Dedicated Customer Service Specialist with 4+ Years Experience

ABIGAEL LLANOS

Customer Service Representative

Cebu, Philippines +639********* *************@*****.*** linkedin.com/in/abigael-llanos-4005b7410

PROFESSIONAL SUMMARY

Results-driven Customer Service Representative with over 4 years and 9 months of experience in customer support, client communication, problem resolution, and administrative assistance. Proven track record of delivering excellent customer experiences, handling high-volume inquiries efficiently, and maintaining strong client relationships across diverse industries. Highly adaptable professional with strong communication and interpersonal skills, experienced in handling customer concerns, managing administrative tasks, and supporting daily operations in fast-paced remote and on-site environments. WORK EXPERIENCE

Customer Service Representative

Teleperformance August 2021 – May 2026

● Assisted customers with account sign-ups, subscription management, billing inquiries, and payment concerns for an online streaming service.

● Provided troubleshooting support for streaming and device-related issues, ensuring quick and effective resolutions.

● Delivered professional customer service by handling inquiries efficiently and maintaining high customer satisfaction.

EDUCATION

Bachelor's in Secondary Education Major in English Talisay City College Graduated: 2026

SKILLS

● Customer service, client communication, billing and account management, troubleshooting, problem-solving, and delivering high customer satisfaction in fast-paced environments.

● Strong communication and interpersonal skills, with the ability to work under pressure, multitask efficiently, adapt quickly, and provide reliable administrative and customer support.

● Experienced in handling customer inquiries, resolving billing and technical issues, and providing professional support while ensuring customer satisfaction.

● Skilled in communication, empathy, multitasking, and problem-solving, with the ability to adapt and perform efficiently in fast-paced environments. REFERENCES

Elhyza Marie Krystle Rapada, Operations Supervisor, Teleperformance Inc. Phone: +63-928-***-**** Email: *********@*****.***

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