Certified Scrum Master - Agile Leader & Operations Expert

JOSHUA HILTON

New Orleans, LA ***** 214-***-**** *********@*****.*** [LinkedIn Profile Link] Professional Summary

Certified Scrum Master with a diverse background in operations management, cross-functional leadership, and high-volume team facilitation. Adept at removing impediments, coaching teams on Agile principles, and optimizing workflow efficiency. Proven track record of improving team performance, managing stakeholder expectations, and driving continuous improvement in fast-paced environments. Skills & Core Competencies

● Agile & Scrum Frameworks: Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, Backlog Refinement

● Methodologies: Scrum, Kanban, Lean, Scaled Agile Framework (SAFe)

● Team Facilitation & Coaching: Conflict Resolution, Servant Leadership, Cross-Functional Collaboration

● Metrics & Optimization: Velocity Tracking, Burndown Charts, Process Improvement, Resource Allocation

● Tools: Jira, Confluence, Trello, MS Office Suite Professional Experience

Tacos Del Cartel (New Orleans, LA)

Front of House Manager & Facilitator February 2021 – Present

● Servant Leadership: Led, coached, and facilitated daily operations for a cross-functional team of up to 15 staff members, fostering a collaborative culture focused on high performance and quality delivery.

● Process Optimization: Acted as a de facto Scrum Master for team workflows; implemented process improvements that streamlined shift transitions, reduced operational waste, and optimized resource utilization.

● Impediment Removal: Proactively identified and resolved daily operational blockers to ensure the team could maintain a sustainable pace and meet strict service delivery standards.

● Training & Mentorship: Developed and conducted continuous training programs to upskill team members, promoting self-organization and cross-functionality. Abita Brewing Co. (Dallas, TX)

Sales Director January 2016 – March 2018

● Stakeholder Management: Managed key accounts and customer relationships, successfully aligning client expectations with internal capabilities to consistently exceed regional KPIs.

● Data-Driven Decisions: Analyzed performance metrics to adapt regional sales strategies, ensuring maximum efficiency and high return on investment (ROI).

● Cross-Functional Collaboration: Partnered with production, logistics, and marketing teams to facilitate seamless product launches and themed promotional campaigns. The Pelican House (Baton Rouge, LA)

Marketing & Events Coordinator October 2014 – December 2015

● Project Lifecycle Management: Spearheaded a new business venture from ideation to execution, managing financial documentation, securing funding, and defining project scopes.

● Risk Management: Identified potential project bottlenecks and financial risks, establishing mitigation strategies to ensure on-time and on-budget delivery of large-scale events.

General Nutrition Center (GNC)

General Manager / Area Director October 2010 – December 2012

● Multi-Team Governance: Iterated operational workflows across 3 distinct locations, managing store managers, inventory cycles, and overall performance development.

● Continuous Improvement: Driven a 20% increase in regional revenue by analyzing market trends and running iterative optimization experiments across retail teams. Education & Professional Development

Louisiana State University – Baton Rouge, LA

Coursework in Business Administration / General Studies Certifications & Credentials:

● Certified Scrum Master (CSM)

● Certified Scrum Product Owner (CSPO)

● Scaled Agile Framework (SAFe) Agilist

● Agile Project Management Assessment

Contact this candidate