Operations & IT Support Leader with Customer Success

Queeneice Robinson

Orlando, FL 407-***-**** *************@*****.***

Authorized to work in the U.S. for any employer

Professional Summary

Highly motivated professional with a diverse background spanning IT technical support, regional operations management, and high-volume customer service. Proven track record of troubleshooting complex technical issues, leading cross-functional teams, and driving customer satisfaction. A versatile quick-learner ready to bring strong leadership, analytical skills, and a dedication to service excellence to a dynamic new role. Work Experience

Regional Director

Marketing Firm – Orlando, FL December 2021 – March 2025

● Overnumbered and managed all business operations across multiple regional locations, focusing on revenue growth, market share expansion, and customer satisfaction.

● Developed and executed strategic operational plans in alignment with senior leadership and corporate goals.

● Handled regional performance analysis to identify market opportunities, address regional challenges, and streamline processes.

● Provided strong leadership and guidance to cross-functional teams, fostering a collaborative and high-performing work environment. Cashier / Customer Service Representative

Del Taco – Orlando, FL May 2024 – Present

● Process customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments while maintaining a balanced drawer.

● Deliver exceptional customer service by creating a welcoming environment and promptly resolving customer inquiries or complaints.

● Assist in training and onboarding new cashiers on standard operating procedures, transaction handling, and conflict resolution.

Retail Associate

Walmart – Orlando, FL November 2023 – Present

● Collaborate with internal teams to analyze market trends and identify product improvement opportunities to drive customer retention.

● Support the implementation of targeted promotional strategies to enhance customer acquisition and brand loyalty.

● Conduct routine competitor product, pricing, and promotional research to help inform localized pricing strategies.

Crew Member (Cashier / Cook)

McDonald’s – Orlando, FL February 2021 – October 2023

● Provided friendly, fast customer service by accurately taking orders and processing payments in a high-volume environment.

● Managed high-traffic drive-thru orders efficiently to minimize wait times and meet speed-of-service goals.

● Prepared food items according to exact recipes and food safety standards, maintaining strict kitchen cleanliness and organization.

Education

B.S. in Crisis and Disaster Management (Freshman) Everglades University – Maitland, FL October 2026 – Present

Skills & Certifications

● Core Professional Skills: Technical Troubleshooting, Operations Management, Team Leadership, Team Training, Strategic Planning, Data & Market Analysis.

● Customer Service & Sales: Retail Sales, Cashiering, Upselling, Hospitality, B2B Sales, Telemarketing, Relationship Management.

● Childcare & Education: Caregiving, Teaching (2 Years), Nannying, Babysitting, Mentoring, Student Engagement.

● Food Service & Hospitality: Food Safety, Meal Preparation, Food Handling, Kitchen Operations, Safe Cooking Practices.

● Certifications: Food Handler Certification, Valid Driver’s License.

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