Versatile Client Support and Operations Specialist

Shallin Menville

Professional and courteous client management

Cedar Park, TX 78613

***********@***.***

737-***-**** (Talk and Text)

Detail oriented client support

Authorized to work in the US for any employer

Work Experience

Dollar Tree

Part Time Associate

Dec 2021- Current

Cashier

Stocking

Facing and organizing shelves

Ensuring Register station is clean

Rideshares Driver

Lyft and Uber

May 2018-Dec 2021

Picking up Riders and safely getting them to their destination

Maintaining vehicle cleanliness and sanitization

Following CDC guidelines for transportation regulations.

President and Co-Owner

Little Thrifty Kitty - Cedar Park, TX

August 2018 to Present

Co-Managing a Small online nonprofit ( 501(c)3 )thrift shop that uses proceeds from sales to benefit animal welfare through Trap and Return for Feral cats/Community Cats and donating needed items to local animal rescues. This all includes:

-Photography for product listing

-Photography and Filming during Trap and Return (when possible)

-Listing of products on eBay and the Website

-Cross-referencing products for the value of items

-Communicating to customers and clients through eBay message, email, and Messenger

-Inventory updates

-Designing the webpage for Little Thrifty Kitty through GoCentral powered by GoDaddy

-Managing Little Thrifty Kitty's social media presence

-Banner Graphics, Corporation logo and graphics needed for website and signage during tent sales

-Shipping out products

-Friendly Customer Service

-Friendly Face to Face Customer service at the weekend tent sales.

-Pick up and Delivery of Donations

-Knowledge of PayPal and PayPal Here

Technical Support Agent Collabera @ Capgemini - Austin, TX November 2018 to February 2019

Assisted State of Georgia Employees with technical issues with their computers Walked SOG Employees through password changes

Assisted with peripheral troubleshooting Troubleshoot Network and connection issues

Walked end users through setting up peripheral devices Active Directory Training

Policy Enforcement-CSAI Accenture - Austin, TX December 2017 to June 2018

Proficiently evaluate video content for child sexual abuse.

Diligently analyze escalated comments for pedophilia

Analyze and interpret physical forms to identify underage individuals

Assisted co-workers with questions and offer secondary viewpoints

Report pedophilia activity to authorities

Analyze escalated avatar/banner accounts for child nudity

Report instances of child abuse so the videos can be routed properly

Keep a veil of secrecy about who I am actually contracted to for security.

Answered questions about policy through a team chat.

In top 10 for quality review.

Constantly reviewed policy for any and all changes

Freelance Technician

Cedar Park, TX

January 2017 to December 2017

Building Computer Systems from scratch Replacing Case Fans

Installing Hard Drives

Researching Technical specifications Walking clients through applications Managing home wireless routers

Patiently walking clients through browser settings over the phone.

Service Desk Agent Tangoe Inc - Austin, TX February 2016 to January 2017

Providing excellent award-winning support to high profile clients.

Walked the users through troubleshooting and warranty processes with the carrier.

Assisted the users with the procurement of mobile devices including but not limited to, looking up manufacturer specifications and comparing the pros and cons of different models.

Corresponded through email to different departments and users that wrote in needing technical or procurement assistance.

Freelance Technical Support

Houston, TX

June 2015 to February 2016

Helping small companies and individuals with their computers.

Basic technical support troubleshooting on laptops and desktop machines running windows OS

Help with custom builds

Creating user accounts and 'child' restrictions

Updating software

Basic Networking support.

Finding and discovering how to repair python errors.

Cashier

Exxon Timewise Landmark Ind - Houston, TX August 2015 to November 2015

Restocked Inventory

Pulled expired merchandise General cleaning of the store

Greeted customers as they came into the door Cashier

Owner

Get ER Done Preservations - Houston, TX December 2014 to June 2015

Went out to various properties owned by the banks and did home repairs.

Repaired Fencing, siding, Hardiplank.

Capped wires, capped pipes.

Reported damages to property foundation, both structural and cosmetic. Submitted bids for trash outs.

Performed repairs and cleaning to strict bank standards.

Co-Owner (Family Business)

Shalor Candles - Cedar Park, TX August 2007 to November 2014

Order Processing Graphics for Labels

Making scents for candles and perfumes

Inventory Control

2nd Level Technician TeamPersona @ AT&T - Austin, TX March 2007 to August 2007

Handling troubleshooting of internet services Programming

2wire and Motorola routers, Resetting redbacks for

technicians out in the field Testing nodes to determine if

an outage is present.

Assigning static IP addresses and determining gateway

Education

High school or equivalent in Art History

Art Institute of Austin Austin - Austin, TX 2008 to 2009

High School Diploma

Pflugerville High School - Pflugerville, TX May 1996 to May 2000

Experience

HARDWARE INSTALLATION (More than 2 years), MICROSOFT OFFICE (Less Than 2 Years), MICROSOFT WINDOWS (More Than 5 Years), MS OFFICE (Less than 1 year), PHOTOSHOP (Less than 1 year), Android (More Than 5 Years) Google Documents (More Than 2 Years) Tech Support, Help Desk, Desktop Support, Mobile Device Support

Additional Information

SKILLS

Typing 72+ WPM

Windows 95/98/2000/ME/XP/XP PRO/7/8/9/10 Chrome Advanced Microsoft Office

Minor Apple Portable Repairs

Experience with many brands of routers: D-link, Linksys, 2Wire, Netgear, Network Everywhere, Apple Airport, Cable Modems

Some PGP Universal Server Training Hardware installation

Software Installation Computer Building

CERTIFICATIONS

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