Quality Analyst and Business Analyst Specialist
Resume:
Deborah Kauffman
Quality Analyst/Business Analyst
********.******@*******.*** 904-***-**** Jacksonville, 32225, FL www.linkedin.com/in/debbie-kauffman-0337b917
Dynamic IT Quality Analyst and Business Analyst with over 8 years of experience in dual roles of business and quality analysis. Expertise in stakeholder engagement, requirement elicitation, and Agile methodologies, complemented by a proven track record in establishing QA departments and optimizing testing processes. Recognized with the Unsung Hero award for improving inter-departmental communication and business processes. Prepared to leverage skills in facilitation and testing to drive innovative solutions that meet organizational needs.
WORK EXPERIENCE
Sales Partner – Part Time 11/2023-present
Brighton Collectibles, Jacksonville, US
IT Quality Analyst / Business Analyst 07/2019 – 10/2025
Etchasoft Inc, Jacksonville, US - Remote
&Perform dual role as quality analyst and business analyst for a state government civil and criminal justice web-based software solution.
&Establish the QA department, implement standard testing procedures utilizing a modified Agile methodology, and develop test suites and test cases in TFS Test Manager/Azure Dev Ops.
&Conduct functional, system, integration, and regression manual tests.
&Generate detailed bug reports.
&Facilitate meetings with stakeholders to define and articulate requirements.
&Draft Change Requests, lead User Acceptance Testing, oversee backlog refinement, and prepare Release Notes.
Sr. IT Quality Analyst 05/2017 – 07/2019
One Call Care Management, Jacksonville, US
&Coordinate and lead the QA testing phases of software development and maintenance projects.
&Engage in defining requirements and design documents, as well as facilitate meetings with developers and management to review QA test status and outcomes for coordinating healthcare and services for workers’ compensation claims .
&Utilize various testing tools, including SOAP UI, JSON Viewer, and MS SQL Server.
&Devise and develop test plans, test cases, test scripts, and test data for manual testing purposes.
Lead IT Quality Analyst / Business Analyst 01/2015 – 04/2017 Critical Alert, Jacksonville, US
&Compose and execute test cases for functional and regression testing.
&Elicit requirements from business units, create user stories, and manage product and sprint backlogs.
&Act as Product Owner within an Agile environment for a nurse call solution utilizing Windows services in a .NET
4.6 framework.
&System encompasses a web application and call answer terminal, which leverage a SQL Server backend along with associated hardware components such as pagers, tracking badges, and nurse call equipment installed in hospital patient rooms.
&Spearhead UAT efforts in collaboration with product manager and stakeholders.
&Maintain daily use of MS TFS and MS Office.
&Received Unsung Hero award for initiatives to enhance inter-departmental communication and streamline business processes.
IT Business Analyst & IT Quality Analyst 09/2014 – 01/2015 MSI, Jacksonville, US
&Conduct functional testing for enhancements.
&Engage in daily use of JIRA Agile software.
&Elicit business requirements to enhance mortgage BPO and hazard claim .NET applications.
&Perform the Product Owner role within an Agile environment.
IT Technical Writer – Sogeti Consultant 07/2014 – 08/2014 Vistakon, Jacksonville, US
&Elicit requirements from business and IT stakeholders, analyze and define processes, and draft business requirements and functional specifications for a contact lens manufacturing application.
Business Analyst - SNI Staffing Contractor 02/2014 – 06/2014 New Management Services, Jacksonville, US
&Support multiple business units with requirement documentation, test case creation, and project planning.
&Implement policy and procedure software.
&Formulate training materials.
&Foster relationships between NMS, Equifax, Experian, TransUnion, and vendors.
IT Quality Analyst - Alluvion Staffing Contractor 07/2013 – 01/2014 Lender Processing Services, Jacksonville, US
&Create and execute test cases and conduct regression testing of software for LPS Desktop Enterprise Content Manager and Document Review Solution .NET product in a modified Agile environment.
&Perform integration testing between the mortgage foreclosure .NET application and external applications.
&Engage in daily use of Microsoft TFS.
&Collaborate with stakeholders to clarify new requirements and track production issues.
IT Quality Assurance Analyst – Mortgage Banking IT 05/2012 – 07/2013 JP Morgan Chase, Jacksonville, US
&Participate in all phases of the software testing process for mortgage origination .NET applications, including analyzing requirements, creating comprehensive test plans and associated scripts, as well as executing test scripts and documenting the results.
&Identify defects, analyze and determine the scope and severity of issues.
&Utilize HP Quality Center on a daily basis.
EDUCATION
Bachelor of Arts
University of North Florida, Jacksonville
Associate of Arts
Florida State Community College at Jacksonville, Jacksonville
&Honors Graduate, Phi Theta Kappa, Scholar’s Award Recipient
SKILLS
TFS Test Manager
Azure Test Manager
JSON Viewer MSOffice SQLServer
Assima Waterfall
DevOps
MS SQL Server JIRA
Agile
HP Quality Center SharePoint 2007 Communication Product Owner
Write specs
SOAP UI
.NET
TOAD for Data Analysts
Elicit requirements
Bug Reports
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