Direct Support Professional and Warehouse Operator Resume
Resume:
Robert Palacio
El Paso, TX *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Direct Support Professional (DSP) 2
Texas Health and Human Services Commission-El Paso, TX June 2022 to February 2023
• Performing housekeeping
• Transporting clients to and from appointments and social events
• Answering high volume calls
• Scheduling appointments
• Running errands
• Help with bathing, dressing, and hygiene
• Reminding the client to take their medication on time
• Help with feeding and other everyday tasks
• Maintained accurate medical records by documenting patient information, test results, and treatment plans in electronic health record systems
• Educated patients on medication instructions, post-operative care guidelines, and general health maintenance practices
• Ensured compliance with HIPAA regulations through proper handling of confidential patient information
• Demonstrated proficiency in using electronic health record (EHR) systems such as Epic or Cerner to retrieve patient information, update records, and communicate with other healthcare professionals
• Trained new medical assistants on clinic policies, procedures, and best practices for delivering high- quality patient care
Forklift Operator
Woodbridge Holdings-El Paso, TX
September 2020 to June 2022
• Operated forklift to safely and efficiently move materials, products, and equipment
• Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
• Performed routine maintenance on forklifts, including inspections and minor repairs
• Maintained accurate inventory records by properly documenting incoming and outgoing shipments
• Collaborated with warehouse team to organize storage areas for optimal efficiency
• Adhered to safety protocols at all times to prevent accidents or injuries in the workplace
• Utilized handheld scanners or computer systems to track inventory movement within the warehouse
• Assisted in the packaging and labeling of products for shipment or storage
• Followed company procedures when handling hazardous materials or fragile items
• Efficiently stacked and arranged pallets or containers in a stable manner to maximize storage space
• Maintained a high level of accuracy when recording inventory movements using computerized systems or paper-based logs
• Operated forklift equipment in compliance with OSHA regulations and company safety policies Production Technician II
Wallner Expac-El Paso, TX
May 2014 to September 2020
• Maintained a clean and organized warehouse environment, implementing regular safety inspections and addressing any potential hazards
• Oversaw the receiving and inspection of incoming shipments, verifying accuracy against purchase orders
• Managed outbound shipping operations, coordinating with carriers to ensure timely delivery of customer orders
• Implemented a cross-training program for warehouse staff, enabling them to perform multiple tasks efficiently during peak periods or staff shortages
• Performed routine maintenance tasks on machinery and equipment, ensuring optimal functionality
• Conducted regular inspections to identify potential issues and proactively address them before they caused major breakdowns or disruptions
• Executed repairs and replacements of faulty components, minimizing downtime and maximizing productivity
• Maintained accurate records of maintenance activities, including completed tasks, parts used, and any additional observations or recommendations
• Collaborated with other team members to troubleshoot complex problems and develop effective solutions
• Followed established safety protocols while working with hazardous materials or operating heavy machinery
• Assisted in the development and implementation of preventive maintenance schedules to minimize unexpected breakdowns
Material Handler
Dal-Tile-El Paso, TX
November 2011 to October 2014
• Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control
• Operated forklifts and other material handling equipment to safely transport materials throughout the warehouse
• Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies
• Collaborated with purchasing department to ensure timely delivery of materials needed for production
• Organized storage areas to optimize space utilization and facilitate easy retrieval of materials
• Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler
• Worked closely with production team to provide them with necessary materials in a timely manner
• Closely monitored supply levels, initiating reordering processes as needed to prevent stockouts
• Mentored junior material handlers on best practices for efficient workflow execution Caregiver/Personal Assistant
El Paso Hospic-El Paso, TX
June 2008 to May 2012
Preparing meals
• Performing housekeeping
• Transporting client to and from appointments and social events -Running errands
• Help with bathing, dressing, and hygiene
• Reminding the client to take their medication on time
• Help with feeding and other everyday tasks
Supervisor, Warehouse Operations
Randstad Sourceright-El Paso, TX
June 2008 to November 2011
• Trained new hires on proper equipment operation and safety procedures
• Collaborated with cross-functional teams to ensure timely delivery of products to customers
• Maintained accurate records of inventory levels, ensuring optimal stock levels at all times
• Liaised with suppliers to coordinate deliveries and resolve any issues or delays
• Conducted regular audits to identify areas for improvement and implement corrective actions
• Scheduled shifts and assigned tasks based on workload priorities and employee skills
• Demonstrated strong leadership skills by motivating the team to achieve performance targets consistently
• Monitored employee performance, providing feedback and coaching as necessary for continuous improvement
• Mentored team members on best practices in warehouse operations, fostering professional growth and development
• Closely monitored product expiration dates and implemented FIFO (First In First Out) system to minimize waste
• Coordinated with transportation providers to ensure timely delivery of goods while minimizing costs
• Maintained compliance with regulatory requirements such as OSHA guidelines and hazardous materials handling protocols
Education
Diploma
Andress High School-El Paso, TX
August 2004 to June 2008
Trade school
Skills
• Patient Care
• Microsoft Excel
• Clear verbal communication
• Medical office experience
• Customer support
• Data entry
• SAP
• Supervising experience
• Medical terminology
• Technical Proficiency
• Typing
• Leadership
• Microsoft Word
• Math
• Bilingual
• Empathy
• Computer literacy
• Personal assistant experience
• Time management
• Technical support
• Behavioral health
• Computer skills
• Ethernet
• Machine learning
• Communication skills
• Microsoft Outlook
• Hospital Experience
• Outpatient
• HRIS
Languages
• English
• Spanish
• Bilingual
Certifications and Licenses
Driver's License
OSHA 10
First Aid Certification
CPR Certification
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