Customer Service Specialist with Retail Focus

Tyonshay Mccray

customer service representative with high customer satisfaction rate

Enthusiastic customer service representative with a focus in retail Jacksonville, FL 32221 +1-850-***-**** **********@*****.*** Willing to relocate: Anywhere

Work Experience

Customer Service Representative

Maximus Jacksonville, FL

April 2025 to Present

Customer Service Representative – Maximus, Jacksonville, FL (Remote)

(Apr 2025 – Present)

• Assist customers with student loan inquiries, including payments, consolidation, and repayment plan options

• Provide clear guidance on loan management solutions and eligibility requirements

• Handle high-volume calls while maintaining professionalism and accuracy

• Resolve customer concerns efficiently to ensure a positive service experience Dispatcher

WideEye Surveillance Jacksonville, FL

September 2024 to March 2025

• Coordinated and dispatched a fleet of vehicles to ensure timely delivery of goods and services

• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability

• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency

• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests

Cashier/Customer Service

GATE Petroleum Jacksonville, FL

June 2024 to October 2024

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

• Assisted in inventory management by monitoring stock levels at the checkout counter Security Officer

Occam Security Charlotte, NC

November 2023 to May 2024

patrol premises and secure doors, windows and other entrances. monitor CCTV cameras and respond to alarms. check staff and visitors in and out of buildings. guard cash or other valuables in a security vehicle. detecting any suspicious behavior and preventing vandalism, thefts or other criminal behavior. A security officer must be well-trained in surveillance and dealing with perpetrators. The ideal candidate will inspire respect and authority as well as possess a high level of observation.

Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points. Investigates security breaches, incidents, and other alarming behavior. Controls traffic by directing drivers. Completes reports by recording observations, information, occurrences, and surveillance activities. General Manager

Smoothie King Charlotte, NC

October 2022 to October 2023

ensure strategic goals are met by setting operational policies, creating and maintaining budgets, managing employees, and more. Good candidates are adept leaders with strong business minds and a knack for organization and collaboration. Remote Call Center Customer Service Representative AT&T Jacksonville, FL

June 2021 to September 2022

works with clients who have complaints, orders, or require information about products/services purchased from the organization. We also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Customer Service Representative/Manager

Walmart Jacksonville, FL

May 2021 to April 2022

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Operated the cash drawer

Customer Service Representative

Focus Services Jacksonville, FL

August 2020 to November 2020

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade accounts.

• Assist with placement of orders, refunds, or exchanges. Cashier/Customer Service

Checkers Tallahassee, FL

May 2019 to October 2019

• Handle cash, credit or check transactions with customers

• Scan goods and collect payments

• Ensure pricing is correct

• Issue change, receipts, refunds, or tickets

• Redeem stamps and coupons

• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

• Make sales referrals, cross-sell products and introduce new ones

• Resolve customer complaints, guide them and provide relevant information

• Bag items carefully

• Greet customers when entering or leaving establishment

• Maintain clean and tidy checkout areas

• Keep reports of transactions

• Process returns and check to see if items are damaged

• Answer customers' questions and get a manager if answer doesn't solve the issue

• Bag, box or wrap packages

• Pleasantly deal with customers to ensure satisfaction Room Attendant/Housekeeping

Hotel Duval Tallahassee, FL

December 2017 to April 2018

• Greeting guests and responding to queries.

• Changing bed linen and making beds.

• Replacing used towels and other bathroom amenities, such as shampoo and soap.

• Sweeping and mopping floors.

• Vacuuming carpets.

• Dusting and polishing furniture.

• Emptying trash containers and ashtrays.

• Restocking beverages and food items in the mini bar.

• Cleaning public areas, such as corridors.

• Reporting any technical issues and maintenance needs.

• Updating status of guest rooms on assignment sheet.

• Returning and restocking cleaning cart at shift end. Customer Service Representative

Comcast Tallahassee, FL

August 2014 to June 2017

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade accounts.

• Assist with placement of orders, refunds, or exchanges.

• Advise on company information.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Place or cancel orders.

• Answer questions about warranties or terms of sale.

• Act as the company gatekeeper.

• Suggest solutions when a product malfunctions.

• Handle product recalls.

• Attempt to persuade customer to reconsider cancellation.

• Inform customer of deals and promotions.

• Sell products and services.

• Utilize computer technology to handle high call volumes.

• Work with customer service manager to ensure proper customer service is being delivered.

• Close out or open call records.

• Compile reports on overall customer satisfaction.

• Read from scripts.

• Handle changes in policies or renewals.

Education

HSD (High school or equivalent)

James Rickards High School Tallahassee, FL

March 2012 to July 2014

Skills

Face-to-face communication Organizational skills Teaching Microsoft Word Dispatching Medical Scheduling 4. Communication Skills (You are a great listener and you communicate well with others.) 4 5. Personal Pride (Your appearance, hygiene, and achievement are impeccable.) 4 6. Teamwork (You work well with others in a team environment.) 2/7/2020 4:19:57 AM High School James s rickards 2 Bachelor HSD Applicant Id: 17350244 3/4 Mccray, Tyonshay 4 7. Summarize any special training, skills, licenses and/or certificates that may qualify you as being able to perform job-related functions in the position in which you are applying. CPR, Electronically Signed By Applicant Tyonshay Mccray on 2/7/2020 10:19 AM UTC from IP Address: 68.63.2.193 UA: Mozilla/5.0 (iPhone; CPU iPhone OS 13_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.4 Mobile/15E148 Safari/604.1 2/7/2020 4:19:57 AM Applicant Id: 17350244 Recruiting Yardi Medical coding Classroom management POS systems CPT Coding Schedule management Space planning Communication skills Customer service Marketing Data entry Kitchen experience Medical Receptionist Clerical experience Transportation management systems HRIS Microsoft Outlook Client interaction via phone calls Sales Cash handling ICD-10 Training & development Medical records Medical Office Experience Basic math Filing Shipping & receiving Acuity Scheduling Administrative experience Medical Records Medical Billing Retail sales Microsoft Office Food service Interpersonal communication Multi-line phone systems Databases Mac OS Typing Pricing Medical Coding Call center experience Google Calendar Microsoft Excel Client communication Phone etiquette Empathy Flexibility Supplier management Numeracy Office management

Certifications and Licenses

Home Health Aide

Present

Medical Billing and Coding

February 2015 to Present

Driver's License

CPR

January 2015 to January 2016

Medical Billing Certification

Certified Coding Associate

Medical Coding Certification

Certified Coding Specialist

Certified Professional Coder

Additional Information

Authorized to work in the US for any employer

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