Systems Engineer with AWS & MS Expertise

Rudolph Ketter, Jr., MS, MCSE, AWS Solution Architect

Worcester, MA 01603

Mobile: 508-***-****

Professional Summary:

A comprehensive background in systems administration and engineering, aligning well with the Systems Engineer position.

With a Bachelor of Science in Mathematics and a Master's in Computer Science, Rudolph's academic foundation complements the technical demands of managing a systems infrastructure.

Rudolph's certifications, including A+, Network+, and various Microsoft and VMware certifications, AWS Certified Solutions Architect – Associate, underscore a robust understanding of both hardware and software systems essential for ensuring performance and availability at high standards.

A proven track record in administering Windows Servers, Citrix Networks, and VMware environments—core competencies that the job description prioritizes.

Experience with Dell EMC Data Domain, Avamar, Networker, and RecoverPoint disaster recovery solutions on scalable system designs and solutions.

Involvement in complex server issue resolution and system optimization initiatives demonstrates the capability to manage projects effectively, from planning to implementation.

Expertise in network performance monitoring and troubleshooting aligns with the requirement to monitor call-tracking systems and resolve trouble tickets.

Excellent communication and organizational skills.

Technical Skills:

Configuring Windows 2000-2016 server TCP/IP

Active Directory

DNS DHCP Servers

Windows Update Server

PowerShell

Deployment Services

DFS/R

ADFS

EMC Avamar / IDPA

Backup Solutions

SCCM/MECM/Intune

Disaster Recovery Measures

EMC Replication Manager

Recover Point

Printer diagnosis

Building, Installing and Configuration of servers.

MS Exchange Server

Installation of Hubs, Switches and other Peripherals.

Excellent hardware/software troubleshooting

EMC Networker

Avamar

Monitoring Network Performance

Troubleshooting Network Connectivity Issue

Microsoft Products (Server and Client Operating Systems, SQL Server DB Management, Office, etc.)

Implementation of High Availability (HA) Clustering Technologies

Backup Solutions

Integrating VMware

Avamar for Virtual Machine backups.

Configuring and Administering Avamar 5.x

EMC (Unisphere, Unity, VNX, and Data Domain)

Data Management

TCP/IP network concepts

Network Trouble-Shooting

Network and Systems Engineering

VMware technologies including vCenter Server

ESXi

ESX

Distributed Resource Scheduler (DRS)

VMotion

High Availability (HA)

Distributed Power Management (DPM)

Fault Tolerance (FT)

Power CLI, virtual networking

VMware Update Manager (VUM)

Physical To Virtual Migrations

SRM

vSAN

NSX

vRealize

Storage DRS

Storage vMotion

vCenter Orchestrator

VMware Workstation.

Storage: EMC & Sun StorageTek SAN (Unisphere, Centerra, Celerra, VNX/ Clariion,)

SAN (storage area networks) and NAS (Network attached storage).

Professional Experience: June 2014-present (contract)

Perspecta/ HP

Senior Systems Administrator

Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and Citrix Network for users.

Performed hands-on administration, monitoring, and troubleshooting of Local Area Network (LAN).

Management in administration and configuring mobile devices for enterprise users via Office 365, Intune Standalone, Hybrid (SCCM integration with Intune) and Azure Active Directory environments.

Escalate to management as necessary, acting internally as a customer advocate and keeping the customer informed.

Managed SCCM infrastructure for software development and patch management across multiple sites.

Automated routine SCCM tasks using PowerShell scripts to improve efficiency.

Assisted in the administration of Microsoft Intune for mobile device management.

Managed SCCM reporting services to generate insights on software usage and compliance.

Conducted regular audits and compliance checks to ensure adherence to security protocols.

Upgraded SCCM environments to enhance software development and system monitoring capabilities.

Created lightweight custom monitoring solution using Windows PowerShell to monitor the heath of the 120+ domain controllers in the environment which included nightly Best Practice Analyzer scans, and aggregated DCDIAG scan generated every few hours and sent by email as a simple summary of the overall health of the AD Domain Controllers.

Assist the Customer with improving management of IT operations such as email, backup, recovery and archival processes, and support of databases and file systems with proven best practices.

Monitor performance and troubleshooting problem areas as needed; ensure integrity of connectivity and optimization of sites and systems; provide DPS performance statistics and reports.

Demonstrated planning, designing, and deploying competencies with Dell EMC Data Domain, Avamar, Networker and RecoverPoint disaster recovery solutions.

Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.

Management integrated ESX server, created a new storage space, creation of VMFS data store, Configuration networking for the virtual machines.

Creation and Deployment of Virtual Machines in datacenter, and the setup of their VLAN/Port-group on DVS.

Performing Snapshots, Cloning, Migration VMware converter, Virtual Infrastructure client

Managing the VM infrastructure (vMotion, DRS, HA, Virtual Center Server, VM Converter).

Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual center, V-Motion, Storage Motion, HA and DRS, P2V, V2V, SRS and Troubleshooting.

Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center.

Planning, configuration, maintenance and administration SolarWinds, F5, Blue Coat, Riverbed, and Proof Point.

Perform server monitoring for all servers associated with the backup infrastructure to ensure system operations and security standards. Monitor system logs to report problems and produce periodic reports.

Configuration, management and Troubleshooting Microsoft Physical and Virtual Clusters and NLBS.

Server Security to include maintaining most current OS MS patches, Symantec Antivirus and OS Hardening.

Ellucian Inc. Dec 2012 – Jun 2014

Systems Administrator

Onsite VMware Administrator and Windows Administrator - Provide Technical support services.

Planning, managing and Installation VMware ESX 4.0/5.1 servers, Installation and configuration of virtual center database and installation of VMware infrastructure virtual machine.

Management integrated ESX server, created a new storage space, creation of VMFS data store, Configuration networking for the virtual machines.

Creation and Deployment of Virtual Machines in datacenter, and the setup of their VLAN/Port-group on DVS.

Performing Snapshots, Cloning, Migration VMware converter, Virtual Infrastructure client.

Managing the VM infrastructure (vMotion, DRS, HA, Virtual Center Server, VM Converter).

Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual center, V-Motion, Storage Motion, HA and DRS, P2V, V2V, SRS and Troubleshooting.

Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center.

Planning, configuration, maintenance and administration of Windows Server Systems.

Configuration, management and Troubleshooting Microsoft Physical and Virtual Clusters and NLBS.

Server Security to include maintaining most current OS MS patches, Symantec Antivirus and OS Hardening.

Plan and schedule OS upgrades & firmware upgrades.

Manage Microsoft Exchange 2010, Office 365, Windows Azure, SQL 2008 r2/2012 servers.

Managing Windows 2003/2008/Windows 2012 Cluster Servers For file and database, connected via Storage Area Network.

Supporting Windows environment (Active Directory, Exchange, Office, XP, Vista, Windows 7, Server 2003/2008 R2/2012).

Health Checkup of all the Production Servers, monitoring what’s up alerts on a routine basis.

Hardening of Servers to ensure proper security measures are implemented.

Installation & configuration Of Dell Equallogic SAN PS4100, Network load balancing, and network redundancy (Data Replication on remote site).

Using SCCM and remote tools, deployed and managed all the collections packages, created new ones, deleted old ones, set new boundaries for new sites and tested the packages for all Becker College machines.

Manage and Administrator backup Technologies ( VMPRO, Symantec Backup Exec 2012).

Configured and manage Backup Hardware (Quantum DXi 4600, Quantum Scalar I80 Tape library).

Regulated and documented all the Becker College applications that went out to users to make sure they were properly installed on the machine.

Troubleshoot and repaired all failed applications pushes via SCCM and tools that we have.

Application Packaging and deployment

SCCM used for deploying Windows 7 images

Group Policy configuration and troubleshooting.

Medtronic Inc. May 2009 – Dec 2012

(Desktop / Network Support Engineer – part time)

Install new computer equipment, replacing old computer equipment.

Build and troubleshoot desktop machines with dual monitor capability for a new employer.

Create Images for machines using Symantec Ghost.

Troubleshoot and repair laptop and desktop computers.

Image desktop machines that were built or repaired with newly created images.

Handle help desk tickets for internal user’s issues.

Installing servers and printers.

Stratify Inc – Iron Mountain Acquired Company Jul 2008 – Apr 2009

Systems Administrator

Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and Citrix Network for users.

Performed hands-on administration, monitoring, and troubleshooting of Local Area Network (LAN).

Set up offsite users to work virtually.

Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.

Responsible for VOIP hardware and software packages.

WaveMark, Inc. Jan 2008 – Jun 2008

Operations Field Engineer Support

Implementation of hospital installations and support to hospital services and operations.

Perform field installations of smart cabinets in the hospitals, actual installation of hardware and software in the hospital environment.

Set up the devices in the network and monitor all devices to ensure 99.9% up time.

Monitor and triage cabinet issues remotely from headquarters and resolve problems quickly and efficiently.

Assist with field rollout of software releases by testing out released software.

IBM Global Technology

May 2006 to November 2007, Systems Support Analyst/Systems Administrator

Provide support for technical help desk tickets assigned to the team.

Troubleshoot and resolve a wide range of application, Installation configuration and other technical issues.

Provided break-fix services to Businesses.

Performed troubleshooting and resolved Software issues.

Provided software support to Businesses.

Monitored network performance.

Created new user accounts and issued rights.

Documented all new/old systems configurations for inventory.

Installed CAT 5 cables and configured IP addresses.

Migrate Data (Backup and Restore)

Diagnose and resolves network connectivity issues, including IP configuration, etc.

Installed and Configured POS.

Computer Operator.

Perform troubleshooting and resolve hardware issues.

Documented all new/old systems configurations for inventory.

Server and Cisco Routers Setup for business: ( Kohl’s Department Store, northeaster US, Ford Motor, BMW, Gaps Store, etc.)

Team Lead on Refresh and Deployment: (ING, Morgan Stanley, Merrill Lynch ACE Insurance, etc.)

Re image and configure PC. (Amtrak, Avaya etc.)

BancTec Computer and Network Services Sept 2001 – Feb 2006

Desktop Support Specialist/Help Desk Technician

Provide break-fix services to end-users.

Install and configure hardware and peripherals.

Perform troubleshooting and resolve hardware issues.

Migrate Data (Backup/Restore) on both Mac and Pc

Provide Dell Warranty hardware and software break-fix for businesses

Provide HP Warranty hardware and software break-fix for businesses

Provide hardware support on Apple.

3-D Microsystems, Inc., Bellingham, MA Apr 2000 – Mar 2001

Network Administrator/Desktop Support Specialist

Member Roll-Out Team

Provided break-fix services to end-users.

Performed troubleshooting and resolved hardware issues.

Installed and configured hardware and peripherals.

Provided hardware and software support to end-users.

Monitored network performance.

Created new user accounts and issued rights.

Documented all new/old systems configurations for inventory.

Installed CAT 5 cables and configured IP addresses.

Rolled out PC and laptops in an enterprise environment.

Education:

Master's in Computer Science at Fitchburg State University

Bachelor of Science in Mathematics with less emphasis in Economics, University of Liberia.

Graduated, Xintra Technical Institute, Lowell, MA.

Certifications:

A+ Certified Professional. (A+)

Network+ Certified Professional (Network +)

Microsoft Certified Professional (MCP)

Microsoft Certified Systems Administrator (MCSA)

Dell Certified Systems Engineer (DCSE)

Microsoft Certified Systems Engineer (MCSE) / ID#: 2904921

VMware Certified Professional Data Center (VCP 5 & VCP 6) ID#VMW-00666183Q-00342408

AWS Certified Solutions Architect – Associate VALIDATION NUMBER: 7fab26b7e4074c098699686fa39b6833

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