Accomplished LCAM and Service Coordinator Resume
Resume:
Donna Shepherd
DONNA SHEPHERD
Lakewood Ranch, FL 34202
**********@***.***
I am seeking employment that would best utilize my skills and experience. I am a high energy team player. I am very detail oriented and a quick learner. I am also a good listener and communicate well with all. I have been involved as a Community Association Manager dealing with managing HOA'S, communicating with Boards and homeowners. I have also worked in the vacation rental management of high-end homes as the Service Coordinator of the Housekeeping and Maintenance staff in Florida since 2010. I am a licensed LCAM dealing with guests and owners. I am looking for a change in venue. I am looking for a change that can use my talents In a different direction. I am healthy, active and I have a positive outlook!
I have worked with several different computer platforms, I am computer literate with both Apple and PC, as well as working with all office systems. I am a strong multitasker. Authorized to work in the US for any employer
Work Experience
Sr Associate Service Partner - Insurance Services
Paychex, Inc.-Rochester, NY
November 2023 to June 2024
Licensed Health & Benefits
FL, GA, NC, SC
Licensed Community Association Manager
RealManage, LLC-Sarasota, FL
January 2023 to July 2023
As a Community Association Manager I had a portfolio covering 7 to 9 communities and the community's BOD. I process the ARC requests, prepare notices for various BOD meetings and answering inquiries from Bods and residents.
Property Manager, LCAM
ACCESS MANAGEMENT-Sarasota, FL
June 2021 to April 2022
I was an on-site LCAM. This position covered 270 townhomes. This position covered all inclusive expectations of a LCAM plus leasing, and all admin functions. The position was restructured and I chose to take an office position that was a better fit for my qualifications. Service Coordinator
RVA, Resort Vacations-Longboat Key, FL
January 2020 to May 2021
I coordinated the service of approximately 150 vacation rental properties, inspection of rentals, complaints of guests, coordinating maintenance of properties along with the inventory of the properties with the Director of Operations, Maintenance Supervisor and Reservations. This position covers something different everyday.
RVA is a property management company of high end estates, homes and condominiums. Realtor
Anna Maria Living-Anna Maria, FL
November 2018 to January 2020
I have worked as a Realtor off and on during slow times as a CAM. Also when I have a client that wants to flip their rental property. My License is currently with Realty Connect in Miami. Assistant Property Manager
Once Upon a Beach-Anna Maria Island, FL
May 2019 to November 2019
I helped manage high end vacation rental properties on Anna Maria Island. I booked reservations for the guests helping them find the perfect vacation fit for them, which could possibly included help with planning a wedding, finding a chef for a gourmet meal, fishing trips, etc. Property Manager
LCAM-Santa Rosa Beach, FL
April 2010 to September 2018
I managed 10 individually owned properties for out of country owners who invested in vacation rentals. I handled the rental, maintenance, cleaning, escrow accounts, banking, hiring cleaning and maintenance companies and overseeing their work.
Education
College Degree in Business
University of Ferris - Big Rapids, MI
Associate's in Business
University of Ferris - Big Rapids, MI
Skills
• Property Management
• Microsoft Outlook
• Property Leasing
• Customer service
• Front desk
• Computer skills
• Administrative experience
• Communication skills
• Conflict management
• Employee evaluation
• Time management
• Microsoft Office
• Computer literacy
• Office manager experience
• Microsoft Excel
• Windows
• Calendar management
• Microsoft Word
• Hospitality
• Escrow
• Personal Assistant Experience
• Typing
• Yardi
• Typing
• Bookkeeping
• Medical office management
• Medical terminology
• Social work
• Cash handling
• Computer skills
• Hospitality
• Project management
• Legal administrative experience
• Medical administrative support
• Hotel experience
• Sales management
• Leadership
• Portfolio management
• Organizational skills
• Management
• Guest services
• Budgeting
• Customer support
• Human resources
• Account management
Certifications and Licenses
Notary Public - Inactive
September 2006 to Present
I can activate if required.
Realtor
June 2015 to February 2023
LCAM
September 2010 to September 2024
Real Estate License
September 2015 to March 2024
Inactive at this time
Driver's License
State of FL HEALTH AND BENEFITS
December 2023 to December 2027
0214 LIFE VARIABLE ANNUITY
0240 HEALTH
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