Inside Sales & Remote Customer Service Specialist

BREONNA DANIEL

INSIDE SALES SPECIALIST & REMOTE CUSTOMER SERVICE

Profile

Inside Sales and Customer Service Specialist with 5+ years of experience managing inbound and outbound calls in fast-paced remote environments.

Skilled at engaging prospects, presenting solutions, and closing deals while consistently delivering high-quality customer experiences.

Proven ability to build rapport quickly, resolve inquiries, and strengthen client relationships to drive conversions and retention.

Healthcare industry experience, including working with UnitedHealthcare,

SKILLS

Attention to detail

Outbound & Inbound sales calls

Lead Generation & Prospecting

Problem solving

Closing Techniques

Remote Communication Tools

CRM Proficiency

Remote Productivity & Self managements

MULTITASKING

EDUCATION

West Georgia Tech College 2011

GED

Professional Experience

REALTY GEN (Inside sales agent)

3/2025-1/2026

Conducted needs assessments to understand customer goals and recommend the best solutions

Built rapport quickly with customers to increase trust, engagement, conversions rates.

Processed orders, updated customer accounts and ensured accurate documentation in CRM systems

411 Locals (Sales agent)

2/2025- 3/2025

Managed inbound and outbound sales calls to engage prospects, present product offerings, and close deals.

Built rapport quickly with customers to increase trust, engagement and conversions rates.

Telecom (Inside sales agent)

3/2024- 1/2025

Contacted inbound and outbound leads to qualify prospects and schedule appointments for senior sales reps

Coordinated calendars, confirmed appointments, and reduced no- show rates through consistent follow-up and reminders

Achieved 110-140% of monthly sales quotas through strategic outreach and consultative selling

Maintained a consistent pipeline by following up with prospects, nurturing relationships, and overcoming objections

Axion (Remote Appointment Specialist)

11/2023-3/2024

Answer customer inquiries and provide information about services or products

Make outbound calls to confirm, reschedule, or set new appointments

Follow scripts or guidelines while still sounding natural and helpful

Answer questions about services, pricing, or policies

Resolve basic issues or escalate complex concerns to the right team

Document call details, customer preferences, and appointment outcomes

Update CRM systems like Salesforce, Hubspot, Zendesk, Five9

Hit daily/weekly goals such as call volume, appointment conversions, or response times

Dominos (Assistant Manager)

2/2020-11/2023

Oversee shift activities, maintain cleanliness, and ensure the store meets Domino’s operational standards.

Manage 3-15 employees per shift, motivate the team, assign tasks, and ensure everyone follows procedures.

Handle complaints, ensure satisfaction, and model excellent service for the team.

Ensure pizzas and other products meet Dominos quality, safety, and consistency standards.

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