Administrative Scheduler and Liaison Professional

TATA BONGFEN MIRABEL

Office Administrator • Scheduler • Client Liaison

Upper Marlboro, MD • 240-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Resourceful and highly organized appointment setter with 9+ years supporting scheduling, client communications, records management, and daily operations. Known for a calm, professional phone presence, strong follow-through, and the ability to manage high-volume calendars while maintaining accuracy and a customer-first approach. Skilled at confirming appointments, coordinating across teams and vendors, logging CRM notes, and reducing no-shows through timely outreach — ready to contribute reliably in a remote, fast-paced role.

CORE STRENGTHS

Scheduling & Coordination

Calendar management

Appointment coordination

Follow-up scheduling

Deadline tracking

Organized, dependable, and able to keep multiple priorities moving without losing accuracy.

Client & Front-Desk Support

Professional front-desk support

Client communication

Warm phone etiquette

Reliable customer service

Creates a welcoming, professional experience for clients, members, and staff.

Administrative & Document Support

Microsoft Word, Outlook

CRM data entry

Document preparation and formatting

Correspondence drafting

Comfortable preparing documents, entering data, and producing polished written materials.

Records & Office Operations

Records management

Filing and confidential information handling

Vendor coordination

Office supply tracking and support

Maintains orderly systems, tracks supplies, and supports smooth office operations.

Work Style

Time management

Prioritization

Attention to detail

Dependability and professionalism

Brings a steady work ethic, strong judgment, and a detail-focused approach to every role.

PROFESSIONAL EXPERIENCE

Community Support Worker & Liaison Inner City Family Services, Washington, DC

2021 – 2025

Served as a primary contact for 22+ members, coordinating follow-up tasks, service updates, and daily communication with care and consistency.

Managed sensitive conversations, intake support, and member records while maintaining professionalism and confidentiality.

Performed high-volume data entry, updated digital case information, and kept documentation accurate and current.

Helped reduce workflow delays by tracking deadlines, confirming next steps, and staying organized across multiple priorities.

Provided reliable communication support to staff and members, ensuring questions and updates were handled promptly.

Care Plan Coordinator / Scheduler APH Dependable Healthcare, Beltsville, MD

2019 – 2021

Coordinated scheduling, referrals, documentation, and administrative follow-up in a busy healthcare setting.

Managed calendars and appointment logistics to support smooth service delivery and minimize conflicts.

Prepared and formatted correspondence, reports, and service documents with accuracy and professional presentation.

Maintained an active inbox, responding to urgent communication and helping teams stay on track with priorities.

Supported workflow organization by keeping records updated and ensuring information was easy to locate and use.

Broadcast Journalist / Production Assistant CRTV / Afrique Media / RSI Cameroon

2012 – 2016

Supported fast-paced production schedules, interview coordination, and broadcast deadlines in a high-pressure media environment.

Researched, drafted, and edited scripts, interview questions, and written content with clarity and accuracy.

Represented the organization in a polished, public-facing role and maintained a professional on-camera and off-camera presence.

Collaborated with producers and team members to keep production tasks organized and delivered on time.

Office Secretary / Administrative Assistant Legend Photo Studio

2010 – 2012

Managed incoming calls, client appointments, and front-desk activity while providing friendly and efficient service.

Maintained office supply inventory and coordinated with vendors to support daily operations.

Organized physical and digital files, ensuring records were neat, accurate, and easy to access.

Assisted with clerical work, correspondence, and general office support to keep the business running smoothly.

EDUCATION

Education: Bachelor of Science in Political Science (2010)

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