Multifaceted Customer Service & Compliance Professional
Resume:
Sheena B Garrison
Sheena B Garrison
Oklahoma City, OK 73110
***************.*@*****.***
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Skills
●Customer Relations skills
●Quality Assurance
●Time Management / Strategic Planning
●Analytical Thinking / Problem Solving
●Resource Allocation / Strong Communication Skills
●Data Visualization
●Customer Service / Technical Support
●Proficient in Microsoft office. Power Point, Excel, Word, Quickbooks, Outlook
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Experience
Upturn Consumer Lending - Enrollment Specialist - Remote
March 2026 - Current
●Receive incoming calls from messages left
●Make cold calls to get clients enrolled through a program Called Forth
●Submit BA’s (Budget Analysis)
●Pull TransUnion Report and QA with is listed on the Credit
●Verify client has at least $7,000 in debt
Archon Resources/ OKDHS LIVE TANF Specialist - Temp Assignment
May 2025- Dec 2025, Norman, Ok
●Assist clients with applying for benefits
●Certifying documents and cases
●Etiquette Customer Service Skills
●The capability of toggling between 5 to 8 screens per client
●Pull client data to ensure eligibility
Oklahoma State Department of Health/ Vital Records Specialist
January 2024- April 2025, Oklahoma City / Lay-offs
●Provided technical support for customers in resolving complex issues.
●• Generated reports to track performance metrics.
●• Coordinated with other departments to ensure efficient workflow processes.
●• Reviewed documents for accuracy prior to submission or publication.
●• Displayed strong telephone etiquette, effectively handling difficult calls.
●• Maintained positive working relationship with fellow staff and management.
●Review documents to certify death certificates
●Working with funeral homes, doctors offices and ME’s office to ensure the proper filing of death certificates.
●Staying up to date on current causes of death and making sure they are complete.
●Working out of multiple systems to ensure and research the appropriate procedures for ensuring regulations are properly followed.
People Ready- Oklahoma Baptist University and University of Central Oklahoma / Catering Captain
January 2023 - December 2025 - Part-Time
●Assist in the planning and coordination of catering events
●Serve as the primary point of contact for clients, addressing inquiries, customizing orders, and ensuring that all event details align with client expectations.
●Work with the culinary and operations teams to ensure all orders are prepared
●Manage Catering supplies and decorations
●Provide on-site assistance during events
●Safe Food Handler’s Certification
AAA Roadside Assistance Agent/ Remote CSA
March 2019 - December 2023, Remote
●.• Provided excellent customer service by greeting customers, responding to queries and resolving issues.
●• Provided customer service assistance to travelers.
●• Collaborated with dispatch to assist clients with roadside needs.
●• Worked out of multiple systems to utilize GPS tracking to find customers.
●Optimizing roadside assistance processes, ensuring timely support for clients while maintaining high service standards.
●Actively engaged with clients to understand their needs, fostering positive relationships that contributed to repeat business and strong customer
●loyalty.
●Utilized data analytics to identify trends in customer inquiries, enabling proactive adjustments to service offerings and enhancing overall operational
●efficiency.
●Demonstrated a strong learning attitude by quickly mastering multiple systems and tools, contributing to team success and personal development
National Bureau of Collections / Warrants Collection Account Representative
October 2014 - March 2019
●Reach out to clients to get outstanding warrants resolved.
●Meet a goal of 200 cases a day and maintain a Colton goal of $10,000 a month.
●Manage collection strategies to recover overdue accounts, achieving a 25% increase in recovery rates through targeted communication and negotiation techniques.
●Coordinate with county clerk to facilitate smooth account transactions, ensuring compliance with industry standards mom minimizing disputes.
●Demonstrate a strong commitment to learning and professional growth, quickly adapting to new systems and processes to support team objectives.
●Implemented strategic outreach initiatives to resolve outstanding warrants, leading to 30% increase in case closure rates within the first year.
●Fostering relationships with county clerks to complete account transitions, through compliance.
Pollard Funeral Home / Financial Administrative Assistant
April 2011 - August 2014
●Efficiently manage financial tracking systems that reduce reporting discrepancies
●Reaching out to vital statistics to implement records in a system, called Rover for death certificates.
●Understanding and processing the different life insurance policies for funeral arrangements.
●Coordinate with cross functional teams to ensure efficient processing of funeral arrangements and financial request, enhancing overall operational efficiency in client satisfaction.
●Data entry in Quickbooks with daily reports of funeral, statuses and financial statuses for arrangements.
●Maintaining efficient filing system of death records.
●Maintaining and updating the funeral home website as far as service times, visitation time, and pictures for obituaries.
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Education
OSU-OKC / Associate in Radiology
January 2025 - Current, Oklahoma City
Excel High School / High School Diploma
Minnetonka, Minnesota
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Awards
Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments. Honor Roll, Principle Honor Roll, Deans Honor Roll, National Honors Society, National Society of Leadership and Success.
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