Executive Assistant & Workplace Operations Leader

Destiny Serrano

*****************@*****.*** linkedin.com/in/destinyserrano2219 347-***-****

Professional Summary

Results-driven executive support and workplace operations professional with 6+ years of experience supporting senior leadership in fast-paced finance and consulting environments. Trusted partner known for managing complex calendars, coordinating high-level meetings and events, and streamlining operations with discretion and efficiency. Recognized for anticipating needs, improving workflows, and delivering seamless, high-touch stakeholder experiences. Professional Experience

Fortress Investment Group New York, NY

Executive Receptionist March 2025 – Present

• Coordinate 20+ weekly executive and board-level meetings, minimizing scheduling conflicts

• Serve as gatekeeper and liaison across executives, clients, and internal teams

• Oversee front office supporting 100+ daily visitors, ensuring a polished client experience Forrest Solutions at FTI Consulting New York, NY

Workplace Experience Coordinator August 2024 – March 2025

• Managed complex calendars and 30+ weekly meetings across senior leadership

• Coordinated executive travel and logistics for efficiency and cost control

• Processed 50+ monthly expense reports, ensuring compliance and accuracy

• Supported workplace operations and data tracking for 200+ employees IST Management at Coty Inc. New York, NY

Lead Hospitality Associate August 2023 – August 2024

• Executed 15+ corporate events and executive offsites annually (up to 200+ attendees)

• Managed end-to-end event logistics including vendors, budgeting, and on-site execution

• Maintained a high-end, brand-aligned workplace environment IST Management at Elliott Capital Management New York, NY Executive Receptionist November 2022 – August 2023

• Provided executive support including calendar, travel, and meeting coordination

• Managed scheduling across 14+ conference rooms, improving efficiency

• Coordinated vendors and building operations for daily office functionality

• Led office moves and space planning with no disruption IST Management at Oaktree Capital Management New York, NY Lead Corporate Services Specialist August 2019 – November 2022

• Maintained operations for 150+ employees during COVID-19 workplace changes

• Managed vendor relationships and procurement processes

• Coordinated large-scale meetings and internal events with confidentiality Education

Mercy University Dobbs Ferry, NY

Bachelor of Behavioral Science, Criminal Justice May 2023 Core Skills: Calendar Management, Travel Coordination, Confidential Support, Event Planning Vendor Management, Workplace Operations, Stakeholder Coordination, Salesforce, Workday, Concur, ServiceNow, Condeco, Chrome River, Microsoft Office Suite, and Google Workspace.

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