CSR
Resume:
Patricia Freeman
Baton Rouge, LA *****
*****************@*****.***
Professional Summary
Focused professional with 5+ years of experience and a proven knowledge of customer service, data entry, and vendor and customer communications. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.
Skills
Handling special accounts
Retention service rep
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Work History
May 2017 - February 2021
Startek USA - Remotely
Customer Service Representative
Answered constant flow of customer calls with minimal wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
February 2013 - January 2017
William Communication Solutions - Houston, TX
Customer Support Specialist
I worked on special accounts, such as Shell, Chevron and Texaco,
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Maintained and managed customer files and databases.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
July 2010 - February 2013
AT&T - Lafayette, LA
CSR
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, and obtain details of complaints,
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
January 2013
LSU-E Eunice, LA
Completed coursework towards Business Computer Information Science
Certifications
Computer office specialist
Personal Information
Title: Customer Service Representative
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