Field Technician - IT Infrastructure & Support

SAMUEL B. TRAWON JR.

Riyadh, Saudi Arabia +966********* **********@*****.***

Profile Summary

IT Technical Support professional with expertise in installing and maintaining of IT system. I am skilled in deploying IT infrastructure and optimizing system performance for maximum uptime and reliability. Skills

• IT Infrastructure Optimization

• IT System Installation

• Windows Operating System Installation

• Server & RAID Array Installation

• Domain, Active Directory installation and manage

• System Monitoring

• Remote IT Support

• Technical Reporting

• Ip Addressing

• Networking Cisco Router and Switch Configuration

• Network diagnostics

• Wireless backhauls and Access Point optimization

• Gate Control System Maintenance

• Hardware and Software Troubleshooting

• RF C-band Enhancement

• Two-way Radio UHF-VHF Enhancement

• TCP/IP, DNS, DHCP

• Asset Management

• Client Relationship management

• Decision Making

Experience

System Technical Support 12/2024 to Present- Riyadh Azm Technology Company/Assign Project Development Authorities Support Center or Dasc

• Manage windows server 2022 domain and active directory, add computers, users and set up GPO

• Manage network attached storage NAS to control user access the file share folder.

• Manage manageEngine endpoint server for software deployment and secure devices

• Manage and create email of exchange server deem control panel and set up to the user with outlook classic.

• Familiar and maintenance fortigate firewall, cisco 9800-l wlc and metras vpn

• Provide Support and resolved with daem ticketing system to all users for operating system, hardware, software, network wifi and lan, ip phone with cum server, outlook mail, printers, desktop, laptops, cisco webex pro, meeting room device and IT related issue.

IT Specialist 02/2024 to 12/2024

EnjazCo Trading and Contracting Co. Tabuk, Saudi Arabia

• Organized IT systems diagnosed and resolved computers, hardware, software, printers and network issues.

• Led the contractor’s installation and programing of Pwas system, and on-time project delivery.

• Organized and configure biometric face recognitions for attendance, barcode printer and rfid devices. Maintenance Officer 08/2023 to 02/2024

Alfaris Industrial Group Khamis mushayt, Saudi Arabia

• Maintenance and troubleshot automation systems for industrial tissue machines, including electric motors, electrical controls with VFDs and servo drives, PLC parameters adjustment, sensors, pneumatic valves, cylinders, air compressor, conveyor and belt.

Isr Mission System Technician 01/2019 to 12/2022

Gdc Middle East/Raytheon Rsaf project Riyadh, Saudi Arabia

• Maintained, diagnosed and resolved ISR mission systems for King Air aircraft 350 aircraft and ground stations.

• Programmed turret unit sensors, EO/IR systems, and avionics electronics for King Air 350 aircraft.

• Maintained, Enhanced, diagnose and resolved servers, hardware, RAID arrays, software, LAN switches, and backup systems.

• Programmed and maintained C-band RF TX/RX data link systems, ensuring communication reliability for mission operations.

• Troubleshot and fixed UHF-VHF radios and GPS systems, boosting communication efficiency.

• Enhanced electrical and MTS Perkins generator and APC smart ups.

• Conduct free flight of mission system is fully operational before take-off. Isr Mission System Specialist 06/2015 to 12/2018

Alsalam Aerospace Industries/Raytheon Rsaf project Riyadh, Saudi Arabia

• Maintained, diagnosed and resolved ISR mission systems for King Air aircraft 350 aircraft and ground stations.

• Programmed turret unit sensors, EO/IR systems, and avionics electronics for King Air 350 aircraft.

• Maintained, Enhanced, diagnose and resolved servers, hardware, RAID arrays, software, LAN switches, and backup systems.

• Programmed and maintained C-band RF TX/RX data link systems, ensuring communication reliability for mission operations.

• Troubleshot and fixed UHF-VHF radios and GPS systems, boosting communication efficiency.

• Enhanced electrical and MTS Perkins generator and APC smart ups.

• Conduct free flight of mission system is fully operational before take-off. Electronics Technician 01/2012 to 05/2015

Commea Group of Communications/Raytheon Rsaf project/Moda Project Riyadh, Saudi Arabia

• Maintained, diagnosed and resolved ISR mission systems for King Air aircraft 350 aircraft and ground stations.

• Programmed turret unit sensors, EO/IR systems, and avionics electronics for King Air 350 aircraft.

• Maintained, Enhanced, diagnose and resolved servers, hardware, RAID arrays, software, LAN switches, and backup systems.

• Programmed and maintained C-band RF TX/RX data link systems, ensuring communication reliability for mission operations.

• Troubleshot and fixed UHF-VHF radios and GPS systems, boosting communication efficiency.

• Enhanced electrical and MTS Perkins generator and APC smart ups.

• Conduct free flight of mission system is fully operational before take-off.

• Led the contractor of IP CCTV installation, configurations and managing fiber optic and LAN cable terminations.

• Install, configure and organize IT system, server, network for IP CCTV security. Network Technician 12/2009 to 05/2011

Pasig City Hall/ C3 system Pasig City, Philippines

• Manage windows server 2003 domain and active directory, add computers and users.

• Configured long-range Wireless network backhaul and access points, for IP CCTV connectivity.

• Maintained, enhanced, diagnose and resolved IP CCTV cameras, VMware, RAID arrays, software, hardware, LAN and improving system stability.

• Resolved network issues (TCP/IP, DNS, DHCP) using diagnostic tools. Field Technician 12/2007 to 02/2010

Micrologic System Inc. Ortigas Pasig City, Philippines

• Set up and Assemble G-Pass systems, water telemetry, and tollway systems.

• Configure wireless network backhaul and access points for tollway systems, improving connectivity reliability.

• Installed, maintained, and troubleshot IT infrastructure, including servers, RAID arrays, gate control systems, and water telemetry components, improving system accuracy. Education

Diploma: Computer Electronics Technology

Samson College of Science and Technology Quezon City, Philippines Saudi Council Member

Training and Certification

• Cisco Certified Network Associate (CCNA 200-301, CSCO13688315)

• CompTIA Security+ and CompTIA CySA+

• Microsoft Azure Administrator

• RCHSA 8.2 Administration ce

• Basic Linux Redhat System Administration (CentOS 7)

• C4ISR Mission System Equipment Maintenance (Raytheon)

• Basic Oracle 9i (Meralco Foundation)

• CCNA V4

• Constructions Supervisor training Neom Line

Appreciation letter

• Alsalam Aerospace Industries

• Raytheon King Air 350 Program

• RSAF King Air 350 Program

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