Customer Service Specialist with Hospitality Focus

YULI MARCELA ARCINIEGAS LÓPEZ

Phone: 786-***-**** Email: *******************@*****.***

Customer Service Associate

Professional Profile

Customer-focused professional with experience in retail, hospitality, and fast-paced environments in the

United States. Skilled in providing excellent service, assisting customers, handling multiple tasks

efficiently, and maintaining a positive attitude. Quick learner with strong communication skills and

commitment to customer satisfaction.

Key Skills

• Customer service and client support

• Problem-solving and conflict resolution

• Teamwork and communication

• Organization and multitasking

• Adaptability in fast-paced environments

Work Experience

Victoria’s Secret – Orlando, FL

Sales Associate (Oct 2025 – Jan 2026)

• Assisted customers with product selection and purchases

• Maintained store organization and presentation

• Delivered friendly and efficient customer service

Macy’s (Fulfillment) – Aventura, FL

(Oct 2023 – Jan 2025)

• Prepared and processed online orders accurately

• Supported customer service requests and order issues

• Maintained organized inventory

Gaby by Call Me Gaby – Aventura, FL

Busser (Jul 2024 – Jan 2025)

• Supported table service ensuring positive guest experience

• Assisted team in high-volume environment

La Cabrera Steakhouse – Sunny Isles, FL

Busser (Jul 2023 – Dec 2023)

• Delivered efficient table support and customer attention

• Maintained cleanliness and service standards

Katsuya – South Beach, FL

Busser (Dec 2022 – Jul 2023)

• Provided support in high-end dining environment

• Ensured fast and organized service

Education

Law Degree – Corporación Universitaria del Meta (2022)

Financial Administration & Audit Technologist – Instituto Politécnico Agroindustrial (2010)

Languages

Spanish: Native

English: Intermediate (Level 4/6)

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