Educator and Customer Success Professional

Kendall Marshall

Charleston, SC • 610-***-**** • **********@*****.***

SKILLS

• Customer Service • Classroom Management • Leadership • CPR Certified • Communication • Multitasking • Problem-Solving • Organization • Food Safety • Team Collaboration • Conflict Resolution • Time Management • Active Listening • Adaptability • Customer Relations • Attention to Detail • Microsoft Office • Scheduling • Phone & Email Support • Cash Handling • Administrative Support

PROFESSIONAL EXPERIENCE

Ashley Hall — Associate Teacher / After-School Supervisor August 2025 – Present

●Built strong relationships with students and families, fostering a positive and supportive learning environment

●Supported daily classroom operations across multiple age groups in a fast-paced setting

●Assisted in planning and implementing engaging educational activities

●Maintained organized, safe, and structured classroom environments

●Communicated effectively with parents and staff regarding student progress and needs

Pillar to Post - Operations Manager / Customer Service January 2024 - Present

●Managed daily operations, staff scheduling, customer service, problem-solving, and team support while ensuring efficient business operations and delivering positive customer experiences through strong communication and organizational skills.

Addlestone Hebrew Academy — Head Teacher / Teaching Assistant (Summer Internship)

April 2024 – August 2025

●Led a classroom of 25 students (grades 2–4), developing and implementing daily lesson plans

●Adapted instruction to support diverse learning needs, including students with special needs

●Assisted across multiple age groups (EC3–1st grade), supporting individualized and group learning

●Promoted a positive classroom environment through behavior management and engagement strategies

●Collaborated with staff to plan weekly themes, activities, and events

Juanita Greenberg’s — Server / Bartender / Manager

September 2021 – April 2024

●Delivered high-quality customer service in a fast-paced, high-volume environment

●Trained staff and assisted with scheduling and daily operations

●Managed multiple priorities efficiently while maintaining accuracy and service standards

●Increased sales through product knowledge and upselling techniques

The Chatterbox — Server / Assistant Manager

June 2018 – August 2021

●Provided excellent guest service and maintained strong customer relationships

●Assisted in staff scheduling and daily operations

●Prepared specialty coffee beverages and managed high-volume service periods

EDUCATION

University of Arizona Global Campus

B.A. in Early Childhood Education Leadership (In Progress)

Villa Maria Academy High School

High School Diploma

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