Customer Service Pro with Sales Experience
Resume:
Icy Cobbs
Customer Service Representative
Houston, TX 77066 +1-346-***-**** **********@*****.*** Professional Summary
I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Work Experience
Inbound Sales Representative / Outbound Sales Representative Fusion BPO Services Houston, TX
May 2024 to Present
Made inbound and outbound calls to customers to sell, upgrade, or discontinue services. Order Processor
Advantage Resourcing / S4 Communications Houston, TX April 2023 to May 2024
1. Handled Corporate accounts by email for AT&T
2. I Was Moved To AT&T BMC Inbound Sales Campaign where I Took Billing And Customer Service Calls For Business Accounts
3. Upselling
4. New Activations
Customer Service Representative
iQor Houston, TX
April 2021 to August 2022
Work from home Agent. I was profound in collections and general billing. Customer Service Representative
Express Laundry Center Houston, TX
July 2017 to November 2019
• I moved up from Laundry Attendant to Customer service Representative in 6 months .
• i was in charge 0f multiple people per shift.
• i answered phones.
• processed orders for customers commercial and personal accounts,
• i prepared correspondences and fulfilled customer needs to ensure customer satisfaction. Customer Service Representative
Express Laundry Center Houston, TX
July 2017 to November 2019
• I moved up from Laundry Attendant to Customer service Representative in 6 months .
• I was in charge 0f multiple people per shift.
• I answered phones.
• processed orders for customers commercial and personal accounts,
• I prepared correspondences and fulfilled customer needs to ensure customer satisfaction. Sales Representative
Fusion BPO Services Houston, TX
inbound and outbound sales
Education
Liberal Arts & Sciences (Associate's degree)
Lone Star College System Houston, TX
2008 to 2011
High school diploma
Westfield High School Houston, TX
August 1996 to May 2000
Skills
Outbound calling Mobile applications Leadership Client onboarding Management Accounting Store management Computer literacy Handling customer inquiries Conflict management Research Analysis skills Ethernet Lead generation Administrative experience Microsoft Dynamics 365 Microsoft Excel Sales negotiation High-end sales Customer training Closing sales Team management Hands-on training Outdoor work 10 key typing Client relationship development Multitasking Salesforce Computer skills CRM system proficiency B2B Sales Cash handling Client interaction via phone calls Cold calling Call center experience Fact checking Marketing Google Sheets Computer operation Sales development management Mobile devices Active listening Customer relationship building Needs-based selling Hardware support QuickBooks Cleaning Product development Windows Google Workspace support Call center agent experience Appointment scheduling Technical Proficiency Customer support - Customer support experience (6–10 years) In-person customer service Email customer support Microsoft Office Quality performance measurement Sales team management Retail sales Employee relationship building Human resources Call center management Technical support representative experience Employee performance reporting Excel data analysis Word processing Training & development Managing customer accounts Phone communication Supervising experience Customer support experience within telecommunications industry Retail management Outbound sales Lead Tracking Sales Residential Cleaning Laundry Databases Phone customer support Outside sales Microsoft Teams Order processing Phone call management Convenience store experience Google Workspace Managing teams in a customer support role - Largest customer support team managed
(6-10 team members) Customer support experience within retail industry Customer service Sales management systems proficiency Spreadsheets Microsoft Outlook Teamwork Data verification SugarCRM Direct sales Software troubleshooting Accounting systems Sales coaching Presentation creation Communication skills Beverage sales Upselling Microsoft Powerpoint Team development Customer returns handling Phone etiquette Operations management Inventory control Phone inquiries Organizational skills Debits & credits Clerical experience Client email correspondence Data entry in Excel Sales presentations Account Management Customer Relationship Management Inventory management Improving customer support response time - Customer support response time improved (11-20%) Customer communication Customer support experience within hospitality industry Customer inquiry handling Attention to detail CRM Software Sales support Client services Customer issue escalation Salesforce Cloud Handling customer exchanges Multi-line phone systems Manufacturing company experience Microsoft Word Client relationship management Sales lead qualification
Certifications and Licenses
Driver's License
January 2000 to February 2029
Debt Collection Agency License
December 2025 to December 2027
Food Handler Certification
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