Entry-Level IT Support Specialist Resume

Roderick J. Gomez

Romulus, MI

734-***-****

***************@*****.***

Professional Summary

Motivated entry-level IT Support candidate with hands-on experience building, troubleshooting, and maintaining Windows-based PCs. Skilled in diagnosing hardware, software, driver, and network-related issues while providing user-friendly technical assistance. Experienced with OBS Studio, capture card setup, virtual machines, Windows installation, and Unreal Engine development. Brings nearly 5 years of fast-paced warehouse experience demonstrating reliability, teamwork, and problem-solving abilities.

Technical Skills

•Windows PC Troubleshooting

•PC Building & Hardware Installation

•Driver & Software Troubleshooting

•Virus Removal & System Cleanup

•Windows Installation & Reinstallation

•Virtual Machines (VMs)

•Network Connectivity Troubleshooting

•OBS Studio Setup & Configuration

•Capture Card Installation & Use

•Remote User Assistance

•Unreal Engine Development

•General PC Maintenance

•Software Installation & Configuration

Professional Experience

Amazon Sortation Center — DTW5 & DTW9

Warehouse Associate

~4–5 Years

•Worked in fast-paced warehouse environments while maintaining productivity and accuracy

•Followed operational and safety procedures consistently

•Collaborated with team members to meet daily performance goals

•Operated warehouse systems and scanning technology

•Demonstrated reliability, adaptability, and time management in high-volume environments

Projects & Additional Experience

Unreal Engine Development

Independent Project Development 2020–Present

•Developed personal projects using Unreal Engine

•Worked with game systems, troubleshooting, testing, and performance optimization

•Managed software installations, configurations, and updates

Education

High School Diploma

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