Operations Manager with Logistics & Customer Focus
Resume:
*************@*****.*** Springfield, *****
SUMMARY
Dedicated Office Manager with over three years of experience in lead generation and customer service. Demonstrated success in effectively managing moving operations, ensuring efficient logistics and customer satisfaction. Skilled in problem-solving, critical thinking, and team leadership, with a proven ability to train and manage staff. Achieved a 30% increase in customer retention through enhanced service strategies. Eager to leverage strong organizational abilities and excellent communication skills to contribute value to a dynamic team.
WORK EXPERIENCE
Owner/ Office Manager
Turn-Key Moving and Delivery LLC • Springfield
12/2019 – Present
Generated leads and solicited new customers to expand the client base. Provided accurate moving estimates and quotes based on comprehensive property assessments. Addressed customer inquiries and concerns while resolving complaints effectively. Recruited, hired, and trained moving crews to ensure high standards of service. Managed inventory of packing materials and moving equipment to optimize operations. Leveraged strong organizational and time management skills to plan and execute moves efficiently. PCT
MERCY SPRINGFIELD HOSPITAL • Springfield
03/2025 – Present
Provided patient care as a Patient Care Associate (PCT). Obtained vital signs and meticulously documented them into the electronic medical records system. Assisted with patient care needs including meals, bathing, toileting, ambulation, patient mobility, and transport.
Performed clerical support duties as needed to aid healthcare operations. Executed enteral feeding protocols for patients requiring nutritional support. Scheduler
MTM • St Louis
05/2017 – 06/2024
Coordinated and assigned transportation services to clients, ensuring timely service delivery. Scheduled pick-up and drop-off times, routes, and drivers to optimize efficiency. Confirmed appointments and addresses to guarantee accurate service. Collaborated with various departments within MTM such as customer service, billing, and operations to Bethany Johnson
enhance service delivery.
Maintained compliance with HIPAA privacy laws to protect patient information. Assistant Manager
Family Dollar • Springfield
06/2011 – 10/2016
Assisted with unloading merchandise from delivery trucks to maintain inventory flow. Maintained store appearance to ensure a pleasant shopping environment. Ensured proper staffing coverage to meet customer needs efficiently. Cultivated a professional and friendly atmosphere while providing excellent customer service. Protected and secured company assets, including store cash, to maintain financial integrity. Assumed certain management responsibilities in the absence of the store manager to ensure operational continuity.
EDUCATION
High School Diploma
MERS Goodwill Excel Center • Springfield
07/2024 – 03/2025
Associates - Behavioral Science (Psychology)
Ozark Technical Community College • Springfield, MO 06/2025 – Present
SKILLS
Detail Oriented Outstanding Leadership Critical Thinking Skills Active Listening Conflict Resolution Interpersonal Communication
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