Data Analyst Tier 3 Tech Support
Resume:
Natasha Fountain
Cedar Hill, TX 75104
***************@*****.***
Professional Summary
Dynamic professional with 7+ years of experience in data center environments and industrial support. Skilled in custodial
work, industrial cleaning, and equipment maintenance with excellent attention to detail. Demonstrates adaptability in
structured routines while ensuring safety and efficiency. Holds Food Handler and Food Safety certifications, reinforcing
a commitment to maintaining clean, secure, and organized facilities.
Work Experience
Data Analyst
PNC Bank Dallas, TX
March 2019 to Current
• Verified insurance and benefits eligibility to ensure accurate billing and compliance with healthcare standards
• Processed payments efficiently while maintaining data accuracy
• Collaborated with healthcare providers and doctors to resolve billing and insurance issues
• Provided detailed billing information to clients and internal teams
• Maintained records and documentation related to insurance verification and payment processing
Tier 3 Tech Support
AT&T Dallas, TX
January 2005 to December 2016
• Delivered remote technical support and resolved complex customer issues to ensure high satisfaction
• Managed customer inquiries including billing and service questions with professionalism
• Created and tracked support tickets to ensure timely resolution of technical problems
• Built strong customer relationships through effective communication and problem-solving
• Provided account information and assistance to customers, enhancing service experience
Education
High school diploma
Skyline High School
August 1995 to May 1999
Skills
10Key 40wpm
Attention to detail
Customer service Help Desk Microsoft Office Data center experience Linux
Certifications and Licenses
Food Handler Certification
January 2023 to January 2025
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