Multifaceted Technician and Support Professional

Adolphus Glay

Indianapolis, IN *****

Education

High School Diploma Issued in 2010

Henri Wilmot Dennis United

Methodist School Monrovia

Liberia

College

ITT Tech, Technical College May 2015 - June 2016

Computer Networking And System Administration

Lexington KY

Work Experience

Packaging Technician November 2023 - April 2025

FedEx, Indianapolis, IN

• Prepared, packed, and labeled parcels for shipment in compliance with company standards and safety protocols

• Maintained high accuracy and productivity rates while meeting daily order fulfillment targets

• Inspected packages to ensure proper sealing and secure transport of materials Caregiver August 2019 - September 2023

Cypress community service

• Assisted individuals with daily living activities including grooming, bathing, dressing, and meal preparation

• Monitored and documented health conditions, ensuring safety and comfort for clients

• Provided companionship and emotional support to improve quality of life Warehouse Worker January 2016 - July 2019

Amazon Fulfillment Center

• Picked, packed, and shipped customer orders using handheld scanners and automated systems

• Maintained a clean and organized work area to ensure safety and efficiency

• Assisted with inbound and outbound freight handling, including sorting and inventory stocking

• Met performance metrics in speed, accuracy, and quality in a high-volume environment Klausing Group March 2015 - November 2016

General landscaping, yard and property maintenance

• Performed general landscaping, lawn care, and property upkeep for residential and commercial clients

• Operated power tools and machinery safely to complete seasonal and routine maintenance tasks

• Ensured high standards of curb appeal and client satisfaction Customer Service/Computer Repair & Troubleshooting October 2012 - January 2014 EMMAN CAFÉ

• Provided technical support for customers with computer hardware and software issues

• Diagnosed and resolved technical problems in a timely and professional manner

• Delivered customer service through in-person support and basic IT troubleshooting

(ADI) Position Field Agent May 2011 - December 2011 African Development Initiative

• Conducted field surveys and community outreach programs to gather data for development projects

• Collaborated with local stakeholders to promote health, education, and infrastructure initiatives

• Reported findings to program managers to inform policy and aid distribution strategies Skills

• Warehouse Experience• Communication Skills• Time management

• Shipping & Receiving • Forklift Driver• Load & Unload• Customer Service, Hospitality

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