HR Systems & Data Confidentiality Specialist
Resume:
Jenny Moore
************@*****.***
Professional Summary
Accomplished HR professional with a proven track record at Caesars Entertainment, enhancing productivity by streamlining HR processes and improving data accuracy through meticulous management. Skilled in MS Office and demonstrating exceptional attention to detail, I've significantly reduced manual HR workload, ensuring data confidentiality and fostering employee empowerment through effective training materials.
Skills
Customer Service
Attention to Detail
Recordkeeping and File Management
Office Administration
MS Office
Documentation And Reporting
Data Confidentiality
Flexible Schedule
Work History
Caesars Tahoe - Lake Tahoe NV
HR Systems Administrator
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Collected, arranged, and input information into database system.
Maintained database systems to track and analyze operational data.
August 2008 - April 2009
Siegel Suites - Las Vegas, NV
Customer Service Representative
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
November 1994 - April 1998
Caesars Tahoe - Lake Tahoe NV
MIS Computer Operator
Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
Maintained spreadsheets of data across multiple systems.
Generated reports covering details about data, system operation, and error monitoring.
Processed requests for service from internal and external customers.
Reacted calmly during times of highly stressed or emergency situations.
Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
Changed and replaced backup tapes regularly and performed detailed server backups.
Provided basic end-user troubleshooting and desktop support.
September 2005 - September 2007
Caesars Palace Hotel And Casino - Las Vegas, NV
Human Resources Manager
July 2004 - September 2005
Caesars Entertainment - Las Vegas, NV
HRIS Analyst
Streamlined HR processes by implementing efficient HRIS solutions, enhancing overall productivity.
Improved data accuracy with meticulous management of employee records and data entry.
Reduced manual workload for HR staff by automating key tasks through the HRIS platform.
Designed quality assurance parameters for human resource data sets, reports, and metrics.
Assisted in change management initiatives related to HRIS enhancements, facilitating a smooth adoption process for users.
Developed user-friendly training materials, empowering employees to effectively utilize the HRIS system for their daily tasks.
April 2000 - July 2002
Caesars Tahoe - Lake Tahoe NV
HRIS/Benefits Coordinator
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
Checked employees' benefits enrollment for accuracy and inputted all data into Software.
Education
Columbia Community College Columbia, TN
General
Woodrow Wilson High School Long Beach, CA
General
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