Remote Client Service Associate / Virtual Call Center Agent

Harolyn Rock

South Ozone Park, NY *****

917-***-**** ***********@*****.***

Professional Summary

Customer-focused professional with strong experience in service, outreach, and client relations. Skilled at handling diverse needs, ensuring safety and comfort, and delivering exceptional hospitality in fast-paced environments. Known for empathy, problem-solving, and the ability to remain calm under pressure.

Core Skills

• Customer Service & Hospitality

• Safety & Passenger Support

• Conflict Resolution

• Communication & Interpersonal Skills

• Time Management

• Multicultural Sensitivity

Experience

Regional Field Organizer CADC LLC – New York, NY Sept 2022 – Dec 2022

• Coordinated and motivated diverse teams, ensuring clear communication and alignment with goals.

• Maintained accurate records while engaging with individuals from various backgrounds. Community Outreach Representative Governor Andrew Cuomo Campaign – New York, NY June 2018 – Sept 2018

• Engaged with 100+ community members daily to answer questions and resolve concerns.

• Built strong relationships to enhance public engagement. Direct Support Professional Lifespire Inc. – New York, NY May 2016 – Feb 2018

• Assisted individuals with developmental disabilities, ensuring comfort, safety, and dignity.

• Adapted quickly to challenging situations while maintaining professionalism. Receptionist Vital Transit Inc. – Queens, NY

May 2014 – Feb 2015

• Served as first point of contact, managing inquiries and scheduling with professionalism.

• Delivered prompt, friendly service to clients and staff. Education

Nassau Community College – Business Studies

Humanities & Arts Magnet High School – High School Diploma Certifications

• CompTIA A+ Certification (Expected Jan 2025)

• Valid Driver’s License

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