Management

JASON BROWN

San Antonio, TX *****

726-***-**** ***********@*****.***

LinkedIn: linkedin.com/in/jasonbrown1996

U.S. Citizen Veteran’s Preference Full-Time Security Clearance: Expired Secret

PROFESSIONAL SUMMARY

Results-driven operations, logistics, and technical professional with 14+ years of leadership, project management, military, aviation operations, telecommunications, emergency management, education, and retail experience. Proven ability to manage personnel, coordinate operations, oversee technical systems, improve workflows, maintain compliance, and support high-volume operations. Experienced in inventory management, FEMA inspections, project coordination, training, IT systems, and customer service. Strong background in operational leadership, process improvement, and cross-functional c

PROFESSIONAL EXPERIENCE

Production Support & Facilities Maintenance

United States Post Office – San Antonio, TX

10/2025 – Present

Hours per Week: 40

Supervisor: Available Upon Request

Duties, Accomplishments, and Related Skills

Supported facility operations, material handling, and inventory movement in a high-volume operational environment.

Assisted with receiving, distributing, relocating, and organizing supplies and equipment.

Supported loading and unloading activities for operational deliveries and facility support.

Maintained safe, clean, and organized interior and exterior work environments.

Ensured workflow efficiency and compliance with safety and operational procedures.

Gaming Room Manager

Casino Room – San Antonio, TX

06/2024 – Present

Hours per Week: 40

Supervisor: Available Upon Request

Duties, Accomplishments, and Related Skills

Supervise daily gaming room operations, ensuring efficient workflow and high levels of customer service.

Coordinate staffing, seating assignments, operational priorities, and compliance with internal procedures.

Train and mentor staff members while resolving operational and customer issues in real time.

Monitor operational performance metrics and prepare reports for management review.

Maintain a safe and organized work environment while supporting high-volume operations.

English Teacher

Southwest Key Program – San Antonio, TX

08/2023 – 04/2024

Hours per Week: 40

Supervisor: Available Upon Request

Duties, Accomplishments, and Related Skills

Managed classroom operations and instructional activities for diverse student populations.

Coordinated onboarding and orientation support for instructional staff and educational programs.

Developed lesson plans, training materials, and scheduling documentation.

Maintained accountability for classroom resources, equipment, and inventory.

Supported operational goals through administrative coordination and reporting.

Benefit Specialist (Contractor)

Colonial Life – San Antonio, TX

07/2022 – 10/2022

Hours per Week: 40

Supervisor: Available Upon Request

Duties, Accomplishments, and Related Skills

Coordinated employee benefits enrollment while ensuring compliance with federal and state regulations.

Educated employees regarding benefit programs and enrollment procedures.

Trained and mentored representatives to improve operational performance and customer service.

Maintained records, reporting documentation, and outreach activities.

Housing Inspector (Contractor)

WSP USA & FEMA – San Antonio, TX

10/2020 – Present

Hours per Week: 40

Supervisor: Available Upon Request

Duties, Accomplishments, and Related Skills

Conduct independent FEMA housing inspections ensuring compliance with federal guidelines.

Completed more than 1,000 inspections with 0% FEMA corrections required.

Investigated occupancy and ownership records using county records and online systems.

Explained FEMA documentation and procedures to applicants while utilizing software systems.

Assisted Spanish-speaking applicants using translation and communication tools.

Manager

Mattress Firm – San Antonio, TX

05/2019 – 03/2021

Hours per Week: 40

Supervisor: Available Upon Request

Duties, Accomplishments, and Related Skills

Managed daily retail operations, inventory systems, staffing, scheduling, and customer service.

Oversaw budgets, workforce allocation, and operational performance.

Improved operational efficiency through process improvements and inventory optimization.

Supported change management initiatives and ensured compliance with company standards.

Admin Support / Billing Design Analyst

Spectrum Cable (Xtivia Contractor) – Charlotte, NC

01/2018 – 03/2019

Hours per Week: 40

Supervisor: Available Upon Request

Duties, Accomplishments, and Related Skills

Collected, analyzed, and tracked operational and billing data using reporting systems.

Supported troubleshooting activities related to telecommunications billing systems.

Utilized Microsoft Office tools, V-Lookups, SQL-related systems, and reporting software.

Coordinated workflow improvements and issue resolution with cross-functional teams.

IT Consultant

TCA Trucking – Raleigh, NC

10/2016 – 07/2017

Hours per Week: 40

Supervisor: Available Upon Request

Duties, Accomplishments, and Related Skills

Evaluated company systems and identified operational inefficiencies and security concerns.

Prepared reports and presentations with recommendations for system improvements.

Trained employees on updated systems, troubleshooting procedures, and operational workflows.

Supported scheduling, budgeting, reporting, and administrative functions.

Retail Sales Specialist

Time Warner Cable – Charlotte, NC

01/2013 – 09/2016

Hours per Week: 40

Supervisor: Available Upon Request

Duties, Accomplishments, and Related Skills

Managed customer accounts, equipment changes, and service upgrades in a high-volume environment.

Installed, maintained, repaired, and upgraded PCs and workstations.

Utilized billing and troubleshooting systems to resolve customer and operational issues.

Supported team operations and maintained high levels of customer satisfaction.

MILITARY EXPERIENCE

Gas Turbine Electrician / Supervisor (Petty Officer Second Class)

United States Navy – Various U.S. and Japan Locations

06/2000 – 06/2010

Hours per Week: 40+

Honorable Discharge

Duties, Accomplishments, and Related Skills

Supervised and trained 80 personnel in engineering operations, maintenance, and safety procedures.

Managed engineering equipment valued at more than $80 million while maintaining accountability and budget oversight.

Operated, repaired, and maintained propulsion systems, electrical systems, and auxiliary equipment.

Performed troubleshooting and preventive maintenance on electrical and mechanical systems.

Coordinated maintenance schedules, personnel assignments, and operational readiness activities.

Information System Software Analyst

North Carolina National Guard – Clinton, NC

02/1996 – 06/2000

Hours per Week: 40

Duties, Accomplishments, and Related Skills

Supported installation, operation, and analysis of multi-functional computer systems.

Conducted technical troubleshooting, system optimization, and performance analysis.

Assisted with operational planning, technical documentation, and systems support.

EDUCATION

Master of Business Administration

University of Phoenix – 2022

Associate of Business Management

University of Phoenix – 2019

Associate of Science, Computer Network Security

ECPI University – 2013

CERTIFICATIONS & TRAINING

Basic Engineering Common Core Certificate

Information Software Operating Analyst Certificate

FEMA Inspection Experience

Microsoft Office & Reporting Systems

Technical Troubleshooting & Systems Support

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