Independent Assistant Manager with Customer Service Expertise

**** ****** ***** ********* *** NE 200**-***-****• **********@*****.***

Tirquener Francois

Objective

A self-starting, independent, creative individual with demonstrated organizational and planning abilities. Works well individually or as part of a team. A results-oriented, dependable professional with demonstrated knowledge and expertise in: Assistant Manager and Customer Service. Excels in a fast-paced environment as well as providing outstanding customer service while increasing the overall customer experience. Able to contribute favorably to bottom line goals with the use of analytical skills.

Experience

2006 to 2007 Dots LLC Alexandria, VA

Assistant Manager

Assisted customers with their questions, problems, and complaints; controlled use of register keys and secured door keys; alarm codes; and safe combinations.

Completed random cash verifications and journal tape checks and analyzed Cashier Analysis Report.

Ensured price accuracy.

2002 to 2007 CVS Pharmacy Washington, DC

Assistant Manger

Responsible for the total, efficient and profitable operations of CVS.

Led others and worked effectively with store crews. Supervised, assigned and directed activities to the store crew.

Maintained Electronic Article Surveillance systems. 2001 to 2007 Rainbow LLC Washington, DC

Assistant Manager

Opened/Closed store, checked in merchandise, scheduled daily and handled weekly payroll and sales.

Effectively communicated information to store crew and supervisors in a timely manner.

Protected store assets.

Education

GED

1995 Adult Learning Center Morgan City, LA

2010 to 2013 South Central Louisiana Technical College, Young Memorial Campus

Technical Diploma in Business Office Technology, Medical Office Assistant SKILLS

985-***-****• **********@*****.***

Tirquener Francois

• Medical Office Procedures

• Microsoft Office Word 2010, Access 2010, Desktop Publishing 2010

• Records management, customer service and insurance and billing

• General Accounting Principles

• Medical transcription, terminology, and basic physiology/anatomy

• Speed E-coder knowledge of ICD-9-CM and Introduction to ICD-10-CM References:

Ms. Nicole Landry, ICD-10-CM/PCS AHIMA Trainer, Medical Business Office Instructor South Central Louisiana Technical College, Young Memorial Campus 900 Young Road

Morgan City, LA 70380

985-***-****, Ext-316

Mrs. Diane Fears, Department Head

South Central Louisiana Technical College, Young Memorial Campus 900 Young Road

Morgan City, LA 70380

985-***-****, Ext-315

Ms. Melissa Guidry, Accounting Instructor

South Central Louisiana Technical College, Young Memorial Campus 900 Young Road

Morgan City, LA 70380

985-***-****, Ext-318

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