Versatile Banking and Operations Professional

J’ylen Johnson

Goose Creek, SC 843-***-**** ************@*****.***

Professional Summary

Detail-oriented and client-focused professional with experience in banking operations, administrative support, and high-volume customer service. Currently serving as a universal banker, managing financial transactions, client relationships, and daily branch operations. Proven ability to multitask, maintain compliance, and support organizational efficiency in fast-paced environments.

Professional Experience

Universal Banker SouthState Bank — Charleston, SC

November 2025 – Present

●Manage daily financial transactions including deposits, withdrawals, and account servicing with a high degree of accuracy

●Provide administrative and operational support within the branch, ensuring smooth day-to-day workflow

●Build and maintain client relationships by identifying financial needs and recommending appropriate products/services

●Handle sensitive financial data while maintaining strict compliance with banking regulations and security protocols

●Assist with account opening, documentation, and data entry with strong attention to detail

●Support branch efficiency by balancing cash drawers, resolving discrepancies, and maintaining organized records

Inpatient Pharmacy Technician MUSC Health — Charleston, SC

February 2025 – November 2025

●Managed inventory systems and ensured accurate medication tracking and availability

●Prepared and delivered medications while maintaining strict compliance with safety standards

●Assisted with sterile compounding and collaborated with healthcare staff for patient care coordination

●Maintained detailed documentation and regulatory compliance in a fast-paced environment

Shift Supervisor Chick-fil-A — Mount Pleasant, SC

October 2019 – February 2025

●Supervised daily operations and staff performance to ensure efficiency and customer satisfaction

●Handled cash management, POS systems, and financial transactions

●Trained and mentored team members, improving workflow and productivity

●Increased sales through strong communication and upselling techniques

Member Service Representative Heritage Trust Federal Credit Union — Goose Creek, SC

June 2019 – August 2021

●Processed high-volume financial transactions with accuracy and professionalism

●Assisted members with account services, problem resolution, and product recommendations

●Maintained confidentiality and compliance with financial regulations

Education

Some College Coursework University of South Carolina — Columbia, SC

Diploma Cane Bay High School — Summerville, SC

• Honor Roll • National Honor Society • Beta Club

Core Skills

Banking Operations Administrative Support Data Entry Financial Transactions Customer Service Microsoft Office Organization Compliance & Confidentiality Time Management Communication Sales Workflow Optimization

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