Energetic Retail Shift Manager and Lead Baker

Mereleena Olvera

**** *** ****** ** · East Moline, IL 61244

n 309-***-**** · )n *********@*****.***

Summary

Energetic and reliable shift manager with a strong background in customer service, food handling, and team leadership. Dedicated to high standards of service, performance, and cleanliness. Skilled problem solver with excellent attention to detail, adaptability, and clear team communication. Skills

• Training & Team Development

• Service-Focused Leadership

• Exceeds Performance Expectations

• Strong Attention to Detail

• Clear & Effective Communication

• Patience and Creativity

• Excellent Hand-Eye Coordination

• Adaptability & Problem Solving

• Food Safety & Cleanliness

Experience

Meat Cutter / Clerk

Hy-Vee, Milan & Moline, IL March 2019 – Present

• Prepared, cut, and displayed meat products with attention to quality and presentation.

• Delivered excellent customer service by assisting shoppers and answering product questions.

• Ensured proper food safety, cleanliness, and compliance with store standards.

• Trained and supported team members in department procedures and best practices. Shift Manager

Walgreens, East Moline, IL June 2011 – May 2017

• Supervised daily operations, including cash handling, scheduling, and store security.

• Trained and coached employees to deliver high-quality customer service.

• Resolved customer concerns promptly and professionally.

• Maintained compliance with company procedures and performance expectations. Education & Certifications

Eastern Iowa Community College August 2024 – August 2025

• ServSafe Food Protection Manager Certification (December 2024)

• Bakery Certification with Honors (August 2025)

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