Customer Care & Tech Support Professional with 14+ Years

ANGELA BYRD

New Orleans, LA 504-***-**** **********@*****.***

Professional Summary

Customer Care Representative with 14+ years of experience in customer service, technical support, and office management. Proven ability to handle high call volumes, resolve customer issues, and deliver excellent service across multiple communication channels. Skilled in Microsoft Office, data entry. Strong multitasking, communication, and problem-solving abilities. Consistently meets performance metrics and attendance expectations.

Work Experience

Intuit Inc- Individual tax Preparations

New Orleans, LA 2025-2026

Interviewing clients to make sure they have all the necessary documents to complete their tax return

Correcting any errors on the return and explaining to the client the rules and laws that apply to the return

Make sure all the calculations are correct by reviewing the return.

Prestige Virtual Calls LLC — Software Support Specialist

New Orleans, LA 2018 – 2025

Answered incoming calls to provide software support and troubleshooting assistance.

Guided clients through software functions, upgrades, and installations.

Resolved technical issues efficiently, ensuring customer satisfaction.

Supported software updates and client training for optimal software performance.

Liberty Tax Service LLC — Office Manager / Tax Preparer

Virginia Beach, VA 2011 – 2018

Managed daily office operations and supervised staff performance.

Trained employees and taught tax preparation courses.

Prepared individual and business tax returns with accuracy and compliance.

Created employee schedules, approved time sheets, and submitted payroll documentation.

Provided excellent customer service and maintained client confidentiality.

Education

George Washington Carver Senior High School — High School Diploma 1991

Certifications

Certified Tax Practitioner

Skills

Leadership & Team Management

Communication & Client Relations

Technical Support & Troubleshooting

Software Installation & Upgrades

Tax Preparation & Office Administration

Training & Employee Development

PC Proficiency

Strong Microsoft Office Skills and Experience

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