Versatile Administrative Professional with Customer Focus

SCHRONEY CLARK

Elkland, PA +1-570-***-**** *****************@*****.***

Work Experience

Admissions Coordinator

Mt Laurel Recovery center Westfield, PA

March 2025 to Present

• Assisted with the admissions process by reviewing and evaluating applications, ensuring all required documents were submitted

• Maintained accurate records of applicant data, including contact information, test scores, and application status

• Managed a high volume of incoming calls and emails from applicants, addressing their concerns in a timely manner Project Coordinator

Essintial Enterprise Solutions Mechanicsburg, PA April 2016 to December 2024

1. Managed cases assigned to technicians to meet the Customer's Service Level Agreement 2. Create new cases upon customers request using Salesforce. 3. Navigate and open calls on external customer systems. 4. Assist with the planning, organization, and management of the day to day projects. 5. Manage customer email queue

6. Navigate open calls on internal system.

Tax Preparer

Liberty Tax Service Harrisburg, PA

January 2017 to May 2017

Responsible for preparing individuals tax returns for Federal State and Local taxes. Customer Service Representative

Keystone Tioga, PA

June 2015 to December 2016

Answering incoming telephone calls from potential customers discussing services and pricing. Provider Enrollment Specialist

Anthem Harrisburg, PA

March 2014 to June 2015

Responsible for reviewing applications from providers requesting to join specific medical plans as in network providers making sure all tax id numbers were current and that there were no flagged providers enrolled. Dispatcher/Customer Service

American Taxi Harrisburg, PA

April 2008 to January 2014

Responsible for answering all incoming calls from individuals requesting to be picked up as well as logging those calls into the computer system and dispatching to drivers. I was also in charge of completing all weekly schedules for dispatchers and drivers as well as completing weekly payroll to be processed as well as monitoring all drivers through our their shifts making sure all drivers were on time for all trips pre scheduled and completed successfully. Customer Service Representative/Claims Processor

Highmark Blue Cross Blue Shield Camp Hill, PA

December 1995 to March 2008

responsible for medical claims billing and coding as well as processing medical claims, until I transferred into the Customer Service department in which I was responsible for answer incoming calls as well as completing out going calls when necessary pertaining to the processing of claims that may have been rejected due to benefits or eligibility. Customer Service Manifest Clerk

Overnight Transportation Carlisle, PA

November 1992 to July 1994

I wâ responsible for completing all data entry into the system once I collected all manifests from inside the warehouse every 2 hours Also provided customer service inbound and outbuhnd calls . Education

Business (Diploma)

Central Dauphin East Highschool Harrisburg, PA

September 1984 to May 1989

Skills

CRM software Microsoft Excel EMR Systems Clerical experience Teamwork Dispatch software communication HIPAA Phone etiquette Windows Microsoft Word ServiceNow Project Coordination Clerical Experience Microsoft Outlook Multitasking Time management Front desk Leadership Project coordination Medical coding Salesforce Computer skills Appointment scheduling Order management system Customer support Attention to detail Interpersonal skills Office management Insurance Verification EMR systems Quality assurance English Organizational skills Dispatching

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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