Data-Driven Virtual Assistant & KAM Specialist

Hope Kwene Ogobuegwu

LinkedIn: www.linkedin.com/in/hope-ogobuegwu

Portfolio: https://www.datascienceportfol.io/hopeogobuegwu Location: West Africa (UTC+1)

Email: *************@*****.*** Phone: +234********** Professional Summary

Results-driven professional with 8+ years cumulative experience across sales, customer service, virtual assistance, and data entry across healthcare, tech, and nonprofit sectors. Proven ability to support remote teams, exceed targets, and manage digital workflows efficiently. Certified Virtual Assistant with hands-on experience in Google Workspace, CRM systems, and administrative support. Passionate about helping businesses stay organized, responsive, and productive.

Core Skills

Technical & Administrative Skills

- Google Workspace, Microsoft Office, Zoom, Slack, Saas, Health-tech, Med-tech, E-commerce

- CRM Tools, Data Entry, Digital Filing, Email & Calendar Management

- Document Formatting, Spreadsheet Management, Report Generation Communication & Soft Skills

- Customer Service & Client Communication

- Leadership, Customer Support, Customer Relationship Management

- Time Management, Confidentiality & Discretion

- Attention to Detail, Problem-Solving, Remote Collaboration Education

BSc, Pharmacology & Therapeutics

Delta State University, Abraka, Nigeria 2014

Certifications

- Professional Foundations - ALX Africa, 2025

- Virtual Assistant Skills in the Digital Age – ALX Africa, 2024

- Data Entry via Google Sheets – Udemy, 2024

- Google Workspace Basics – Learnit Anytime, 2024

- Useful Excel for Beginners – Udemy, 2024

- Data Science – Udemy, 2023

- Cyber Security Bootcamp – Udemy, 2025

- Developing Quality Customer Service Skills – Alison, 2021

- Power BI, SQL, Tableau Fundamentals – Udemy, 2024 Professional Experience

Key Account Business Developer

Opay Digital Services, Nigeria

Nov 2025 – Present

● Identify, prospect, and acquire high-potential key merchants and strategic business accounts across priority sectors (retail, FMCG, hospitality, e-commerce, utilities, education, healthcare, etc.).

● Develop and execute tailored account acquisition strategies to onboard new key merchants onto OPay’s merchant platform.

● Build and maintain strong, long-term relationships with key accounts through regular engagement, business reviews, and value-added consultations.

● Drive transaction volume growth, product adoption (POS terminals, OPay Business App, online checkout, billers integration), and revenue from assigned key accounts.

● Negotiate commercial terms, partnership agreements, and incentives to maximize mutual value and ensure high merchant satisfaction.

● Conduct merchant training, onboarding support, and ongoing optimization to improve payment acceptance and user experience.

● Collaborate with internal teams (Product, Risk, Operations, Customer Support) to resolve issues quickly and deliver exceptional service to key accounts onsite and remotely.

● Monitor account performance metrics (transaction value, growth rate, churn risk) and prepare regular reports with insights and recommendations.

● Achieve and exceed monthly/quarterly revenue, merchant onboarding, and transaction volume targets.

● Stay updated on fintech trends, competitor activities, and regulatory changes to identify new business opportunities.

● Grew GTV from Zero to 10 million Naira plus in December 2025

● Grew GTV from 10 million Naira plus to 130 million Naira plus in January 2026

● Grew GTV from 130 million Naira plus to 540 million Naira plus in February 2026

● Grew GTV from 540 million Naira plus to 721 million Naira plus in March 2026

● Grew GTV from 721 million Naira plus to 1.3 billion Naira plus in April 2026 Lifestores Healthcare Remote & Benin City

Territory Sales Manager Key Account Manager (Mar 2024 – November 2025)

- Onboarded and supported clients via email, calls, and CRM tools

- Managed communications, team reporting, and digital records

- Conducted virtual trainings and optimized workflows with mapping tools

- Achieved 100%+ sales targets multiple times; led OGApharmacy PMP launch mPharma Healthcare Nigeria Ltd. Remote & Field

Key Account Associate (Mar 2022 – Aug 2023)

- Handled digital onboarding and client support processes

- Delivered reports using Excel, CRM, and performance tracking tools

- Achieved 105% of sales targets through structured virtual outreach Pharmacy Plus Ltd. Benin City

Senior Medical Representative Medical Representative (Jul 2018 – Mar 2022)

- Managed customer relationships and maintained CRM communication logs

- Achieved 128.6% of Q1 2021 and 117.6% of 2021 annual targets

- Supported 200% customer base growth through remote engagement Volunteering Experience

Finance/Data Team Lead House of Perfection Gospel Centre (Apr 2023 – Present)

- Maintained digital financial and membership records using cloud tools

- Oversaw secure data entry and reporting for leadership decisions

- Coordinated internal communications and process documentation

- Led digital transition and transformation of finance operations.

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