Customer Support Specialist - Remote, 4+ yrs Experience

SORIDA GAIN

MARION, NC • 828-***-**** • ***********@******.** • linkedin.com/in/soridamaria

Customer Support Specialist

I’m a customer support pro with over 4 years of experience helping people navigate high-volume remote environments. I genuinely enjoy solving complex problems—whether that’s over the phone, email, or chat—and I’ve maintained a 95% satisfaction rate by keeping things simple and human. I’m tech-savvy with tools like Slack and various CRMs, and I’m looking for a full-time remote role where I can help your customers feel heard and supported.

WORK EXPERIENCE

Mckinney Pallet Plus • NC 01/2022 - 09/2025

Customer Service Representative

• Provided comprehensive live chat, email, and phone support to resolve diverse customer inquiries efficiently.

• Utilized Slack for real-time internal communication and cross-departmental coordination to expedite order processing.

• Facilitated end-to-end order placements, returns, and product inquiries, ensuring a frictionless user journey.

• Maintained meticulous records in CRM tools, tracking customer preferences and interaction history to personalize service.

• Achieved and sustained a 95% customer satisfaction rating through professional and empathetic conflict resolution.

Mckinney Lawn and Tree • NC 06/2019 - 09/2024

Company Owner

• Directed all business operations, including project cost estimation based on thorough site assessments.

• Developed detailed project proposals outlining scope, materials, and timelines to ensure full transparency for clients.

• Managed all client communications and administrative tasks, ensuring project delivery met specified expectations.

Mckinney Pallet Plus • NC 05/2020 - 01/2022

Client Services & Estimator

• Consulted with clients to identify specific service needs and delivered customized business solutions.

• Managed service scheduling and inquiry coordination via digital communication tools, including Slack and email.

• Cultivated high-quality client relationships that directly resulted in positive reviews and a significant increase in repeat business.

EDUCATION

High School Diploma

Robert C. Byrd High School • WV

CERTIFICATIONS

CNA (Certified Nursing Assistant)

Clarksburg Nursing and Rehabilitation

LLM Domain Certifications (Level I, II, & III)

AI Annotation Certifications

PROJECTS

Project Impala 04/2022 - 04/2024

Scale AI

Specialized in AI response categorization and the generation of complex training scenarios. SKILLS

Software: CRM Tools, Microsoft Office Suite, Remote Assistance Software, Slack (3+Years Experience) Support Channels: Email Management, Inbound/Outbound Phone Support, Live Chat Support Core Competencies: Client Relations, Conflict Resolution, Customer Retention, Multi-tasking, Order Management, Project Estimation

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