Virtual Data Entry Specialist Resume Title

JOAN M. MC GRATH, Administrative Assistant

Lockport, 60441, 708-***-****, *************@*****.***, LinkedIn SUMMARY Detail-oriented Administrative Assistant with over 25 years of experience in various administrative roles. Proficient in data entry, managing schedules, and coordinating events. Successfully facilitated open enrollment events and prepared detailed financial reports. Known for exceptional organizational skills and a strong ability to support executives with their administrative needs. Ready to bring expertise in streamlining processes and enhancing productivity in a remote work environment.

WORK EXPERIENCE

CUSTOMER SERVICE-FRAUD SPECIALIST – CONTRACT

EMPLOYEE

STATE OF ILLINOIS DEPARTMENT OF EMPLOYMENT SECURITY 03/2020 – 05/2022 Lockport

Evaluated and addressed client Unemployment Insurance service needs. Facilitated the processing of unemployment insurance claims, including interstate, military, and federal trade readjustment claims; conducted benefit rights interviews, provided orientation, and clarified eligibility factors. Resolved minor benefit claim issues through careful adjudication. Processed and extracted data utilizing automated data systems efficiently. Established and maintained comprehensive activity reports for tracking purposes.

Performed data entry and escalated fraud claims after reviewing documentation to identify fraudulent documents.

Assisted claimants over the phone with the new State of Illinois OTKA security system.

Guided claimants in linking their unemployment accounts to I login security. FINANCIAL SERVICES ASSOCIATE FOR MIDWEST

REGION

SEGAL GROUP

05/2018 – 06/2019 Chicago, Illinois

Scrutinized detailed billing reports, completed, and mailed invoices to clients.

Created new projects within the billing system, ensuring accurate tracking. Fulfilled requests from consultants regarding billing information for their clients.

Followed up with clients to manage and recover delinquent payments. PROJECT COORDINATOR FOR NATIONAL

COMMUNICATIONS

SEGAL GROUP

03/2000 – 06/2019 Chicago Illinois

Directed project management for new initiatives, ensuring timely execution. Organized and collaborated with open enrollment groups, including coordination and hosting of open enrollment events. Presented and reconciled billing statements along with detailed financial reports for Communication teams.

Authored and proofread proposals, announcement letters, and Summary Plan Descriptions.

Requested estimates from designers and printers, coordinating and following up on payments.

EXECUTIVE ASSISTANT FOR EXECUTIVE VICE

PRESIDENT OF FIRM

SEGAL GROUP

09/1995 – 04/2000 Chicago Illinois

Typed confidential and general letters and memos with attention to detail. Designed presentations for client and office regional meetings, enhancing communication effectiveness.

Organized and scheduled seminars for the Executive staff, including logistics such as hotels and travel arrangements.

Prepared expense reports for the Executive Vice President, ensuring accuracy and completeness.

Coordinated travel arrangements for the Executive Vice President and Senior Vice President.

ADMINISTRATIVE MANAGER & EXECUTIVE SECRETARY

FOR PRESIDENT

BUCKLEY DEMENT, L.P.

08/1993 – 09/1995 Chicago Illinois

Supervised secretarial staff and receptionist, promoting a productive work environment.

Composed and typed confidential and general correspondence for the President.

Compiled and input monthly sales budgets using Excel spreadsheets, ensuring accuracy in reports.

Created and completed presentations for the sales staff, enhancing their effectiveness in client interactions.

Coordinated general travel arrangements for the sales team, ensuring smooth operations for fieldwork.

Arranged office seminars to promote team development and training. EDUCATION

Moraine Valley Community College

Associates Degree, Business Administration

09/1977 – 05/1979 Palos Heights, Illinois

SKILLS Typing,

data

entry,

LANGUAGES English (Native)

INTERESTS COORDINATE

OFFICE

SEMINARS

Contact this candidate