Customer-Focused Administrative & Tech Support Specialist
Resume:
Janice Mendez
Kissimmee, FL *****
********@*****.***
SKILLS
Critical thinking
Effective communication
Ability to work well under
pressure
Administrative & Reception
Skills
Clinical Support & Data
Management
Technical & Problem-Solving
Abilities
EDUCATION
WORK EXPERIENCE
SUBSTITUTE TEACHER AT KELLY EDUCATION
Following lesson plans left by the regular teacher to keep students on track with their work.
Maintaining order and managing the classroom so
students stay focused and respectful.
Taking attendance and ensuring students are safe
and accounted for.
Adapting quickly to different classrooms, grade
levels, and subjects.
Communicating with staff about how the day went
and noting any important incidents or student
progress.
TECH SUPPORT/CUSTOMER SERVICE SPECIALIST AT
HULU
THOMAS J CORCORAN
HIGHSCHOOL
REFERENCES
Rachel DeJesus
Caring Hands and Hearts, CEO
************@*****.***
Cassandra Oliver
Florida Southwestern College
Professor
SUMMARY
With 11 years in customer service, I see it as more than just a job—it's about building relationships. I strive to offer detailed support and ensure patients or customers feel understood, comfortable, and cared for. Over time, some have even come to feel like family, which, to me, is the true heart of customer service.
Handled troubleshooting for clients’ streaming service apps across various devices (PCs, laptops, TVs, and mobile phones), and assisted with account management including payments, billing updates, and plan changes.
Tasks included taking inbound calls from members for PCP changes, provider locations and benefits. CUSTOMER SERVICE BILLING REPRESENTATIVE AT
RESULTS FOR HUMANA
DENTAL PATIENT CARE TECHNICAL ASSISTANT AT
CENTRAL FLORIDA HEALTHCARE
Performed front desk duties including patient check-ins and check-outs, insurance verification, appointment scheduling, and chart creation. MEDICAL TRANSPORTATION DRIVER AT SECU
Transportation
DCF 45-Hour Child Care Certification
– Completed state-mandated training and exams in child development, health, safety, and program management. First Aid Certified
– Trained to provide immediate care and emergency response for injuries and medical situations. CPR Certified
– Qualified to perform cardiopulmonary resuscitation on infants, children, and adults in emergency situations. CERTIFICATIONS
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