Multifaceted Administrative & Patient Services Professional

Mindy Mae Janke

Bay City, MI 989-***-**** ****.**************@*****.***

PROFESSIONAL SUMMARY

Highly accomplished administrative professional, dental office coordinator, licensed cosmetologist, and client experience specialist with 10+ years of proven success in healthcare administration, patient communication, insurance verification, treatment coordination, office workflow management, premium customer service, and retail sales.

PROFESSIONAL EXPERIENCE

Dental Receptionist Front & Back Office Coordinator Bay City Dental Bay City, MI 2014–2019

• Coordinated patient scheduling, hygiene recalls, treatment follow-ups, and provider calendar optimization

• Verified insurance eligibility, deductibles, co-insurance, and treatment percentages

• Entered CDT procedure codes, submitted insurance claims, and collected payments

• Maintained Eaglesoft reminders, treatment notes, and recall systems

• Ordered inventory and resolved software and insurance issues independently Licensed Cosmetologist Hair Stylist

JCPenney Salon Bay City, MI 2010–2015

Specialized in color, cutting, styling, consultations, and long-term client retention. Sales Associate

Victoria’s Secret Bay City, MI 2002–2004

Built strong retail sales experience through customer service, product recommendations, merchandising, and creating a high-touch shopping experience.

Nursery Teacher

YMCA of Bay City Bay City, MI 2004–2006

Provided nurturing childcare, age-appropriate activities, and emotional support for infants and toddlers. EDUCATION & CERTIFICATIONS

Associate’s Degree, General Studies - Delta College State Board Certificate in Cosmetology - Bayshire Academy of Beauty Craft Licensed Cosmetologist CPR First Aid Certified Medical Assistant

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