Senior Move Coordinator - Relocation & Logistics Expert

EUGENIA “JENNY” NATIONS-CRAIG

**** ******** ****, **********, ** 29615

864-***-**** ************@*****.***

Professional Summary Experienced Move Coordinator with over 30 years of customer-facing experience and a strong track record in managing complex logistics and relocations. Skilled at coordinating all aspects of residential, corporate, and commercial moves—including documentation, scheduling, and client communication. Known for delivering high-quality service, maintaining accurate records, and resolving issues efficiently to ensure a smooth customer experience.

Key Skills

• Relocation & Move Coordination

• Client Communication & Customer Support

• Scheduling & Logistics Management

• Documentation & Recordkeeping

• Issue Resolution & Claims Assistance

• Microsoft Office, AS400, Mover’s Suite, Quotes

to Go, Teams

• Cross-functional Collaboration

• Process Improvement

Certifications & Recognition

• Project Management for Administrators – 2014

• Platinum Certified Move Coordinator – 2020, 2023, 2025

• UniGroup Heart of Quality Award – 2020

Professional Experience

Move Coordinator – Corporate Accounts Hilldrup Companies – Greenville, SC—Feb 2023 – Present

• Serve as primary point of contact for corporate relocations across the U.S. and Canada.

• Coordinate all logistics, including packing, pickup, delivery, and third-party services.

• Manage documentation and ensure compliance with customs for cross-border moves.

• Communicate move details to clients and service teams, keeping all parties aligned.

• Collect and process payments; update move information in internal systems. B2B Move Coordinator – Workplace Solutions Hilldrup Companies – Greenville, SC—Nov 2021 – Feb 2023

• Oversaw scheduling and service setup for business-to-business moves and storage.

• Coordinated with internal teams and partners for timely product pickup and delivery.

• Monitored inventory and maintained accurate service documentation.

• Ensured smooth execution of short- and long-term storage relocations. Residential Move Coordinator (Private Clients) Hilldrup Companies – Greenville, SC—Mar 2016 – Nov 2021

• Managed all phases of the move process from inquiry to post-move support.

• Scheduled services, handled third-party coordination, and ensured customer satisfaction.

• Resolved service issues quickly and effectively to maintain client trust.

• Supported billing and documentation processes to confirm payment and order accuracy. Project Coordinator / Jr. Project Manager D&W Fine Pack – Contract—Feb 2014 – Dec 2015

• Collaborated with stakeholders to define project deliverables and schedules.

• Tracked progress, facilitated communication, and provided status updates.

• Ensured deadlines and objectives were met through structured planning and reporting. Education—Eastside High School – Greenville, SC—High School Diploma

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