Lead Emergency Regional Dispatcher

TENISHA CROSS

Honolulu, United States *****

615-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Well-qualified Lead Emergency Regional Dispatcher, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. ACCOMPLISHMENTS

Civilian of the 1st quarter award

SKILLS

• Incident reporting • Policy compliance

• Problem-solving • Attention to detail

• Multitasking and organization • Prioritizing calls

• Active listening • Dispatching procedures

• Decision-making • Verbal and written communication

• Data entry • Work order management

• Conflict resolution • Emergency protocols

• Microsoft proficiency • Windows proficiency

WORK HISTORY

02/2024 to Current Lead Emergency Regional Dispatcher CNRH, Regional Dispatch Center (This is a federal job) – Joint Base Pearl Harbor Hickam, HI

Leads three or more Emergency Response Dispatchers in completion of Dispatch Center's daily functions

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Distributes and balances workload among employees in accordance with established

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Instructs shift employees in specific duties and job techniques and makes available written instructions reference materials

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Gives on-the-job training to new employees in accordance with established policies and procedures and practices

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Reports to supervisor on performance, progress and training needs of employees and on problems

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Provide information to supervisors as requested concerning promotions, reassignments, recognition of outstanding performance and personal needs

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• Inform employees of available services and activities

• Assures working conditions are adequate and acceptable Receives emergency and non-emergency requests by telephone, mobile radio calls, mobile data computers or automatic alarms throughout Navy Region Installations

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Communicates via radio with responding personnel to pass pertinent information regarding hazards that may be present at the emergency scene and obtain additional assets if requested by the Incident Commander

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Maintains constant liaison with the scene of the emergency to include fire, security and medical supervisors, and other Installation/Emergency Operations Centers as well as the Regional Operations Center, which may be involved with the emergency until official termination of the incident

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Receives, analyzes, and disseminates information from an unlimited number of contacts for many purposes, including but not limited to calls of distress, requests for non-emergency assistance, informational inquiries, official notifications, and administrative communications

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The incumbent may also receive classified emergency action notifications from higher government agencies over secure telephones

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Screens incoming communications and prioritizes emergency/non-emergency calls and situations

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Makes immediate decisions during emergency situations regarding initial deployment of personnel and/or equipment, deployment location, and monitors the activity of personnel in the field

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Assists field supervisors in coordinating adequate responses to incidents in progress

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Performs crisis intervention with distraught emergency callers during hi-risk situations until emergency responders arrive on scene, in accordance with guidelines established locally

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Provides appropriate post-dispatch and pre-arrival instructions and maintains knowledge of all response resources available, sometimes in a widely dispersed environment

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Dispatches numerous and dissimilar emergency response assets including fire apparatus, ambulances, police units, boat patrols, K-9, Explosive Ordnance Detachments, and Radiological teams

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Maintains communications with on-duty Public Safety personnel in accordance with established procedures, informs them of duty changes, irregularities, and other information

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The incumbent dispatches patrols for routine assignments ensuring patrols are accomplished within established guidelines and properly documented in official records

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Conducts operational checks of communications and telephone equipment, notes discrepancies in accordance with established procedures

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Identifies equipment malfunctions and implements established procedures to correct minor problems

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Communicates equipment problems to the shift supervisor or the appropriate equipment-servicing representatives

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• Manage situations such as excited or hysterical callers, callers speaking foreign languages, suicidal callers, and other calls requiring special handling, including mass casualty and weapons of mass destruction

Control the conversation using established questioning techniques and active listening techniques

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09/2022 to 02/2024 Emergency Regional Dispatcher

CNRH, Regional Dispatch Center (This is a federal job) – Joint Base Pearl Harbor Hickam, HI

Receives emergency and non-emergency requests by telephone, mobile radio calls, mobile data computers or automatic alarms throughout Navy Region Installations

•

Communicates via radio with responding personnel to pass pertinent information regarding hazards that may be present at the emergency scene and obtain additional assets if requested by the Incident Commander

•

Maintains constant liaison with the scene of the emergency to include fire, security and medical supervisors, and other Installation/Emergency Operations Centers as well as the Regional Operations Center, which may be involved with the emergency until official termination of the incident

•

Receives, analyzes, and disseminates information from an unlimited number of contacts for many purposes, including but not limited to calls of distress, requests for non-emergency assistance, informational inquiries, official notifications, and administrative communications

•

The incumbent may also receive classified emergency action notifications from higher government agencies over secure telephones

•

Screens incoming communications and prioritizes emergency/non-emergency calls and situations

•

Makes immediate decisions during emergency situations regarding initial deployment of personnel and/or equipment, deployment location, and monitors the activity of personnel in the field

•

Assists field supervisors in coordinating adequate responses to incidents in progress

•

Performs crisis intervention with distraught emergency callers during hi-risk situations until emergency responders arrive on scene, in accordance with guidelines established locally

•

Provides appropriate post-dispatch and pre-arrival instructions and maintains knowledge of all response resources available, sometimes in a widely dispersed environment

•

Dispatches numerous and dissimilar emergency response assets including fire apparatus, ambulances, police units, boat patrols, K-9, Explosive Ordnance Detachments, and Radiological teams

•

Maintains communications with on-duty Public Safety personnel in accordance with established procedures, informs them of duty changes, irregularities, and other information

•

The incumbent dispatches patrols for routine assignments ensuring patrols are accomplished within established guidelines and properly documented in official

•

records

Conducts operational checks of communications and telephone equipment, notes discrepancies in accordance with established procedures

•

Identifies equipment malfunctions and implements established procedures to correct minor problems

•

Communicates equipment problems to the shift supervisor or the appropriate equipment-servicing representatives

•

Manage situations such as excited or hysterical callers, callers speaking foreign languages, suicidal callers, and other calls requiring special handling, including mass casualty and weapons of mass destruction

•

Control the conversation using established questioning techniques and active listening techniques

•

05/2021 to 07/2022 Emergency Service Dispatcher

Soar365/Department Of Defense – Richmond, VA

• Train and Monitor New Hires

• Monitoring radio systems

Keeping track of Fire, EMS, Police, Engineers around the military base and annotating their location/activity into CAD system

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Dispatch appropriate fire&ems apparatus based off of information obtain from 911 and Admin calls and/or alarm systems

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• Facilitate assistance to physical security, police, fire, ems, and visitors

• Meet, greet and assist visitors

• Answer all 911 calls by second ring, Process 911 and Admin calls

• Enter call for services into CAD efficiently and accurately

• Process all VCIN/NCIC notification

• Monitor fire alarms, and building alarm activation Process Criminal histories for physical security and all other departments, Process chief's page, police blotter, mass notification system, giant voice system, Athoc and Inclement weather announcements

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CAD, Omni911, VCIN/NCIC Terminals, Honeywell Alarm system, Alarm Monitoring System, NICE recording system, Mass Notification System, AtHoc Notification System

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• Public safety I&II

DOD HAZMAT, APCO Communications Training Officer Course, Communication Skills and Interpersonal Relations, Emergency Medical Dispatch, VCIN/NCIC Certified, CPR Adult and Child Certified

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01/2016 to 05/2016 911 Telecommunicator Operator

Chatcomm 911 – Sandy Springs, GA

Processes incoming and outgoing emergency and non-emergency telephone calls, following all agency policies and procedures

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• Dispatching EMS/Fire, Law Enforcement to the appropriate scene

• Verifying GCIC wanted persons through GCIC/NCIC network 06/2011 to 01/2016 911 Communications Officer

New Kent County Sheriff's Office – Providence Forge, VA Received emergency and non emergency Dispatch Fire Ems and Police to desired location Operated national criminal network database Prepare recordings between citizens and Sheriff's Office personnel for evidence

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911 Emergency Communication dispatcher for citizens of New Kent County and surrounding jurisdictions

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911 Emergency Communication dispatcher for citizen and travelers upon a specific range of I-64

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Responsible for utilizing and monitoring the following: Answering 911 dispatch phones for emergency and non-emergency calls Dispatching Deputies, Fire and EMS to the required location Receiving and Disseminating critical information of emergency and non-emergency calls via Radio to Deputies, Fire, and EMS Surveillance Systems Mapping Computer Systems- responsible for assisting deputies and fire personnel with direction to the desired or required location of the county CAD Computer System- generating call for service for Deputies, Fire and EMS

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• Entering critical data into these call for service Radio Computer Systems- monitoring and utilizing different radio channels and receiving and disseminating information to Deputies, Animal Control, Fire and EMS, Surrey Dictaphone, SIRS Receiving and Disseminating information to surrounding jurisdictions, State Police, and all 50 states through VCIN/NCIC, Phone or Radio Preparing recordings of past incidents that were recorded between Communication Operator and citizens for evidence and/or investigations

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Accomplishments: VCIN/NCIC Certified CPR Certified FEMA Certified NOAA Several Commendation Letters

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EDUCATION

06/2005 High school diploma or equivalent: Business, Nursing Varina High School - Henrico, VA

• Credits Earned: 22 Semester Hours

Relevant Coursework, Licenses and Certifications: Member of the FBLA, Future Business Leaders of America

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• GPA: 2.7 of a maximum 3.0

REFERENCES

Robert, May, Owner Of DreamBuilders LLC, ******@*****.***, 804-***-****, Amazon Logistics

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Tanya, Brown, Asst. Director Of Safety And Security, ********@****.***, 804-***-****, John Tyler Community College

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• Candace, Gray, EDI Compliance Supervisor,

*******.****@********.********.***, 804-***-****, Virginia's Worker's Compensation

ADDITIONAL INFORMATION:

GWM 50-60

TRAINING

• EMD

• CPR Adult/Child

• Telecommunicator I & II

• HAZMAT

• Base Tour/ Flightline Tour

• NCIC/OpenFox

Contact this candidate