Human Resources Professional Focused on Training and Support

Severiana Martinez

Tel: 917-***-****

Email : ************@*****.***

Summary

Human Resource professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Experience

Maximus

Customer service representative

Jan 2021 - May 2022

Responsible for checking callers eligibility for Covid vaccine

Performing data entry and scheduling appointments

Explaining process to the callers and answering any questions the caller

may have.

Obtain caller information, including demographic info and insurance

Responsible for checking callers appointments

American Kinetics

HR Medicaid Coordinator

Sept 2017 - March 2020

Recruiting, screening, interviewing and placing workers

Handle employee relations, benefits, and training

Obtain patient information, including demographic info and insurance

Review of miscellaneous forms for completeness

Scanning/attaching of completed documents to the health Plan, direct and

coordinate the administrative functions in the office

Assist beneficiaries with questions concerning their state Medicaid plan,

such as coverage's and prior authorizations

Special projects such as updating member files and faxing documents to

hospitals, nursing homes, and clinics

Responsible for updating records for doctors and nurses in database

Process member applications for special plans and waivers

Update member information in system and change PCP per member

request

Interact with multiple Medicaid insurances to help members get approved for DME items

Interact with customers

Prepare and organize delivery log for company driver

Call customers and doctors to confirm delivery appointment

Brooke-dale urgent care podiatry

Oct 2017- December 2018

Podiatrist assistant

Responsible for checking in all patients and making sure that all patient files were up to date.

Assisted in preparing surgical patients for their procedures and answering any questions.

Assisted in keeping the surgical area and all implements sterilized.

Ordering, sorting, and storing supplies and restocking exam rooms.

Cleaning exam areas, setting up instruments and equipment and cleaning

the sterilizer according to the maintenance schedule.

Ordering, sorting, and storing supplies and restocking exam rooms.

Performing data entry and scheduling appointments.

Keeping a record of the patient's medical history and vital signs. ordering, sorting, and storing supplies and restocking exam rooms.

Explaining treatment procedures to the patient and answering any questions the patient may have.

Helping elderly patients take off and put on their shoes and move around the exam area.

Royal Care Home Care

Coordinator~temp

Sept 2016 - Feb 2017

Interact with patients,Staff and administration

Perform tasks

Recruiting and training staff

Developing and implementing patient care programs

Assigning home health aide to patients

Take aides attendance

Confirm with patients aide is there and being responsible

Stay At Home Solutions

Medicaid Service Coordinator

Feb 2015 - April 2016

Assisted individuals in applying for Medicaid

Input data with patients information

Performed administrative duties, receiving incoming calls, scanning, and

faxing documentations

Communicated with internal and external clients and patients

Facilitated planning, development evaluation, monitoring and

implementation of individualized service plan for people with disabilities or

the elderly regarding Medicaid services

Educated individual and families about available Medicaid services and

support

Assisted the individual through the registration process for Medicaid

services after confirming the eligibility of the person

Prepared, maintained and updated accurate records and reports

Arraigned home care for the elderly/disabled

TPC 2 Contractors

Assistant Manager

Aug 2012 - Jun 2013

Provided support for Office Manager and Senior Accountant with payroll and billing

Assisted with managing data and drafting reports efficiently and accurately

Input data utilizing various software including Microsoft Excel, QuickBooks, and Word

Performed administrative duties such as handling incoming calls, filing paperwork, and faxing documentations

Rite aid

Cashier

Jan 2009 - Aug 2010

Maintained count and recorded amount of funds for daily operations

Conducted exchanges and return transactions of merchandise

Provided superior customer service by assisting consumers with company

products

Answered customers questions concerning product location, price and use

of merchandise

South Brooklyn Community High School

Administrative Assistant

May 2007 - Jun 2008

Assisted the Head of Counseling and 5 Counseling staff members

Served as a liaison for faculty, students, and parents within school facility

Performed general administrative duties such as sorting and distributing

incoming mail to areas and staff within the organization

Dispatch outgoing mail

Filing paperwork and assisting with special projects

Attended to visitors and assisted other staff members in the organization

with enquiries

Skills

Ability to Work Under Pressure.

Time Management.

Self-motivated

Conflict Resolution expert

Dedicated customer service representative

Active listening skills

Hippa compliant

Motivated to satisfy all obstacles

Outstanding ability to interact and assist customers in a positive and efficient manner

Fluent in English and Spanish

Ability to multitask

Proficient in Microsoft Word, Excel, PowerPoint, Medical terms, Medicaid/Insurance and QuickBooks.

Education

South Brooklyn Community High School Sep 2001 ~ Sep 2008

RightSkill CSR Program~ July 12, 2017

www.rightskill.com/employers

Successfully completed job-readiness program and demonstrated the skills necessary to perform the role of CSR

Contact this candidate