project Duration (in months)
121 Months
Primary Stakeholders
Local & International Executive Management, Local & International Department Heads, SI Employees, Direct Reports
Artifacts Produced
Establish Department with Governance & Operating Model, Build Team & Competence, Deployed & Sustained Best Practice Methodologies (Quality Management, Sales, Project Management, Software Engineering, Service Management, Risk Register, and Standardised Reporting)
Modeling Tools Used
ARIS, Microsoft Visio
Methodologies
PM Book (Project Management Body of our knowledge – Waterfall & Agile), SE Book (Software Engineering Body of our knowledge, i.e. SDLC, Agile), SM Book (Service Management Body of our knowledge (ITIL V3, COBIT 4, ISO 2000), Information Security Standards according to ISO 27001, Quality Management System according to ISO 9001
Tasks/ responsibility on the project
Stakeholder Management, Organizational Alignment, Leadership Alignment, Communication, Team Effectiveness, Strategy Development, Design & Establish Governance Framework & Operating Model, Operational/Delivery Excellence & Improvement, People Management, Budgeting, Planning, Pre-Sales & Sales Support, PMO/SDM Quality Oversight, Risk Champion, Compliance Management, Organisational Change Management.
WORK EXPERIENCE (CONTINUED)
Company
Road Accident Fund
Project Description
IT Programme / Portfolio Integration Management
Role on Project
Integration Manager, 2IC to CIO, Architect, Strategy Consultant
Project Duration (in months)
15 Months
Primary Stakeholders
CIO, COO, PMO, IT Contractors/Vendors/Suppliers
Artifacts Produced
Integrated Portfolio of Projects Dashboard & Status Reporting
Modeling Tools Used
Microsoft Visio
Methodologies
ITIL, COBIT, Waterfall
Tasks/ responsibility on the project
Integration of all projects, ICT architect and strategy consulting, Facilitate implementation of new Claims Administration and Customer Relationship Management (CRM) system, stabilization of document scanning environment, facilitate migration to a new Windows/Intel environment, Establish new ICT Project Management (PMO) processes, Deploy ICT support model and structure for new technology focus areas, Identify and implement improvement opportunities during system implementations, Refine organizational structure, Identify potential gaps across projects and streams, Conflict management, vendor management, risk reduction/management, cost optimisation, User experience management, organizational change management, training and the establishment of post go-live support infrastructure, Stakeholder engagement and management, Facilitate ICT-wide up-skilling, Mentoring and coaching.
Company
Transnet Corporate, ICT
Project Description
Supplier Management Process Implementation
Role on Project
ICT Project Lead & Manager
Project Duration (in months)
7 Months
Primary Stakeholders
Group CIO, Group GM, Senior Manager Governance,
Artifacts Produced
Deployed Define & Manage Service Levels and Manage Third Party Services Processes, Process Documentation, Process Training, Organisational Change Management Plan
Modeling Tools Used
Methodologies
COBIT, ITIL
Tasks/ responsibility on the project
Project Leadership by ensuring business outcomes and related issue management, Project Management (Charter & Plan) by ensuring project deliverables and outcomes in support of business outcomes, Model and Implement standardised and good practice processes for DS1 (Define and Manage Service Levels) and DS2 (Manage Third Party Services). Enhance maturity and capability of the Corporate Information and Communications Technology unit, align strategy / architecture / processes / operations, Stakeholder engagement and management, resolve business challenges contained in the as-is assessment findings, Team mobilization and effectiveness, Organisational change management, adopt an object-oriented methodology, incorporate changes to business goals as dictated by market factors.
WORK EXPERIENCE (CONTINUED)
Company
Eskom Corporate, Information Management (IM)
Project Description
Assess & Manage Risk Process Analysis
Role on Project
ICT Analyst
Project Duration (in months)
2 Months
Primary Stakeholders
Information Manager, Corporate Risk, Corporate Finance
Artifacts Produced
Comprehensive Risk Analysis & Recommendations Report
Modeling Tools Used
Methodologies
COBIT, ITIL
Tasks/ responsibility on the project
Define enhanced policies/processes/procedures/controls, Assess and identify gaps/improvement opportunities in the PO9 (Assess and Manage Risk) processes, Evaluate current and potential risks to the business, Strategically prioritize risk mitigation actions and initiatives, Develop and populate templates and provide guidelines to aid with the definition/maintenance/communication of risk policies, Adopt hybrid set of controls between COBIT and general risk management best practices, Integration with supporting activities and planning processes.
Company
Airports Company South Africa (ACSA), Corporate IT
Project Description
Define Blueprint for Airport Operations Management Centre
Role on Project
Stream Lead & Process Analyst for Re-Engineering Landside Architecture & Operational Process
Project Duration (in months)
6 Months
Primary Stakeholders
Director of Airport Operations, CIO, Duty Managers
Artifacts Produced
Operating Model
Modeling Tools Used
Microsoft Visio, Microsoft Word
Methodologies
IBM SPORTS® (Service Management, Process, Organisation, Regulations, Technology and Site) methodology and adheres to broader SOMA (Service Oriented Modelling Architecture) principles.
Tasks/ responsibility on the project
Define the to-be operating model and blueprint, Model as-is and to-be business processes from landside through to terminal and airside, Joint team mobilization and training comprising of consultants and ACSA duty managers at varying levels of competence, Mentoring and coaching, Conduct key stakeholder interviews, Define relevant value chain key performance indicators, Manage the effectiveness and performance of the to-be processes supporting the operations center.
WORK EXPERIENCE (CONTINUED)
Company
Eskom Transmission, Information Management (IM)
Project Description
Formulate IM Strategy
Role on Project
Project Lead/Manager & ICT Strategy Analyst
Project Duration (in months)
4 Months
Primary Stakeholders
Information Manager, Business Analysts, Technology SME’s
Artifacts Produced
Strategy Write-up and Transition Roadmap
Modeling Tools Used
Not Applicable
Methodologies
ITIL, COBIT
Tasks/ responsibility on the project
Assess the existing IM environment (technology infrastructure/people/processes), Conduct gap analysis and S.W.O.T analysis,
Team mobilization and on-boarding, Strategy development : The role of IM / Guiding principles / critical success factors, Grouping of strategic components into business value of IM / applications, IM infrastructure, sourcing options, governance and business/IM measurement, Define next steps and staggered roadmap of prioritized initiatives, Develop a scorecard of key performance areas to monitor / track and ensure successful implementation, Conduct customer interviews facilitate workshops, Stakeholder engagement and expectation management.
Company
Airports Company South Africa (ACSA) Information Management
Project Description
Develop IT Architecture
Role on Project
Enterprise Architect & Business Consultant
Project Duration (in months)
2 Months
Primary Stakeholders
CIO, Business Analysts, Technology SME’s
Artifacts Produced
Architecture Write-up and Transition Roadmap
Modeling Tools Used
Microsoft PowerPoint, Microsoft Word
Methodologies
TOGAF, ITIL, COBIT
Tasks/ responsibility on the project
Develop the enterprise conceptual architecture model, Draft a critical implementation roadmap, Ensure integration using the business architecture as input, Define architectural standards, Develop transitioning considerations for implementing the recommended architecture models, Design the ideal application services model, Guide the implementation of business-critical applications whether it be procured or in-house developed, Define the to-be application services model, Document the required functional and non-functional requirements, Develop the governance model and decision framework to be used by ACSA for all future builds and acquisition decisions, Perform knowledge transfer to client specific architects.
WORK EXPERIENCE (CONTINUED)
Company
Johannesburg Fresh Produce Market
Project Description
Formulate IT Strategy
Role on Project
Project Lead/ Manager & ICT Strategy Analyst
Project Duration (in months)
2 Months
Primary Stakeholders
CIO, Technology SME’s
Artifacts Produced
Strategy Write-up and Transition Roadmap
Modeling Tools Used
Not Applicable
Methodologies
ITIL, COBIT
Tasks/ responsibility on the project
Assess the existing IM environment (technology infrastructure/people/processes), Conduct gap analysis and S.W.O.T analysis,
Team mobilization and on-boarding, Strategy development : The role of IM / Guiding principles / critical success factors, Grouping of strategic components into business value of IM / applications, IM infrastructure, sourcing options, governance and business/IM measurement, Define next steps and staggered roadmap of prioritized initiatives, Develop a scorecard of key performance areas to monitor / track and ensure successful implementation, Conduct customer interviews facilitate workshops, Stakeholder engagement and expectation management.
Company
Airports Company South Africa (ACSA) Information Management
Project Description
Develop Business Architecture
Role on Project
Enterprise Architect & Business Consultant
Project Duration (in months)
2 Months
Primary Stakeholders
CIO, COO, Department Heads, Business Analysts
Artifacts Produced
Architecture Write-up and Transition Roadmap
Modeling Tools Used
Microsoft PowerPoint, Microsoft Word
Methodologies
TOGAF, ITIL, COBIT
Tasks/ responsibility on the project
Analyze and summarize the ACSA business strategy, Highlight supporting investment opportunities to be considered, Prioritize the investment opportunities according to risk involved if not implemented, Develop a transformational roadmap depicting the recommended order and timing to be applied, Build the business architecture, Utilize the component business model approach, Define the current and ideal-state capabilities of the process, people, IT, asset, alliance and governance required to fulfil the strategic intent of the business, Conduct a high-level gap analysis, Gain a deep understanding of the organisational strategic intent, Ensure alignment of phases, Develop a base map of all operational, tactical and strategic elements, Divide business areas into strategic, performance and process views of the components, Consolidate all components into a single heat map highlighting areas of the business requiring improvement, Develop an ambition statement to confirm and highlight the ideal state design principles, Build an appropriate operating model for each component.
WORK EXPERIENCE (CONTINUED)
Company
Johannesburg Roads Agency
Project Description
Verification of Post-Implementation Benefit Realization and ROI
Role on Project
BPM & Strategy Analyst
Project Duration (in months)
2 Months
Primary Stakeholders
COO, Department Heads, Business Analysts
Artifacts Produced
Assessment Report & Recommendations
Modeling Tools Used
Microsoft PowerPoint, Microsoft Word
Methodologies
Fundamentals of business analysis
Tasks/ responsibility on the project
Assess the organisational value chain, Identify affected processes for improvement and benefits realisation based on the following key criteria: Business model and process streamlining, Realignment of roles - Continuous improvement monitoring and tracking, Resource utilization, Prudent financial management, Ongoing benchmarking of support functions, Assess pre-implementation business case, Conduct key stakeholder interviews, Conduct benchmarking against industry relevant implementations, Plot recommended activities, Conduct financial analysis of unexploited opportunities and further benefits to be expected which totaled R45,8m.
Company
Arivia.kom
Project Description
IT Asset Management Process Re-Engineering
Role on Project
BPM & Project Lead
Project Duration (in months)
5 Months
Primary Stakeholders
Procurement Head, CIO, Contracts Management Head, Asset Disposal Vendor/s
Artifacts Produced
Mapped IT Asset Lifecycle Management (ALM) processes and accompanying procedure level detail documentation, Implementation Project plan & Roadmap
Modeling Tools Used
Microsoft PowerPoint, Microsoft Word
Methodologies
BPR Best Practices
Tasks/ responsibility on the project
Define the asset lifecycle management value chain, Identify the in scope sub- and supporting processes, Map out the ideal state processes for implementation using the following steps: Strategic asset planning - Acquire asset - Manage asset - Asset disposal - Master record maintenance, Conduct stakeholder interviews, Facilitate business process design and integration workshops, Ensure timely renewal of lease contracts, Conduct asset baseline clean-up and clean-up of store, Appoint an external disposal vendor, Implement a leading practice environment friendly disposal process.
WORK EXPERIENCE (CONTINUED)
Company
Airports Company South Africa (ACSA) Information Management
Project Description
Formulate IT Strategy
Role on Project
IT Strategy & Infrastructure Consultant
Project Duration (in months)
5 Months
Primary Stakeholders
CIO, COO, Department Heads, Business Analysts
Artifacts Produced
Strategy Write-up and Transition Roadmap
Modeling Tools Used
Microsoft PowerPoint, Microsoft Word
Methodologies
ITIL, COBIT
Tasks/ responsibility on the project
Highlight strategic issues, Develop current and future business scenarios, Define the role of IT in supporting the strategic agenda, Asses current state IT Identify relevant trends Review / formulate IT design principles Define IT imperatives, Conduct gap analysis (imperatives versus current state), Define prioritized IT objectives and future performance management model, Develop IT roadmap and change program, Communicate and work closely with the group IT manager and other key stakeholders to assess the main business and technology issues that inhibits the IT service delivery, Assess the viability of the current IT infrastructure, Recommend the required IT architecture and supporting infrastructure with a 3-year roadmap, Predict estimated cost.
Company
Arivia.kom
Project Description
Business Transformation & Optimization
Role on Project
ICT Transformation Analyst
Project Duration (in months)
6 Months
Primary Stakeholders
Executive Heads, Line Managers, MD
Artifacts Produced
Increased Efficiency and Financial Savings
Modeling Tools Used
Microsoft PowerPoint, Microsoft Word
Methodologies
PASSAC (Problems, Attributed to Causes, Solutions, Steps, Action Plans, Controls)
Tasks/ responsibility on the project
Implement solutions to business issues, Realize sustainable benefit to achieve enhanced revenue - cost reduction - cost avoidance and capital reduction, Function as Joint team member and shadow stream lead for the RAT (Rapid Action Team) and PASSAC (Problems, Attributed to Causes, Solutions, Steps, Action Plans, Controls) teams, Responsible for the identification – analysis - business case validation and action of ‘quick-win’ opportunities, Joint review of rationale for quick-wins with champion/s, Identify quick-wins through brainstorming workshops - focus interviews and other streams, Validate pre-identified quick-wins, Classify and prioritize quick-wins, Determine route to benefits realisation (either PASSAC or Quick-Wins), Identify and handover longer term opportunities to other streams or to project management, Identify and assign sponsors for each initiative, Identify and contract with RATs & PASSAC teams for specific initiatives in conjunction with sponsors, Report benefits back to Business Case Stream, Delivered more than R27m in realized benefit over a period of 6 months, Delivered more than R54m in realized benefit as a joint program.
WORK EXPERIENCE (CONTINUED)
Company
Transnet, Datavia & Arivia.kom
Project Description
Networks
Role on Project
Jnr Analyst, Analyst, Snr Analyst, Team Leader, Manager
Project Duration (in months)
111 Months
Primary Stakeholders
Transnet Business Units, Eskom Divisions
Artifacts Produced
Network Design - Deployment - Support, SLA Adherence
Modeling Tools Used
Not Applicable
Methodologies
Various Technology Standards and Best Practices
Tasks/ responsibility on the project
Function as analyst, team leader and manager to a group of 40 SME’s geographically spread across country, Provide technical and expert network infrastructure services to all Transnet business units as well as to the Eskom divisions, Design and implement preventive maintenance and support of connectivity infrastructure – including TCP/IP, SNA networks, Microsoft, Novell email / directory systems, Progress swiftly in the roles of Junior Network Analyst to Network Analyst to Senior Network Analyst to Connectivity Team Leader to Networks Manager.
Company
Transnet, Datavia
Project Description
Data Center Operations
Role on Project
Trainee Computer Operator, Senior Computer Operator
Project Duration (in months)
14 Months
Primary Stakeholders
Transnet Business Units
Artifacts Produced
Data Center Operations Support
Modeling Tools Used
Not Applicable
Methodologies
Various Technology Standards and Best Practices
Tasks/ responsibility on the project
Monitoring and servicing of both online and batch systems service requests in MVS (Multiple Virtual Storage) mainframe facilities/data center environment, monitoring of all MVS mainframe database environments, consult with key stakeholders ensuring maximum system availability, Managing, and monitoring data centers in pursuit of maintaining strict operating conditions and service levels.
PROFESSIONAL REFERENCES TO BE FURNISHED UPON REQUEST.
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