Greeter, Loss Prevention, Retail Sales, Customer Service, Radio-TV

David Pugh

Educational Representative/Retail Sales

Independence, KY 41051 +1-859-***-**** ********@*****.*** Professional Summary

Versatile retail and operations professional with experience managing teams of 25+ and leading retail sales initiatives. Demonstrated expertise in customer service, cash handling, and appointment coordination. Promoted to Master Security Officer at G4S within 90 days. Skilled in communication, safety monitoring, and supporting educational programs in both in-person and remote settings.

Work Experience

Greeter

Meijer Group Florence, KY

September 2022

• Assisted customers upon arrival with ads, carts, sales coupons, and motorized vehicles, enhancing customer experience

• Answered alarms and reported all gathered information to Loss Prevention, supporting store safety protocols Student Coordinator

School of Rock Florence, KY

September 2021 to September 2022

• Assisted students with various needs on-site, ensuring a welcoming and supportive environment

• Worked in both remote and indoor sales, contributing to increased enrollment and program participation

• Set up appointments for instructors and students, improving scheduling efficiency

• Utilized strong oral and written communication skills to maintain organized operations

• Demonstrated attention to detail to ensure accuracy in all student and instructor interactions Educational Representative / Retail Sales

Wert Music Florence, KY

March 2016 to September 2021

• Led retail sales in stores, driving revenue growth and customer satisfaction

• Visited local schools to assist students starting band, increasing brand visibility

• Handled money and processed transactions accurately, ensuring financial integrity

• Completed bank contracts for customers taking out loans, supporting financing needs

• Made all money deposits, maintaining accurate financial records Security Officer

G4S Secure Solutions Hebron, KY

September 2012 to March 2016

• Managed several posts while multitasking through multiple assignments, ensuring site security

• Communicated effectively both orally and in writing for public interaction, enhancing team coordination

• Monitored alarms and completed computer reports daily, maintaining accurate incident records

• Promoted to Master Security Officer after 90 days, recognizing outstanding performance

• Trained in CPR and AED, increasing emergency response capabilities

• Used two-way radios and phones to communicate with officers and management, improving response times Supervisor, distribution of mails (Retired in September 2012). United States Postal Service Cincinnati, OH

October 1978 to September 2012

• Oversaw inbound and outbound dock operations, ensuring timely mail distribution

• Managed a team of 25+, optimizing workflow and productivity

• Delivered daily safety and service monitoring with associates, reducing incidents

• Managed all timekeeping for employees, ensuring accurate payroll processing On Air Radio Personality / Talk Show Host

WHKK Radio K101 FM Erlanger, KY

September 1976 to October 1978

• Hosted and produced an all-night gospel show in a talk radio format, engaging a loyal listener base

• Transitioned to afternoon drive slot, contributing to the show achieving Arbitron ratings recognition Retail Store Manager

Tandy Lexington, KY

January 1974 to September 1976

• Managed all store operations, including ordering stock per budget and overseeing inventory control

• Handled all shipments upon arrival, ensuring paperwork accuracy and timely processing

• Conducted regular inventories of all stock, maintaining optimal inventory levels

• Oversaw payroll and made daily deposits, ensuring financial accuracy and compliance Delivery Driver

Olan Mills Erlanger, KY

September 1972 to January 1974

• Delivered orders to buyers within a 20-mile radius, ensuring timely and accurate deliveries

• Handled inbound and outbound calls and initiated sales, contributing to increased customer engagement Education

Radio/ TV announcer (Associate)

Columbia School of Broadcasting / Graduated with Diploma. Cincinnati, OH 1975 to 1976

Journalism (Associate)

Northern Kentucky University / 52 hours in Journalism Highland Heights, KY 1972 to 1974

Skills

Marketing Typing Customer service Journalism, Security, Retail sales, Leadership, Customer service, Social media management, Proofreading, Blogging Public Relations CPR/AED certification Teaching Special Education Public Speaking Inventory management Stocking Organizational skills Basic math Cash handling Microsoft Excel Human Resources Call center Windows Product demos Customer support Social Media Management Retail sales Safety compliance Management Outbound Sales Hospitality Medical terminology Host/hostess experience Sales Microsoft Office Microsoft Word Social media management Telemarketing Computer skills Phone etiquette Two-way radio operation Zendesk Contract processing Blogging Outbound sales Payroll Customer Service Journalism Communication skills Writing Skills Organizational Skills Front desk

Languages

English - Expert

Awards

Kentucky State Speech Award

September 1972

I took top honors over all participants in Northern Ky. I represented our region down state at UK in Lexington. Ky. Certifications and Licenses

Driver's License

September 2022 to Present

CPR/AED

September 2012 to Present

Trained in First Aid.

Additional Information

Authorized to work in the US for any employer

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