Experienced Logistics and Billing Specialist
Resume:
Kevin J. Hairfield
Madison Heights, MI 48071
***********@*****.***
OBJECTIVE
A full-time position with a company where my skills and knowledge can be utilized within the company.
EMPLOYMENT HISTORY
New Oakland Family Cemters, Southfield, MI
05/2022 to Present Medical Billing Associate
Post consumer and insurance payments (both electronic and paper sources). Follow up on rejected, unpaid or incorrectly processed claims. Accurately post denial codes and communicate denials with relevant staff. Process secondary claim files (both electronic and paper claims). Analyze and process Explanation of Benefits. Verify insurance for copayments. Post copays to consumers accounts accurately to ensure proper payment to the medical staff. Enter consumer data into account with accuracy and attention to detail. Created Financial Agreements for consumers going into PHP or IOP programs and quoted the cost if any for entering the program.
Covius, Madison Heights, MI
07/2020 to 05/2022 Document Management Associate
Sort, track and report incoming mail, scanning numbers, and noting daily box counts. Update daily logs and reporting as required for tracking, billing and reconciliation. Complete data collection from physical mail into our system of record with high level of accuracy and specific focus on document validation, signature verification, and ability to identify and document any markings contained on the documents. Research and provide information for missing documents or escalation issues. Escalate issues constructively and proactively for resolution.
North American Bancard, Troy, MI
02/2019 to 05/2020 Terminal Engineer Tech
Technical Support Representative that is the first point-of-contact for customers experiencing software or hardware issues. Documenting troubleshooting calls to performing over-the-phone machine set up to provide training to customers. Take and make inbound and outbound calls to customers in a timely manner. Update customer terminal files and assist in download or upgrading customer’s terminals remotely. Assist with account transaction lookup and assistance with issues with wrong transaction amounts or refunds. Work with customers that have technical and network issues at their location and resolve connectivity with our terminals.
DormaKaba, Madison Heights, MI
09/2012 – 02/2019 Customer Service Tech
Phone and email support for corporate hotel chains. Support for the software that the front desk associates use for coding guest and staff keys. Troubleshooting hardware and software issues with hotel staff to get the site operational. Support basic network connectivity of our software and hardware to allow them to communicate to make keys needed for access. Create databases for hotel and multi-housing sites. Make design changes for sites that request update or upgrades to current databases.
PMV Technology, Madison Heights, MI
08/2008 - 09/2010 Desktop Support
On-site Desktop Support for 2 Campuses consisting of 110 users. 2 servers and 250 student computers. First year removed all old PC's and Monitors and replaced with refurbished desktop and monitors. Reimaged the desktops with the latest software and hardware updates and group policies. The next year assisted with a network upgrade of Cisco switches and routers as well as installing new racks for the servers, switches and routers.
PropertyInfo, Inc, Southfield, MI
09/2007 - 02/2008 Automation Coordinator
Hardware, Software installs and System setups, for 9 offices. Office setup and Internet connectivity. Support system automation for 9 offices. Rewired an old medical clinic for computers, router, and switch and VOIP phones and configured VOIP phones for use. We went through the company offices and brought all PC's up to Microsoft security standards and updated the Business Continuity Plan for the company offices.
Zipform, Clinton Township, MI
04/2004 - 09/2007 Help Desk Representative
Phone, Chat, and email support for nationwide real estate software for Realtors. Answer 60+ calls and at least 30 emails in a day. Researched how we could help our customers that were not to savvy on the computer, by finding remote software that did not have to be installed on the users’ home or office computer(s) and still be able to take control and help correct their issues, especially if it required working in the System Registry. Gave 3 proposed programs and management decided on the one they wanted to use.
MCI, Southfield, MI
10/2000 - 08/2003 Systems Analyst
Systems Support Admin for 7 sites in Michigan. Experience with ticket software for resolving system failures. Printer support troubleshoots, install and repair. Server support, limited to account activation, setup and access. Install company software and upgrade. Experience with Remote software, VPN software, Active Directory services, setting up accounts in the directory, migrating users and giving rights and access. Setup client systems with the latest company approved Operating System software. Mail migration and upgrade.
RGIS Inventory Specialist, Auburn Hills, MI
11/1994 - 10/2000 Systems Analyst
Integral desktop support for 300 HQ users. Received tickets for computer users’ computer problems and resolve them in a timely manner. Exchange admin, added clients to database, importing and exporting mailboxes. NT Domain Admin in a multi-server environment, reviewed logs for errors or illegal access and informed senior Analyst. Worked with the senior Analyst to resolve the issue. Maintained backup of all servers, and performed restores upon request. Added printers and reset printer services. Set up clients on the Domain, set up Home Directories, Global groups, permissions and rights. Integral member of numerous software/hardware rollouts and upgrades. Ran Ethernet and Telcom wiring for 6 years. Upgraded drops or added new drops to existing office space.
Independent Newspapers Inc., Royal Oak, MI
01/1988 - 11/1994 District Manager
Driver for the district in Oakland county, distributed newspapers to carriers, retailers and news boxes. Resolved customer complaints in a timely and professional manner. Managed the bookkeeping of all carriers and retailer accounts.
U.S. Army, Fort Riley, KS
05/1985 - 08/1987 Tactical Communications systems operator
In charge of maintenance of Mobile assault bridge radios as well as HDQ radio equipment on other Army vehicles. Took generator mechanic classes to get certified, and certified in a 25 to 44 passenger bus. Received a letter of accommodation from a battalion General for repairing a division tank radio during REFORGER in Germany.
EDUCATION
Diploma
Major: College prep
Ferndale, MI
None
Major: Electronics
National Institute of Technology, MI
None
Major: Business Accounting
Oakland Community College, MI
Associates Degree
Major: Computer Network Systems
ITT Tech, MI
CERTIFICATES AND LICENSES
A+ Certified (COMP001000079267), New Horizons, MI
SKILLS AND ABILITIES
Various technical courses provided by the companies I have worked for, as well as reading material that I have bought. I also have knowledge in printer repair (HP, Lexmark) through vendor website and expert in Desktop support, with software and hardware installation along with extensive troubleshooting skills. Very good knowledge in VPN and Connectivity software as well.
HONORS AND ACTIVITIES
Boy Scout Leader for my son's Pack for 2 years.
Highest Grade Honors at ITT.
Perfect attendance at ITT.
NOTES / OTHER INFORMATION
Took A+, Network+ and Security+ certification courses at New Horizons and have acquired my A+ Certification. I have also worked with customers for 15 years and have exceptional customer service support experience. I also am a fast learner and always enthusiastic to learn more and better myself. I am always willing to lend a hand others with the experience I have obtained in recent years.
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