Administrative Support Specialist with Recruiter Experience

Tracey Williams

Madison, FL ***** +1-850-***-**** ********.**********@*****.***

Professional Summary

To obtain long-term employment with growth potential with a company where I can contribute my hardworking ability and positive attitude.

• Able to type 79 wpm

• Proficient in Microsoft Word, Excel, and Outlook

• Worked in an office setting for more than 7 years with assisting customers, studen3ts, and parents.

• Accoubts payable and receiveble trained

• Payroll trained

Willing to relocate to: Valdosta, GA

Work Experience

Recruiter

Bankers Life Remote

March 2026 to Present

Source and Attract Talent: Utilize job boards, social media (LinkedIn), and networking to build a robust candidate pipeline. Screen and Interview: Review resumes, conduct phone/video screens, and in-person interviews to evaluate skills and cultural fit.

Manage Hiring Process: Coordinate interviews between candidates and hiring managers. Relationship Management: Act as a partner to department managers to understand staffing needs and offer recruitment advice.

Offer Negotiation: Extend employment offers, negotiate salary, and manage pre-employment screening (references/ background checks).

Candidate Experience: Ensure a positive, professional experience for all applicants. Data Management: Maintain accurate records in the Applicant Tracking System (ATS) and report on hiring metrics. Product Tester

Apex Focus Group Madison, FL

June 2023 to March 2026

Testing Objectives: Clear identification of the specific goals and objectives of the testing process is fundamental. This involves defining what aspects of the product will be evaluated, such as functionality, durability, safety, or usability, and establishing criteria for success.

Testing Methods and Protocols: Selection of appropriate testing methods and protocols tailored to the nature of the product and its intended use is critical. This may involve various techniques such as performance testing, stress testing, environmental testing, and regulatory compliance testing. Test Environment: Creating a controlled and representative test environment is essential for obtaining accurate and reliable results. Factors such as temperature, humidity, pressure, and other environmental conditions must be considered depending on the product’s requirements.

Testing Equipment and Tools: Utilization of specialized equipment and tools specific to each testing procedure is necessary. This may include instruments for measuring performance metrics, simulating real-world conditions, or conducting safety evaluations.

Test Samples and Prototypes: Adequate provision of test samples or prototypes is required to conduct thorough evaluations across different stages of product development. These samples should be representative of the final product and sufficient in quantity to support comprehensive testing. Data Collection and Analysis: Systematic collection and analysis of test data are essential for identifying patterns, trends, and potential issues. This involves recording relevant parameters, observations, and measurements accurately and employing statistical methods to interpret the results effectively. Feedback and Iteration: Incorporating feedback from testing outcomes into the product development process enables iterative improvements. Manufacturers must be responsive to identified issues, implement necessary changes, and repeat testing cycles as needed to achieve desired outcomes. Regulatory Compliance: Ensuring adherence to relevant regulatory standards and industry regulations is paramount. Product testing must address applicable legal requirements and certification processes to guarantee compliance with safety,

Correctional Officer

Madison Correctional Facility Madison, FL

June 2019 to January 2023

• Maintaining order

• Preventing disturbances

• Enforcing rules

• Ensuring the safety of other institutional employees and visitors

• Monitor inmate activities

• Supervise inmate work assignments

• Search for contraband (weapons or drugs)

• Settle disputes between inmates

• End violent confrontations or fights between inmates

• Enforce the rules through disciplinary action

• Inspect institution facilities for signs of security breaches Transition Specialist, Truancy Officer

Madison County Schools Madison, FL

January 2013 to June 2015

Accept payments for GED payroll

Transition specialists in schools help students with disabilities and those who are eligible for special education services.They work with counselors and postsecondary institutions to encourage students to consider postsecondary education and help them choose based on their interests.They also help students plan their careers by identifying the right combination of education and experience, and they may provide career counseling, interest inventories, and vocational programming.Transition specialists may also help students with job searches, resumes, and the interview process, and teach them time management skills.

Truancy

Case Manager

Joann Bridges Academy Greenville, FL

January 2012 to November 2013

• Process payments

• Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance.

• Admits new clients by reviewing records and applications; conducting orientations.

• Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho- social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.

• Maintains clients’ records by reviewing case notes; logging events and progress.

• Communicates clients’ progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.

• Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources. Staff Assistant for Vocational and Career

North Florida Community College Madison, FL

June 2012 to September 2013

Register EMT and Paramedic students for courses we are given.

• Complete Requisitions for the Career and Technical department.

• Accounts Payable for Green Industries orders and requests.

• Maintain all student health, grades, and other confidential records

• Create spending spreadsheet for the different grants students are eligible to receive.

• Create prospective student spreadsheet for different programs we offer.

• Complete ALL background checks and fingerprinting for all Technical degree programs along with HR new hires.

• Contact students regarding application updates.

• Search for graduated students license numbers to ensure they are indeed licensed and if not send them follow-up letters encouraging them to go and complete the final step. Guidance Registrar

Madison County School Board/High School Madison, FL July 2007 to June 2012

Register New Students

• Maintain student records - cum folders do not leave the guidance at any time.

• Schedule Parent/Teacher Conferences

• File all test scores in appropriate area

• Place confidential information for students such as social security numbers and birth certificates in the secure area.

• Maintain the fax machine and copier

• Make new forms with correct year on

• Make copies of forms as needed

• Make sure Progress Reports are available for students to pick up each Friday

• Send transcripts to schools and individuals as requested by current and past students

• Update Demographics when mail is returned and when students come in and tell you their address or phone # is changed

• Respond to Division of Disability Determinations letters in a timely manner to determine if students are eligible for assistance.

• Mail Report Cards at the end of each nine weeks

• Order Diplomas

• Baccalaureate Program - assisted senior counselor Resolution Specialist/ Supervisor Call ONLY

Convergys-Valdosta GA

January 2006 to June 2007

Receive payments and post amounts paid to customer accounts.

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

• Record information about financial status of customers and status of collection efforts.

• Locate and notify customers of delinquent accounts by mail and telephone.

• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

• Advise customers of necessary actions and strategies for debt repayment.

• Persuade customers to pay amounts due on credit accounts, damage claims, or non- payable checks, or to return merchandise.

• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. 2nd Assistant Manager

CATO-Madison FL

March 2004 to November 2005

Supervise employees, greet and assist customers handle money organize clean and put store to bed

• Answer customers' questions regarding merchandise and respond to customer questions regarding merchandise selection.

• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

• Take inventory and or examine merchandise to identify items to be received or replenished

• Pack customer purchases in bags or cartons.

• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Receive, open, unpack, and issue sales floor merchandise.

• Clean displays cases, shelves, and aisles.

• Compare merchandise invoices to items actually received to ensure that shipments are correct. Education

Upper secondary education

High school diploma or GED

Associate's degree

Business (Vocational)

North Florida Community College North Madison, FL High School Diploma

Madison County High School Madison, FL

Skills

Computer operation Insurance verification Data-driven decision making Project coordination Business development Data entry Talent management software E-commerce Microsoft Office Staffing management Process improvement Document management LinkedIn Recruiter Door- to-door State healthcare regulations Objection handling (sales technique) Call center experience Business operations Collaboration with hiring managers Full cycle recruiting Slack Employee performance reporting AI Health insurance information Analysis skills Technical Proficiency Appeals Interpersonal communication Workflow management (operations management method) Clear verbal communication Deal closing Project planning Employee record maintenance Behavioral health Communication platforms Record keeping Recruitment and selection Insurance medical billing HR compliance Case service coordination Healthcare industry recruitment Bonus program management Bookkeeping for tax purposes Cash flow statement Customer service Writing skills Zoom Fair Housing regulations Organizational skills ICD coding QuickBooks Payroll Workers' compensation claims Billing software Phone etiquette Google Docs Digital marketing Sales pipeline management VLOOKUP function HRIS Value-based selling HR support Spreadsheets Credit analysis Client relationship management Schedule management Public records Closing sales Legal workflow optimization Active listening Sales pipeline Technical troubleshooting support Data reporting 10 key typing Professional networking Account management Financial transaction processing Customer support ticket management Client relationship development Medical billing Customer retention Inside sales Flexible spending account management Assisted living HRIS management Health insurance management Driving Upselling High-end sales Leave management Customer acquisition Email customer support Order fulfillment Compliance Credit card payment processing CRM system proficiency Loan processing Sales Job offer negotiation Electronic health records (EHR) management Clear language communication Hoyer lift Quality of hire (recruitment metrics) First aid IT experience within government Screening interviews Microsoft Excel Interviewing Talent acquisition Office experience E-learning platforms Management Time management HR communication Client interaction via phone calls Remote recruiting Inbound selling Multitasking Critical thinking Loan officer experience Word processing Numeracy Records maintenance Research Document preparation (loan closing) Proactiveness Technical support Clinical staff recruitment Community engagement Experience in non-profits Data analysis skills Public relations Conducting sales calls FMLA Solution selling approach Recruitment process outsourcing Recruitment process improvement Typing - Average typing speed (More than 220 WPM) HIPAA Decision making Leadership Independent insurance agency experience Process optimization Internal audits Math Social media management Government agency experience Analytics Caseload management Written communication Adobe Acrobat Google Sheets Real-time security monitoring Pivot tables Online databases for location research Basic math Clerical experience External recruiting Windows Working with people with disabilities Project management software Property management Incident response monitoring Client acquisition Administrative experience Remote training Credit card accounts Client email correspondence Attention to detail General ledger maintenance Productivity software Human resources Medical scheduling Report preparation Mortgages Project management High volume recruitment Operations workflow management Threat assessment Practice management software Disability insurance management Paychex Command selling Self-direction Housing assistance programs Wealth management Operations management Provider enrollment for medical credentialing Client meetings Interpersonal skills Microsoft Word A/B testing Medical office experience Mentoring Microsoft Outlook Employee relationship building Clinical documentation Claims negotiation Customer inquiry handling Outbound sales Sales presentations Inventory management Analytical thinking Health insurance authorizations Vendor relationship building Empathy Project reporting Data quality management Data management Behavioral health center experience Medical billing and coding data entry QuickBooks Financial software Networking through cold outreach Task prioritization Outbound calling Customer relationship management Social media marketing (recruitment) Travel agent experience Closing sales leads TikTok Cold calling Client communication management Consultative selling Personal injury law Law office Data integrity assurance Phone communication Recruiting Accounting In-person customer service Cloud-based systems Needs- based selling Microsoft Teams Payroll management Employee relations Patient interaction Bank experience CRM software Self-directed learning Marketing Customer relationship building Entrepreneurship Revenue cycle management Market research Lead generation Source of hire (recruitment metrics) Proofreading Live chat Google Workspace Executive recruiting Surveillance reporting Small insurance brokerages experience Microsoft PowerPoint Remote work experience Insurance sales Executive administrative support Travel planning Property leasing Telemarketing Appointment scheduling Employee onboarding Medicare Communication skills Sales objection handling Shopify Personal injury case experience ATS Customer communication Client communication Employee assistance program management Legal case management Legal administrative experience Lead Conversion Regulatory compliance in claims processing Customer service management Teamwork Health insurance network providers Professional email communication Prospecting ADP Onboarding process management Achieving sales targets Employment law Account reconciliation report Patents Customer support Accounts payable Financial data reconciliation Insurance prior authorization Telecommunication Progress tracking

(project management tasks) Applicant-to-interview ratio tracking Candidate sourcing Operational management Mortgage servicing

Languages

English

Certifications and Licenses

Driver's License

Basic First Aid certificate, Any valid issuer for CA CPR Certification

Confidential Clearance

Contact this candidate