Administrative Assistant & Operations Coordinator Expert

Danielle Peters, Administrative Assistant

West Carteret, 07008, US, 973-***-****, ***********@*****.*** SUMMARY Detail-oriented Administrative Assistant & Office Operations Coordinator with over 10 years of experience in office management and patient coordination. Proficient in scheduling appointments, maintaining accurate records, and delivering exceptional customer service in healthcare settings. Demonstrated ability to manage high-volume communication while ensuring organizational efficiency. Proven track record of enhancing operational workflows and improving patient satisfaction, ready to leverage skills to drive success at your organization.

WORK EXPERIENCE

05/2024 – 09/2025 Lead Support Specialist, Thermo Fisher Scientific New Brunswick, NJ Coordinated and scheduled appointments, meetings, and events across multiple departments within the organization.

Monitored and adjusted schedules in real-time to effectively accommodate changes or emergencies.

Managed and maintained accurate records of all incoming and outgoing inventory.

Conducted regular audits to ensure inventory accuracy while identifying any discrepancies.

09/2023 – 05/2024 Patient Care Coordinator, Optum Edison, NJ Facilitated patient care activities, ensuring seamless transitions between healthcare providers and departments.

Managed patient appointments and scheduled procedures, coordinating with medical staff to optimize efficiency.

Delivered exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction.

Guided patients in understanding their treatment options by thoroughly explaining procedures, risks, benefits, and alternatives. 09/2015 – 06/2023 Medical Office Assistant II, Atlantic Health System Florham Park, NJ Welcomed patients, visitors, and employees while registering them and inputting insurance information and demographics.

Answered all incoming phone calls and messages for doctors, scheduled and verified appointments.

Collected cash, credit card, and check copayments while scanning all incoming medical records into the patient EMR.

Disseminated lab results and physician notes to other medical professionals and relevant parties.

Performed clerical duties including scanning, faxing, and copying office paperwork and patient information.

Prepared medical records, referrals, and prior authorizations. 03/2015 – 09/2015 Unit Representative, B. Chilton Medical Center Pompton Plains, NJ Welcomed patients, visitors, and employees upon arrival. Maintained the integrity of Patient Medical Chart Records. Executed clerical functions including answering all incoming calls, faxing, copying, and scanning documents.

Completed all admissions, discharges, transfers, and expirations efficiently. Transcribed and input physician orders into the EMR while promptly notifying the nursing staff.

01/2013 – 12/2014 Front Desk Receptionist, Lincoln Technical Institute Edison, NJ Handled high volume phone activity, managing incoming calls and operating a switchboard.

Greeted all visitors, students, and appointments scheduled with admissions staff.

Input student information and prepared documents as needed for management.

Worked independently and delegated tasks to admission representatives. 01/2012 – 12/2013 A. Emergency Department Patient Access Rep., Newark Beth Israel Medical Center

Newark, NJ

Performed duties related to the pre-registration, registration, and financial clearance processes for all patients, including emergency, ambulatory, and inpatients.

Ensured proper data collection to guarantee hospital bills would be paid by third-party payers or patients.

Delivered exemplary customer service at the 'front door' to patients while orienting them to the registration and admission processes. Executed scheduling functions for new and follow-up patients, and facilitated patient discharges.

Responsible for identifying, collecting, and reconciling patient liabilities on a routine basis.

Completed clerical functions such as answering all incoming calls, faxing, and scanning documents.

01/2008 – 12/2012 Unit Clerk, B. Newark, NJ

Performed required clerical work relating to patient admissions, transfers, and discharges, handling 100-120 cases weekly.

Ensured medical records were complete and organized, adding order sheets and progress notes as necessary.

Accurately transcribed all physician orders, ensuring timely execution of required testing.

Ordered medical stock supplies for the floor.

01/2006 – 12/2008 Teller, Valley National Bank Newark, NJ Served customers by processing deposits and withdrawals, including loan payments.

Sold money orders and checks.

Performed duties related to processing or balancing individual cash and completed necessary office work as assigned, including filing signature cards and end-of-day proof.

Identified cross-sell opportunities and referred customers to platform staff. 01/2001 – 12/2005 Clinical Assistant/Receptionist, Planned Parenthood of Metropolitan NJ

Montclair, NJ

Established a successful rapport with both doctors and patients while counseling incoming patients.

Recorded information on charts and prepared treatment rooms for patient examinations.

Assisted doctors during minor procedures.

Maintained accurate patient records and generated necessary reports for physicians.

Conducted venipuncture by vacuum and syringe, urine tests, and finger sticks, fulfilling all lab technician duties.

EDUCATION

01/2013 – 09/2024 University of Phoenix Online

Bachelor of Science, Healthcare Administration Management Phoenix, AZ

SKILLS Medical terminology Medical Scheduling

Medical Billing Front desk

Organizational skills Customer service

Phone etiquette Data Management

Data Quality Communication

Analytical Skills Self-Motivation

Interpersonal Skills Data Standards

Life Sciences Administrative Support

Microsoft Office Suite Coordination

Attention to Detail

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