Operations Leader with Process Optimization Expertise
Resume:
EVER RAMIREZ
***********@******.***
SUMMARY
Operations Manager specialized in transforming complex, fast-paced environments into highly efficient, structured systems creating performance reviews, identifying tactical areas for improvement and developing customized action plans in order to exceed the modern business models.
WORK EXPERIENCE:
Andronicos Community Markets (Current)
Frontline & Manager (May 2024 -)
Maintain budget adherence while meeting operational goals, to optimize resources through efficient workforce planning and process execution.
Exercise enterprise-level oversight of daily operations, with direct accountability for customer experience,
Managed daily inventory and supply chain operations to guarantee timely, efficient, and accurate delivery of goods and services.
Set leadership direction and provide guidance across all workforce, ensuring alignment, accountability, and sustained operational excellence Amazon Logistics – San Francisco, CA
Operations Manager (06/2017 – 04/2024)
Supervised operations staff and ensured full compliance with company policies, safety regulations, and operational procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying tactical areas for improvement and developing customized action plans.
Managed daily inventory and supply chain operations to guarantee timely, efficient, and accurate delivery of goods and services.
Shell Global (2011 - 2024)
District Manager (September 2014 - May 2017) Mountain View, Burlingame, San Mateo, Los Altos, Sunnyvale.
Store Manager (November 2011 – Septemeber 2014)
Supervisor (May 2011 – November 2011)
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe, and welcoming environment for customers and staff.
Oversaw strict inventory control, comprehensive cash control, and precise store opening and closing procedures.
Managed and mentored store employees in a fast-paced environment through proactive communication and constructive feedback.
Resolved customer concerns promptly and professionally, building and maintaining positive long-term clientele relationships.
Education
Universidad Dr Jose Matias Delgado (El Salvador) Business Administration (2000 – 2005)
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